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Hamleys demo lady left dd 6 in tears.

(618 Posts)
Bornfreebutinbiscuits Sun 11-Aug-19 10:16:55

Summer hols day out, theatre and hamleys.

Having fun trying all the toys on display and v small budget to buy a toy.

Older dd goes to lady for hand tattoo. I asked younger if she wanted one she was shy and said no. However once older has one she wants one. So she gets in position and very curtly lady says 'no. Its not a freebie for all children it's a demo. I can't do another child' no smiles, no kindness and she looked as hard as nails as dd face crumpled and starts to cry.

Not a big cry! In the past they have always dine both dc, in hamleys and harrods.
And we have actually brought the set into the past but it's the fun and part of the toy shop experience to have something done there!

Not the experience I expected from hamleys of all places. Or was she right!

Bornfreebutinbiscuits Sun 11-Aug-19 10:17:29

Wheres my aibu button!

TheOnlyLivingBoyInNewCross Sun 11-Aug-19 10:24:53

So how come your other DD got one done? I don't really understand the set-up. How did the woman choose which children got them and which didn't?

Fair enough though - doing hand tattoos for every child that wanted one in Hamleys during the summer holiday would be a nightmare.

MondayAlready1 Sun 11-Aug-19 10:26:29

It sounds like she could have handled it better and either isn't best suited to her job or she was just having a shit day. Also, if she had sales targets and it looked like you weren't going to buy anyway then that might have been a factor. I'd let it go.

Oulidae Sun 11-Aug-19 10:27:26

Yabu and acting very entitled... You wasted the demo lady's time getting her to do your older dd's hand tattoo knowing full well you would not be purchasing that product, and then you wanted the demo lady to waste even more of her time doing a tattoo for your younger dd? The lady is not offering a free hand tattoo experience, she is demonstrating the product for thise that are interested in purchasing it!

OneStepSideways Sun 11-Aug-19 10:29:07

I don't think the woman did anything wrong other than being a bit curt. Your DD changed her mind about wanting one and she said no, it's just a free demo not one for every child. She was probably tired and fed up of kids demanding tattoos all day!

ScreamingValenta Sun 11-Aug-19 10:30:21

It does sound as though she was rather curt, but isn't the point that you have a demo and then either buy the product, or not? It doesn't sound as though you were really playing fair, either. Six of one and half a dozen of the other is my verdict.

herculepoirot2 Sun 11-Aug-19 10:30:37

I am confused. Was it a paid for service?

Gruntvsgunt Sun 11-Aug-19 10:30:48

YABU - your family unit got a demo and could have got the set had you wanted more done. It’s a demo to entice sales not a freebie for all.

cheesydoesit Sun 11-Aug-19 10:33:26

She might have had a bollocking for giving out freebies, you might have been the 10th parent to ask for one. I don't envy her job to be honest.

recrudescence Sun 11-Aug-19 10:34:36

Half a freebie is better than no freebie at all.

motherheroic Sun 11-Aug-19 10:34:44

She was doing a demo not giving out samples. YABU.

thethoughtfox Sun 11-Aug-19 10:35:00

You had no intention of buying the product so you were cheeky even asking for one free demo.

PegasusReturns Sun 11-Aug-19 10:35:12

Oh come on it's a glitter tattoo in hamleys not a test drive of the latest supercar hmm

If you're going to set yourself up in a toy shop to demonstrate a toy you're going to have to demonstrate it. They're not having their time wasted.

You're only unreasonable OP in so far as you expected better from Hamleys. They've gone so far down hill as to be unrecognisable.

pictish Sun 11-Aug-19 10:36:36

Well...it’s just one of those things isn’t it?
Sorry your dd was upset...I have a shy daughter and imagine it was the shock of rejection that upset her. It would take a lot for my dd to approach someone and to be treated curtly would be mortifying for her.
However, that’s not the lady in the shop’s fault.

I wouldn’t dwell on it any more.

