Is it just me? I am sitting on the phone waiting on hold for the main John Lewis customer services - it has so far been 28 minutes and counting....
I called twice last week to try to resolve the same issue- they were both wait times of over 15 minutes.....
I am trying to replace an expensive boxed table lamp (bought as gift) which JL online decided they would post in a flimsy grey plastic bag- it arrived completely crushed and split - quelle surprise!
I love JL, l spend probably far too much there, especially in the run-up to Christmas, it's always been a good experience and I have bought with confidence knowing that they have (had) great customer service.
Am I alone in seeing a big drop in their approach to customer service?
If staff post fragile items in plastic bags they will also incur significant costs in unnecessary replcements.
Well I've written this post, drunk a cup of coffee and am STILL on hold after 39 MINUTES.
Please come back old John Lewis- customer service was your USP
Have I just been unlucky?
(finally hangs up after 41 minutes)
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To wonder where the old John Lewis has gone?
114 replies
Deadlylampshades · 11/10/2019 11:44
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