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To say that Currys are CUNTS

(136 Posts)
QuietAndStill Thu 21-Nov-19 14:31:38

I'm not. The are cunts of the highest order and I rue the day I ever spent a penny of my money there. The customer service might be the worst I've ever had and I do hope that they're the next to go down the pan. Fuck you Currys. smile

cravingmilkshake Thu 21-Nov-19 14:32:34

Care to give more information?

QuietAndStill Thu 21-Nov-19 14:32:35

*They

DisplayPurposesOnly Thu 21-Nov-19 14:33:41

Well, that was fun. Thanks for playing, OP.

QuietAndStill Thu 21-Nov-19 14:37:39

It's a long boring tale, but basically, three broken appliances within the last year. Complaints team don't answer, hang up, don't call back, or are abusive. I'm guessing their calls aren't recorded as I've just had one of the most staggering conversations I've ever had with a ' Complaints Manager', who actually made me cry. He and his colleagues actually laughed about that. Cunts.

MrsMaiselsMuff Thu 21-Nov-19 14:39:29

Currys are renowned for poor customer service. Why does anybody shop there?

WhenISnappedAndFarted Thu 21-Nov-19 14:40:18

We had this a few years ago, our microwave kept on breaking within the year and kept on having to go back to Curry's for a replacement.

Never had an issue with them, were always helpful, got a replacement and sorted within minutes.

If they made you that upset, then complain.

QuietAndStill Thu 21-Nov-19 14:40:33

Yes, more fool me for going back three times. Never again.

QuietAndStill Thu 21-Nov-19 14:41:36

I did complain! It was a complaints manager who just finished me off! I don't know where to go next so I guess that's that.

isabellerossignol Thu 21-Nov-19 14:43:44

I concur. I second everything you say and I await with glee the day their business fails, because they completely deserve it. And from my unfortunately extensive experience of them, about 90% of their staff would deserve it too.

Ellapaella Thu 21-Nov-19 14:44:09

Trading standards? The BBC radio 4 programme? Worth a try...

SmileyGiraffe Thu 21-Nov-19 14:44:14

No.

Email Alexander.baldock@dixonscarphone.com with your co.plaint including the awful phone call. Hes the CEO and his team will sort it.

Stuckinanutshell Thu 21-Nov-19 14:44:21

I don’t shop there for this reason. In my local two stores the sales assistants either ignore customers entirely or go for the very hard sell. Customer service is notorious with this company across the board.

The only thing they might respond to is a complaint via tweet as it’s more public.

ShmooBooMoo Thu 21-Nov-19 14:47:21

Years ago a student friend bought a microwave from them, got it home and found the interior pebble-dashed with baked beans. When he returned it to the store they accused him of doing it himself and trying it on for a refund...despite him having a receipt and having only bought it the day before. Would never buy anything from Curry's.
Next time you call them, you record the call if you can!

QuietAndStill Thu 21-Nov-19 14:48:25

Giraffe do CEO's really get involved in customer complaints? The thing is, between the three incidents, I've had lots of dealings with store, delivery and customer service employees and the service has just been shocking at every turn. I can't actually believe half of what's gone on.

Ladyface Thu 21-Nov-19 14:48:33

They are worse than useless. I bought a tv from them online and it arrive with no remote control or plug. I had to wait for it to be collected and a new one delivered which took another 10 days. No apology at all. I have also been in my local store where the staff managed to put my purchases through the till without speaking to me once!

Ferretyone Thu 21-Nov-19 14:49:30

@QuietAndStill

As suggested contact the CEO.

I suspect that the real problem is that staff are paid poorly [minimum wage?] and only get commission on things that none of us really want like the extended warranties and so on

TheReluctantCountess Thu 21-Nov-19 14:50:35

I’ve experienced some shocking customer service from them before. From male shop staff who ignore you and only talk to DP, to a lady on the till who sighed and acted like she was doing me a favour allowing me to exchange something which was faulty.

Brimful Thu 21-Nov-19 14:51:53

Completely agree! I don't buy anything from there anymore.

QuietAndStill Thu 21-Nov-19 14:52:03

I'm guessing that they don't invest much in staff training.

Mascarponeandwine Thu 21-Nov-19 14:52:38

Tweet them. If you get nowhere, write a complaints letter, photo it and post it to twitter. If that doesn’t get them moving nothing will.

QuietAndStill Thu 21-Nov-19 14:56:04

I'm not on Twitter, but I've just emailed this to the CEO. Should I have included more detail? Tbh, I actually couldn't face typing out the whole sorry tale for it then just to be ignored again.

"Dear Mr Baldock

I appreciate that customer complaints are probably outwith your normal duties, but I’m contacting you in the hope that you can assist me with horrendous service I’ve received recently from Currys and the fact that no one wants to help. The matter relates to three separate faulty appliances and the absolute shameful way in which I’ve been treated. I would be very grateful for any assistance you could provide."

QuietAndStill Thu 21-Nov-19 14:58:21

Will update if I get a reply but I'm not holding my breath.

HeyMissyYouSoFine Thu 21-Nov-19 15:03:28

We used AOL ever since they were a week late and delivered a machine that had clearly been dropped - in and out not letting us look - took weeks to sort out.

thedancingbear Thu 21-Nov-19 15:04:21

PC World are a disaster area too. Overpriced, shit customer service. Repairs service is a joke. If you want computer stuff, buy it on the internet, and unless it's something high-value or new, replace it when it breaks.

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