WorraLiberty Sun 11-Aug-19 10:37:11

it's the fun and part of the toy shop experience to have something done there!

It really isn't.

It's a demonstration so parents know what they're buying.

Can you imagine the queue if every parent and child used her like a free tattooist?

Bornfreebutinbiscuits Sun 11-Aug-19 10:37:21

In harrods and hamleys there are little sort of stalls dotted around, some will do one nail for the child, some chalk hair in front of a mirror, some do glitter hand tattoo.

We always took it to be part of the experience. Often they will entice the child in offering to do it. We see it as part of the fun overall experience and both dd usually get nail done or glitter. They also then become walking ads for the product. Surely it's a win win.

I felt if the lady had smiled or just even said it kindly it would have been OK. But she was curt, harsh and rude. It's the last place in London I would expect anyone to talk like that to a child!

Mostly the staff are bubbly and fun and child orientated.

BananasAreEvil Sun 11-Aug-19 10:37:50

I don't think you're being fair OP. You say you were on a low budget so perhaps you were after freebies/experiences without having to pay. That's not what the toy demonstrators are in Hamleys for; they might even be on commission!! I am sorry your DD ended up upset as a result but I think you were chancing it so I am afraid YABU.

Bornfreebutinbiscuits Sun 11-Aug-19 10:38:29

Worral, it's more like little food samples at market of cheese, sausages etc.

And there were no other dc there.

EvilPostbox Sun 11-Aug-19 10:38:53

Somehow, I feel this isn’t quite the whole story. But whatever, yes, YABU. You tried to get a freebie and it didn’t work.

Bornfreebutinbiscuits Sun 11-Aug-19 10:40:57

Just out of interest the people commenting, have you been there and experienced it?

One dc came out with demo roller things for her shoes, man demo them and she chose them and uther dc came out with squidgy stuff.

And a promise to return to build a bear for her bday. But I'm not sure we will return there to be honest.

It's like any supermarket having little tasting stall.... For the public to try.

yikesanddang Sun 11-Aug-19 10:41:25

YABU it's a demo. Not an entertainer at a party that has been paid for. You say there were. I otter children around. In that. Are, there is no point in her doing another demo. Demos are done do people can watch and be enticed to buy. As there were, by your own admission, no other dc around, there was no pint wasting time and product doing your second dd.

BlackCatSleeping Sun 11-Aug-19 10:42:11

I’m laughing at those saying she must have been tired after doing tattoos all day. That’s her job! I think she could have been kinder.

Bornfreebutinbiscuits Sun 11-Aug-19 10:42:17

With dc is it possible to give to one and not the other?
It's never been an issue before anywhere else including hamleys.

brownjumper Sun 11-Aug-19 10:42:19

It really isn't. She is demonstrating a product you might like to buy do you can be sure you like it first. It's not a demo if you have no intention of buying it, it is you expecting something for nothing.

Waveysnail Sun 11-Aug-19 10:43:31

Yes but you saw how the product worked when eldest DC had it done. The woman was right to say no

steff13 Sun 11-Aug-19 10:43:35

I think it's a little mean not to do a tattoo for each sibling.

Also, what did you bring into the past?
And we have actually brought the set into the past
That made no sense to me at all.

BlackberryBeret Sun 11-Aug-19 10:44:42

it's more like little food samples at market of cheese, sausages etc.

Why do you think they do that? It's so you will buy it after tasting it!!

Same for the Hamleys demo - it's not a free tattoo or nails or hair glitter service. The idea is that you and the child see it, test it and then buy it if you like it or don't buy it if you don't.

Child 1 has tested it. That's enough information for you to assess whether you want to buy the product. Buy it if you like it, if you don't move along.

Child 2 isn't wanting to test it, she's just after a freebie. If she'd had a chance and turned it down bad luck.

You seem to fundamentally understand the purpose of these demos. It is to SELL.

