I'm really cross but not sure if I'm right to be...Bought a pair of Nike Trainers from said shop online. Paid £18 and a further £5 delivery. They are for my disabled son, and are basketball style with good ankle support as hes quite unsteady on his feet, they have laces and a velcro strap so really supportive. I thought this was a total bargain btw!
After a week, the velcro started failing and the straps on both shoes kept coming loose, swinging all around his feet and he tripped over them twice. After making sure they were actually failing and he hadn't loosened them himself over a couple of days, I wanted to return them as it's dangerous to have loose straps hanging off the shoes between his feet. ( hope this makes sense). I went online to email S Direct, tried twice but the emails were not going through, looked for a phone number, £6 to call them (wtf), I checked on Google and its correct. No return label in packaging and I dont have a printer to print a return slip out off their site, So I take them to my local store. Waited 20 mins for the manager who told me they dont take returns, that the straps are just for looks, perhaps I need to learn how to tie tighter laces as I've not bn putting them on my son right so she doubts ile get a swap anyway. They wouldn't help with a return label and she also told me I should send them back recorded so I can prove I posted them.
So, in order to return these shoes which I can assure you are infact faulty ( I'm 40 years old and having had 3 kids, I can say im not a newbie at tying shoe laces, stupid woman ) I need to buy a printer, pay over £5 for the postage for them to possibly not give me a swap, credit note or refund.
I'm at a loss with this, I know I got them at a bargain price, maybe you get what you pay for, I'm more angry with the manager who was rude to me, i felt like i was trying to do a dodgy return, as she really embarrassed me in front of a big queue of people telling me I need to learn how to tie a shoe lace tighter...I walked out red faced. HOWEVER, On the way out of the shop, i saw a man slipping a T Shirt in to his shopping bag, clearly shop lifting. It made me smile, if only they treated paying customers well, I might have gone back! Revenge is a little bit sweet in this case!
Anyone know the return rights in this case, its 3 weeks since I payed for the trainers btw, so not a long while. Am i right to be angry with the rude unhelpful manager, or am i in the wrong by possibly buying the wrong style of trainer?? Thanks guys! X
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AIBU?
Disgusted with Sports Direct....AIBU
47 replies
Cider4Caro · 14/08/2019 16:19
OP posts:
Am I being unreasonable?
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You are NOT being unreasonable
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