I love a particular brand of kimchi Ocado stocks. It’s £5.45 for a small jar, so a real treat. So I ordered 5 jars. They arrive, ocado man leaves, I open bag in kitchen and all jars have lids loose and kimchi oozing. As I pick up one, a hairline fracture in the glass causes the jar to sort of break apart in my hand and kimchi falls on my new (7 week old) carpet.
For anyone who doesn’t know kimchi, it’s potent red. I cleaned it immediately but outline remains (sounds daft but the new carpet was a really big deal for me and it’s killing me when I see the stain!!). All had to be binned obviously.
I ring Ocado, they say they will refund the order, give me £10 voucher and they will refer the carpet damage (I sent pics) to management.
I made a new order using the £10 voucher for the next day. It arrives and when it arrives the Ocado delivery man explains all lids are off and no point me accepting the delivery (pic attached). Pricing unquestionably that fault with product.
So all sent back and refunded.
Ocado asked for a carpet clean quote. I had a guy around and he’s quoted £100 for carpet clean - it’s a large room and leads on to hallway with no break, with stain treatment.
Ocado have come back and offered £100 in vouchers. I asked for cash instead but they have said no.
I’m a little disappointed. I don’t want to shop at Ocado again! It’s only for my kimchi treat every now and then - and really, I’ll just source them elsewhere. So now I have £100 in vouchers but the carpet clean man isn’t going to accept vouchers in payment! So I will be out of pocket.
What do you think? Suck it up and I’m being unreasonable. Or pursue? I’m not at all grabby. It just seems a little unfair but willing to be told I’m Being Unreasonable!
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To be a little disappointed with Ocado’s response
114 replies
Ocado100 · 10/10/2019 06:37
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