Fooferella Sun 11-Aug-19 10:44:57

YANBU. A hamleys demo guy tried to engage dsis some sort of paddle ball game which ds was very reluctant to do but participated because he's polite. The demo guy didn't let up and it was very uncomfortable. This was in the hamleys which opened in the basement of Jenners in Edinburgh. I'm not surprised they have since shut up shop. The demo people are pushy and phony and their toys are massively overpriced.
If they're going to have demos and actually want to sell toys then they should give the demo to everyone who asks. Maybe the demo lady thought by holding out on your poor DD and upsetting her that you would cave and buy her the kit. That's so shoddy.

Bornfreebutinbiscuits Sun 11-Aug-19 10:45:01

pegasus

We usually go to harrods toy dept but they were in process of moving it last time. I've always felt its better and we were right by hamleys and had time to kill and thought it would be fun.

I've always found it a little tatty in there but staff usually lovely.

Fooferella Sun 11-Aug-19 10:45:18

*DS in

ddl1 Sun 11-Aug-19 10:45:43

If she realized that the girls were sisters, then she was not fair. She should not accept one sibling and not the other. However, she may not have realized this and just seen it as 'one more child taking my time from real customers'. In this case, she had a perfect right to refuse, though she could have been a little more polite about it.

Bornfreebutinbiscuits Sun 11-Aug-19 10:46:59

It's also to create a fun and buzzy environment for the dc.
Many people try food without intending to buy it it's part and parcel.
You expect out of ten people who try 1 % might buy.

FuriousVexation Sun 11-Aug-19 10:47:24

Of course we haven't been there! We're normal, average wage earning plebs

WorraLiberty Sun 11-Aug-19 10:47:57

Mostly the staff are bubbly and fun and child orientated.

Yes but they're not robots.

This person was 'curt' in your opinion. Perhaps that was literally the only child they were 'curt' to that day?

Let it go. You got one family freebie and that's better than none.

If your child is still upset, explain that these people are actually demonstrating the kits for parents to buy and that it had already been demonstrated on her sister.

WorraLiberty Sun 11-Aug-19 10:50:13

Just out of interest the people commenting, have you been there and experienced it?

Sorry I forgot to say

Yes, many times.

Sobeyondthehills Sun 11-Aug-19 10:50:15

And there were no other dc there.

In Hamleys??

Floralnomad Sun 11-Aug-19 10:50:47

Of course it’s possible to give something to one dc and not the other , they are individuals and that Is a lesson they need to learn .

FuriousVexation Sun 11-Aug-19 10:50:48

You expect out of ten people who try 1 % might buy.

So... one one hundreth? Out of 100 people you expect ONE might buy? Either your sales pitch is lacking or you are.

jasmine1971 Sun 11-Aug-19 10:50:50

That's really unusual for Hamleys. I think if you had had a quiet word there and then OP, maybe not with the lady concerned but with another member of staff, they would have bent over backwards to put things right for you and they would have been concerned at your DD crying.

Bornfreebutinbiscuits Sun 11-Aug-19 10:51:07

Ddl1 definitely obvious we were one family as I was coaxing younger dd to have the tat first because I knew she would want one after the other one had one grin

If I was her and my hands were genuinely tied I would have commiserated with the dp and been kind to the child.... Ie so sorry we are actually not supposed to do same family I'm so sorry...

herculepoirot2 Sun 11-Aug-19 10:51:26

I think YABU for trying to treat Hamleys like a free day out. It’s not an experiential day, it’s a toy shop. If you don’t want to or can’t afford to buy anything, by all means, have a look round, but don’t complain that they don’t turn it into a theme park with free tickets for your DC.

Bornfreebutinbiscuits Sun 11-Aug-19 10:52:10

Not waiting round her stall no. There were other dc in the store.

Bornfreebutinbiscuits Sun 11-Aug-19 10:53:08

Hercule they do put free things on for dc all the time.

zen1 Sun 11-Aug-19 10:53:35

Regardless of whether it was a demo or not, part of her job is also being able to talk to children kindly. She could have been more friendly to a six year old in the way she declined to do the tattoo, so on that front YANBU.

