I work in social housing. We have endless requests for moves from customers who expand their family whilst in a property which is unsuitable to move them to a bigger property. We advise that family size housing (3 bed+) has a waiting list of around 10+ years and then these customers get mad.
We're accused of allowing them to stay in overcrowded properties, or affecting their mental & physical health and inevitably an overcrowded property becomes prone to damp & mould as it's too full.
These customers also want these houses in the exact location they desire, thereby limiting even more their chances of a move.
We get so demoralised when every day it's the same thing, but social housing is at a massive shortfall for the needs of the country & family size housing is in an even greater shortfall.
My company has an extensive plan to build more properties but it's a 5 year plan!
It's like they think we're lying to them, or the old classic of "you housing immigrants straight away" note, we dont, they have to apply like everyone else. We dont want our customers in unsuitable accommodation, and we really work hard on making the housing stock we do have work.
If you're in this position what could we tell our customers to make them understand the position we are in, and the one they have put themselves in and why we cant help as quickly as they would like.
I feel like I say "we have a shortage of family size housing" 100 times a day & get yelled at 100 times a day for our association not caring.
Please or to access all these features
Please
or
to access all these features
AIBU?
To think people dont understand the magnitude of the social housing crisis?
576 replies
Arrowfanatic · 30/01/2020 13:07
OP posts:
Am I being unreasonable?
627 votes. Final results.
POLL
You are being unreasonable
6%
You are NOT being unreasonable
94%
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