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McDonalds drivethru- whole premise is gone

(88 Posts)
savethecat Sat 18-Jan-20 15:27:45

After a long few hours at a walk-in centre, I took my teen for a drive-thru. I haven't' been to McDonald's for such a long time and was so surprised to find that the drive-through now involves you ordering and the parking up for a good ten minutes waiting for a staff member to come and find your car to deliver the order. There were at least 15 cars waiting.
Now I am not bothered about waiting but wasn't the whole idea of a drive-through for speed and convenience? Seems the whole concept is down the pan now.

DontTouchTheMoustache Sat 18-Jan-20 15:29:20

It was a Saturday lunchtime...they were clearly just busy. What other option could there be? If they had to sit in the car at the payment area they would cause a massive tailback

savethecat Sat 18-Jan-20 15:31:04

The girle at the counter said this is the way they do it now and they always do it like that. I get that it must have been busy, for sure!

FlibbertyGiblets Sat 18-Jan-20 15:32:00

I think McD is positioned as convenience food not fast food nowadays.

Certainly I can remember 15 years ago drive thru was exactly that, bellow through the dodgy intercom, pay, recieve parcel of loveliness at next window.

DontTouchTheMoustache Sat 18-Jan-20 15:32:23

I've literally never experienced this unless.its peak time and busy. If the food was ready they would just give it to you, they wouldnt waste time and effort bringing it out for no reason

AnchorDownDeepBreath Sat 18-Jan-20 15:33:04

It's still normal around here; you only park up if they're crazily busy or you've ordered something special that takes a while to prepare.

It's all made fresh but it's still quick, takes maybe a minute or so longer than it used to between ordering and collecting.

savethecat Sat 18-Jan-20 15:33:21

@FlibbertyGiblets that'show I remember it. I guess times have changed and I need to get out more smile

victoriashleigh Sat 18-Jan-20 15:34:25

Sounds like they were a bit backed up during a busy period. I don’t think the whole concept of drive-thru has changed... hmm

CalamityJune Sat 18-Jan-20 15:34:47

I've only experienced this at exceptionally busy times. I generally find it very quick and easy.

MAFIL Sat 18-Jan-20 15:36:02

On the last couple of occasions we have been to McDonald's the queue for the drive through has been massive, so we've parked and gone in. We've been back at the car with our food and driving away well before we would have got to the order point if we'd waited in the drive through lane.

Cyberlibre Sat 18-Jan-20 15:39:02

That has always been a thing for so long as I can remember. If they are very busy and don't have your order ready then they ask you to park up.

Angryfan123 Sat 18-Jan-20 15:42:21

I think it’s because they make all the food fresh now whereas up until 2/3 years ago it was all already sitting there. We’ve always waited anyway because I have my burgers with just cheese which they’ve always made fresh.

This is when service started to slow down in store as well and people were complaining.

Floralnomad Sat 18-Jan-20 15:45:12

McDonald’s cook to order now so it takes a little longer , gone are the days of burgers that have been sat ready for someone to order them , it’s a much better system now and I’ve never waited more than a few minutes .

lilgreen Sat 18-Jan-20 15:50:31

It’s still drive thru near me.

LettertoHermoine Sat 18-Jan-20 15:53:58

My experience EVERY time I go through the drive thru because I want a fillet o fish and a veggie burger.

Highonpotandused Sat 18-Jan-20 15:54:04

It's not like that all the time. Drive thru is really quick for us.

Picklypickles Sat 18-Jan-20 15:55:55

The only McDonalds near us gets really busy, there are often queues backing right out onto the road out of the industrial estate its in so I hardly ever bother with it! They only have a small car park with 3 of those spaces for people who have ordered food and are waiting!

Appledeapp Sat 18-Jan-20 16:01:36

It only happens to me occasionally. I think it is if they don't have what I want ready or if they are too busy. Usually I do drive through without the parking.

needanewnamechange Sat 18-Jan-20 16:01:54

My dd works at McDonald's they only do that if busy and backed up so may have 2 cars waiting at a time .

70isaLimitNotaTarget Sat 18-Jan-20 16:06:48

Vegetarian burgers seem to take longer on Drive-Through.

I've had to park and they come out to the car .

BernadetteRostankowskiWolowitz Sat 18-Jan-20 16:08:42

The reason it takes longer is because they now cook the food the Order rather than having 30 burgers stacked up waiting for customers.

SillyUnMurphy Sat 18-Jan-20 16:10:32

I worked at McDonalds when I was doing my A Levels (nearly 25 years ago) and ordered food had to be ready by maximum 3 minutes. Now when I go to McDonalds it can take 10 to 15 minutes. Maybe it’s because the menu is much more varied and they do table service in the restaurants. It definitely isn’t ‘fast food’ anymore though.

adaline Sat 18-Jan-20 16:15:16

It just happens like that when it's busy.

SachaStark Sat 18-Jan-20 16:15:58

I agree, it happens all the tine at my local McDonalds now, not just at very busy times.

I now either bring a book to read whilst I wait for 15 minutes in the parked order bay hmm , or I deliberately only order stuff I know is going to be sitting their waiting to go, e.g. burger and fries, nothing fancy.

SachaStark Sat 18-Jan-20 16:17:10


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