ChicCroissant Sun 11-Aug-19 10:53:58

No DC in Hamleys - hmm, that has never been the case when I have been in. You are coming across as grabby trying to get both your children a freebie OP. Really not worth complaining about not getting a freebie!

WorraLiberty Sun 11-Aug-19 10:54:01

Why do you keep comparing it to food tasting? confused

Not everyone likes the same tastes, so it would be perfectly reasonable for everyone in your party to sample food.

This was a kit being demonstrated, so you can stand there and watch how it works before you decide to buy.

Not that you needed it demonstrating at all as you'd already bought the kit in the past.

herculepoirot2 Sun 11-Aug-19 10:54:18

I know they do, but this wasn’t one of the free things. Like the lady said, it was a demo. You had no intent to buy it. You are being a CF.

marvellousnightforamooncup Sun 11-Aug-19 10:54:27

Next you'll all be telling me you don't go to Costco and eat all the samples with no intention of buying the products.

Bornfreebutinbiscuits Sun 11-Aug-19 10:54:54

We prefer harrods toy shop but over the the years we have purchased from hamleys. Sometimes a bag of sweets and sometimes considerably more

If I was in charge of training I would be saying... Whatever you do never make dc cry.

limitedperiodonly Sun 11-Aug-19 10:55:45

Let me see. Woman who works in toyshop makes child cry. Somehow I don't think she's cut out for that line of work.

OooErMissus Sun 11-Aug-19 10:55:45

@Bornfreebutinbiscuits - why did you even start this thread?

You seem utterly unwilling to consider that you might be being unreasonable, with all your 'but, but, but - it's all part of the experience' replies...

Bornfreebutinbiscuits Sun 11-Aug-19 10:56:28

Worral have you been?
Because usually they work hard to suck the dc into their stall. The demo people more mobile do as well.

LonelyGir1 Sun 11-Aug-19 10:56:28

I've never been, but the way you have described it sounds like you are (unintentionally) being unreasonable. Did you offer to pay for your youngest to have it done too?

limitedperiodonly Sun 11-Aug-19 10:56:33

It's like something from League of Gentlemen

FuriousVexation Sun 11-Aug-19 10:56:39

Wait. Hamleys is like Harrods for kids, right? Ridiculously aspirational?

I can't use my phone right now so apols if I've got that wrong

WorraLiberty Sun 11-Aug-19 10:57:25

Worral have you been?

Yes, many many times.

It's less than an hour on the train.

ChicCroissant Sun 11-Aug-19 10:57:28

The food tasting at Costco works wonders on us, we came back with two pots of seasoning that we tasted there this week! It can be a 17 course lunch as well, of course ....

Bornfreebutinbiscuits Sun 11-Aug-19 10:57:38

There are load of them dotted around the shop. There is no way of paying but once its done obviously your dc then becomes walking ad for the product.

Nicknacky Sun 11-Aug-19 10:58:12

foof has Hamleys gone from Jenner’s?

OooErMissus Sun 11-Aug-19 10:58:35

We've been to Hamleys several times.

I would take pity on some poor sod having to do interminable hand tattoos on kids, knowing most of them had zero intention of actually buying.

Could she have been nicer? Sure.

But you're being a bit ridiculous.

WorraLiberty Sun 11-Aug-19 10:58:52

And again, demonstrating how a kit is used is in no way comparable to tasting food.

ALemonyPea Sun 11-Aug-19 10:58:53

Was your sole purpose to visit Hamleys and just use the freebie stuff and not buy anything? That's a little odd.

