I will try and provide all the information so the situation is as clear as possible
Basically, I had a road accident on Monday, a car ran up the back of me on my way to work
I googled Churchill's claims number but in my panic clicked on one of the sponsored results at the top of the Google search results
This turned out to be a marketing company that passed me through to an accident management company although I didn't know this at the time as they lead me to believe it was my insurer passing me through to a third party company to handle the claim. I now know this wasn't the case as when I called Churchill for an update they had no record of the claim
The problem I'm having is this accident management company called Spectra Drive arranged for my vehicle to be recovered and a hire car to be delivered
Once I realised what had happened I called them and ended the claim as Churchill couldn't start a new one until this was done (Spectra Drive were very rude and unhelpful at this point) and said I would need to contact the recovery company to arrange to get my car back
They gave me a number which goes directly to voicemail every time and refused to give me the address so that I can get my insurer to collect the car. I have googled/FB/Gumtree/Whatsapped the number and there is no record of them anywhere
I have also called the actual man who collected my car on his mobile who also refuses to give me the address without permission from the recovery company who I can't get hold of
I feel at this point they have essentially stolen my car. I have a 1 year old and rely on it to drop off my son so that I can go to work as there are no buses from mine to where he goes
I also have PND and anxiety and I have literally been up most of the night having panic attacks as I'm so worried that I'm either not going to get my car back or it's going to cost me a huge amount of money to do so as I'm struggling financially already
I just feel that no one will help me. My insurer will pick up the car and process my claim but no-one will tell me where it is. All I know is it is at a garage in Nottingham (I'm in Leicester) and I only have a first name and mobile number of the guy who collected it and he won't release the address without permission from the recovery company who don't answer the phone (both me and my insurer have requested this several times)
Please don't bash me or tell me I'm stupid, I already know that 😩
Any advice as to what I can do?
Please or to access all these features
Please
or
to access all these features
AIBU?
To ask for help? I think I've been scammed and my car stolen!
97 replies
polkadotpixie · 21/11/2019 10:44
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