ChicCroissant Sun 11-Aug-19 10:58:57

Hamleys is not what is was IMO, full of shouty toy pushers now - DD is quiet and doesn't like it, we ended up walking down the stairs to get out after she couldn't cope with a shouty toy pusher. We don't go in at all tbh, the M&M store and the Lego store are her choice!

herculepoirot2 Sun 11-Aug-19 10:59:28

There is no way of paying but once its done obviously your dc then becomes walking ad for the product.

Oh stop it. Your older child got a free tattoo. That’s the end of it. She’s not a “walking ad” so much as happy to have received a freebie. Get over yourself.

WalkofShame Sun 11-Aug-19 10:59:50

I have to be honest, your follow up posts aren’t making you sound any less entitled than your first one.

Bornfreebutinbiscuits Sun 11-Aug-19 10:59:51

So you or your dc have been in demo, it's impossible to walk around without dc going up too, being sucked in by the demos?

They have fake snow, glitter tattooes, demo of flying stuff, skates, pens... It's impossible to walk around and at some point not be dragged into one. It's very much part of the experience.

OooErMissus Sun 11-Aug-19 11:00:06

* but once its done obviously your dc then becomes walking ad for the product.*

So you're doing Hamley's a massive favour?

gringrin

BlackberryBeret Sun 11-Aug-19 11:00:18

Hercule they do put free things on for dc all the time.

I've never been in Hamleys and see pure free entertainment for children ever.

It is always involving products that are for sale being demonstrated - whether that's bubble machines, magic trick sets, hair chalk and so on.

There is a big difference between food tasting too - which is it takes no time at all - the food is just offered. A demo takes the time of the demonstrater which is limited. Hamleys is always busy and there are always more kids that want these things than can be fitted in.

It's fairer to offer the demo to different families than it is to do 2/3/4/5/6 kids in the same family.

For all you know, the demo lady may have been expressly told to avoid if possible doing more than one child in the same family in order to maximise selling potential. It's not unreasonable for those running a business to adopt that perspective.

I bet if your Child 2 had asked at the time, she probably would have done it for you - but going back afterwards is definitely trawling for a freebie. Actually, if Child 2 liked it that much, you should have bought one - that's the point of it all.

Repeat - it's a business.

OooErMissus Sun 11-Aug-19 11:01:31

Again- why have you started this thread?

You don't think you're in any way unreasonable.

notso Sun 11-Aug-19 11:01:52

Next you'll all be telling me you don't go to Costco and eat all the samples with no intention of buying the products.

In Costco they don't give samples to the whole family though. They'll give our family of 6 one or two between us.

OP I think YABU to expect a freebie just because you have two children. Maybe next time your younger child will be more bold in what she wants. However the demo woman could have apologised a bit more but maybe she was sick of pushy parents and whiny Kidd or something. I'd hate that job tbf.

herculepoirot2 Sun 11-Aug-19 11:02:03

You could actually look at it another way: you made your child cry. You let your older child have the demo, then when your younger child wanted one you refused to buy one. Why didn’t you just buy it, if she wanted it that much?

Nicknacky Sun 11-Aug-19 11:02:08

“Walking advert”....She’s not a Kardashian!

WorraLiberty Sun 11-Aug-19 11:02:15

Yes and your older child was 'dragged in' to the demo.

That's the job done.

If they'd both sat down at the same time, the woman would probably have done them both.

But it's quite possible she could tell from your attitude that you were just there with no intention at all of buying.

phoenixrosehere Sun 11-Aug-19 11:02:52

Yabu, it is a demo and is likely one per family. I usually see them demo on themselves vs children unless you ask them to demo it on you.

Yanbu about her attitude. She could have been nicer about it. A simple ‘ I’m sorry, but I can only do one person per family’ or ‘ I’m sorry, but I’ve reached my quota for the hour so I won’t be able to do one for you.’

That’s how I was taught to handle potential customers when I worked in retail especially when it comes to children.

OooErMissus Sun 11-Aug-19 11:03:18

I think we've all got a pretty clear picture of the OP's type in our minds' eye...

cheesydoesit Sun 11-Aug-19 11:03:46

FuriousVexation

Of course we haven't been there! We're normal, average wage earning plebs

grin I am beginning to get this vibe.

sweeneytoddsrazor Sun 11-Aug-19 11:03:56

We get it OP. Despite many people telling you that YABU you wont have it. So my suggestion would be just shop in Harrods which is far more suited to you and leave the rest of us who cant possibly know what these sort of toy shops are like to jog along with our dcs and bag of pennies to somewhere more befitting for us like the Entertainer.

Bornfreebutinbiscuits Sun 11-Aug-19 11:04:48

Lemony we have always come out with something over the years, as said in pp sometimes bag sweets and sometimes much much more. This time both dc had small budget and one came away with another (shite) demo toy.

What I am finding interesting is that not many pp seem bothered that her cs skills were crap and whatever her issues were with the product its the way she conveyed them to a child in supposedly the world's best toy shop that was v surprising.

Also that pp don't agree that the demos and freebies are all part and parcel of the general experience. Interesting!

BeingATwatItsABingThing Sun 11-Aug-19 11:04:50

I think the sales lady was incredibly rude. Regardless of whether you’ve had a long day or done 1 million tattoos, you don’t take it out on the child. Your DD had done nothing wrong.

Were you BU for expecting excessive freebies? Yes but I can understand why you expected it. They are usually more than willing to bend over backwards for you in the hopes that you buy something.

WhatAGreatDay Sun 11-Aug-19 11:05:41

Your DD didn't get what she wanted and cried a bit. Kids cry about all sorts of things and they aren't damaged by not getting everything they want.

I think the Hamley's woman was right that it's a demonstration and not a freebie for every child.

YetAnotherSpartacus Sun 11-Aug-19 11:06:11

I can't understand why you are getting a hard time OP.

This is a toyshop. It's full of children. It's offering freebies to entice parents to buy. Children aren't the most rational creatures around toys. Of course, they are going to want anything that is offered, and then want it or change their minds, or not want it and then change their minds. It's the nature of the beast. If demo-lady can't grasp that and if those who are trying to sell their probably crappy produce can't grasp that then they should not be in the toy business. And if they make children cry because children want what children want then they certainly should not be in the toy business.

Ginmel Sun 11-Aug-19 11:06:44

No other dc in the store on amazon day during the summer holidays? Okay OP keep digging. You shouldn't have made such a big deal out of it and taken dd2 to another stall.

Btw in your op you say you only buy a small bag of sweets but then later say you buy the tattoo set. Which is it? The former I bet.

I'm sure Harrods will be delighted to have you back biscuit

Ginmel Sun 11-Aug-19 11:07:14

Wish your aibu button had worked

WorraLiberty Sun 11-Aug-19 11:07:15

Actually the whole Hamleys thing is a bit of a red herring.

Go to any toy shop or market where the sellers are demonstrating to the parents how something works and there'd still be no need to demonstrate it twice to the same parent.

"You've seen how it works. Do you want to buy it?"

That's all the demonstrator wants to know.

herculepoirot2 Sun 11-Aug-19 11:07:52

If demo-lady can't grasp that and if those who are trying to sell their probably crappy produce can't grasp that then they should not be in the toy business

If the product is that crappy why did the child want it? If the child wanted it that much why wasn’t the OP prepared to pay for it?

Oulidae Sun 11-Aug-19 11:08:13

It is clear from your follow up posts that you're a cheeky fucker that has no respect for the demonstrators/salespeople or their time, you just want to treat them as free entertainers for your kids.

YetAnotherSpartacus Sun 11-Aug-19 11:08:25

Actually OP I've just figured it out. If it was at a fair or down-market shop you'd be getting a lot of sympathy. The fact that it is Hamleys has brought out the venomous green-eyed monsters.

VBT2 Sun 11-Aug-19 11:08:26

Obviously, it’s not good for anyone to make your DD cry, that’s really poor on her part. But she obviously had you sussed as a time waster (which tbf, you were). They all work on commission, often with no basic and insane targets (usually out-of-work actors on a treadmill, pushed off quickly and replaced when they don’t meet their targets). Her job is to sell the kits, not entertain kids for free.

howwudufeel Sun 11-Aug-19 11:08:31

What do you want? A woman who is probably in a minimum wage zero contract job to be fired because your Dd wanted something she wasn’t entitled to?

ShawshanksRedemption Sun 11-Aug-19 11:09:17

Could she have been kinder when speaking to DD? Yes, she could.

However, I think she knew after DD! getting one that you were not intending to buy but using it as a freebie, and therefore refused on those grounds.

I think however your feeling that DD2 should have got one regardless is what you need to address because you are setting your children up for disappointment when refused.

WorraLiberty Sun 11-Aug-19 11:10:13

What I am finding interesting is that not many pp seem bothered that her cs skills were crap and whatever her issues were with the product its the way she conveyed them to a child in supposedly the world's best toy shop that was v surprising.

In the tiny snapshot you saw, her skills didn't seem up to much but for all you know they could normally be fantastic.

Also, it's not completely unrealistic to think you might have considered her more 'curt' than she actually was, because you didn't get your way and your child was upset.

Some parent's 'curt' can equal - "I didn't like being told 'no' "

YetAnotherSpartacus Sun 11-Aug-19 11:10:15

If the product is that crappy why did the child want it?

Because she is a child.

limitedperiodonly Sun 11-Aug-19 11:11:04

'Grabby', 'entitled' and 'cheeky fucker'. My Mumsnet Miseryguts Bingo Card is filling up nicely.

Danglingmod Sun 11-Aug-19 11:11:50

Why would it being Hamley's bring out the green eyed monsters? It's not upmarket at all, it's pretty tacky!

WorraLiberty Sun 11-Aug-19 11:12:06

Actually OP I've just figured it out. If it was at a fair or down-market shop you'd be getting a lot of sympathy. The fact that it is Hamleys has brought out the venomous green-eyed monsters.

Green eyed monsters because the OP is using a massive toy shop to entertain her children for free? confused

Jeez I've heard it all now.

Wishihad Sun 11-Aug-19 11:12:27

Just out of interest the people commenting, have you been there and experienced it?

Yes. Alot.

It's a demo. You wanted 2 free hand tattoos. You had no intention of buying it.

They arent a walking advert. Other kids and parents arent inspecting kids hands.

I think you are more pissed that the woman was aware you just wanted freebies.

Food stalls dont invite all your family to try the products. its unbelievably rude to take food samples for all the family with no intention to purchase.

Food samples are there to sell a product. Not to give you a nice day out.

Had you have, perhaps, said ti the woman 'can my other daughter have one. If they both like it I will be purchasing one's you might have found it different. But you had no intention of purchasing.

She shoildnt have been rude to your dd. But I can see why she was annoyed at you.

Buddytheelf85 Sun 11-Aug-19 11:12:30

Not that your budget is relevant, but if you had a small budget why on earth would you go to Hamleys?!

AdelaideK Sun 11-Aug-19 11:12:32

Couldn't you have just bought it for dd2 then?
You could see what it was like on dd1 when you got a freebie and then you could have bought it for the other one.

BlackberryBeret Sun 11-Aug-19 11:13:31

Also that pp don't agree that the demos and freebies are all part and parcel of the general experience. Interesting!

This is your problem I think. "The general experience" - it is not an amusement park. It is a shop. It is a business that has very high overheads in central London.

What you refer to as "the general experience" is the shop trying to entice children to buy.

I agree with you that your demo lady could have been a bit more polite "sorry but we are trying to limit it to one child per family" would have done or she could have tried to spin you a sale then with charm.

That's different from your attitude of entitlement to free entertainment in a shop particularly when your child could have had one at first. That's exactly the situation that should lead to a sale.

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