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to be furious with cleaners

(48 Posts)
roseblush Fri 12-Jul-19 21:55:18

Moved house today. Wanted to leave house nice and clean for buyer but end of tenancy quotes I got were extortionate. So just booked 2 cleaners for 3 hours (usually have 1 cleaner for 2.5 hours) fully accepting it wouldn't be as high a standard as end of tenancy.
house was almost cleared out, most rooms including bathroom empty. Cleaners arrived, said it was too much for the time, I said just do what you can. They then proceeded to spend best part of an hour outside on the phone to their office. Removals arrived to get final items and they then left saying they had another job to go to despite the fact there was still 1.5 hours left on my 'clean'
I had to rush around trying to clean as best I could and feel embarrassed it's not as clean as I intended for my buyers.
AiBU to be furious the cleaners wouldn't just clean for the 3 hours I booked?

OnlyFoolsnMothers Fri 12-Jul-19 21:56:37

If you saw them on their phones you should have said something. Had you already paid? Demand a refund/ slate them on social media if they refuse

Cherrysoup Fri 12-Jul-19 21:56:59

Obviously don’t pay them a penny. Is it some ginormous mansion? 2 people and 3 hours should mean a sparkling property, particularly as it’s empty. YANBU.

roseblush Fri 12-Jul-19 22:04:59

I phoned the office myself when I saw them on their phones and was initially told they would get them to do it. When they left they said they would try and find someone else but obviously it was last minute...then heard nothing further. I'm assuming we haven't been charged but need to check. I have sent a strongly worded email complaint.
It's a 4 bed town house, small bedrooms though, one en suite, bathroom, kitchen/diner and living room. Floors needed a good hoover/mop and kitchen cupboards, wasn't particularly dirty though.

ExtraFox19 Fri 12-Jul-19 22:06:18

At least you care. The house I bought recently was left filthy for me and I’m still struggling with it.

AntiHop Fri 12-Jul-19 22:07:56

So they should have had 6 hours between them? That's plenty to clean your house.

MrsMozartMkII Fri 12-Jul-19 22:09:49

At least your cleaners turned up. Mine didn't and due to things outside my control the house was nothing like I'd have expected to leave it.

Sorry, that doesn't really help you. Definitely get your money back if the payment has gone through.

LittleLongDog Fri 12-Jul-19 22:09:49

That’s so shit. Make sure you write a review so others will know.

Side note: MN have snuck a link into your OP!

Cheby Fri 12-Jul-19 22:22:30

That is terrible service. Even if they hadn’t finished, they should have both cleaned for the full 3 hours each and done as much as they can.

I think in terms of fixing it, a nice option would be for the company to offer your buyers a whole house clean for free. And obviously you don’t pay for their failed attempt at cleaning.

anon812 Fri 12-Jul-19 22:27:13

Agree with Cheby. Get the company to offer the new owners a free full house clean.

Where is the link?

OKBobble Fri 12-Jul-19 22:28:08

I hope you didn't prepay

sausages75 Fri 12-Jul-19 22:36:58

Did you book them for a certain time though & it wasn't ready to start ?

sausages75 Fri 12-Jul-19 22:39:16

Sorry re read it. I don't understand why they couldn't just make a start in the empty places. Were you clear you didn't expect it all done etc

roseblush Fri 12-Jul-19 22:46:16

Very very clear @sausages75. There was an overlap with the removals but when I asked why they couldn't work in the empty rooms they couldn't give me an answer.

That's what I've suggested @Cheby

LittleLongDog Fri 12-Jul-19 22:46:53

The word h oover @anon812

anon812 Fri 12-Jul-19 22:50:09

@LittleLongDog I can't click but how naughty 🙊

sausages75 Fri 12-Jul-19 22:51:06

Really weird I am a professional cleaner & would of just got stuck in.

Polyjuice Fri 12-Jul-19 22:52:03

I’m not sure you were being fair OP. An “end of tenancy clean” of an empty home is always priced higher than a regular clean as when furniture is removed there are large clods of fluff etc and dusty skirtings etc. And to be fair on them they had no way of knowing you wouldn’t - having just told them to do what they could in the time - then say it was unacceptable and expect more. Maybe you didn’t realise but I think however inadvertent you were actually unreasonable to expect this type of clean without being upfront.

CharlieBoo Fri 12-Jul-19 22:52:19

I run a cleaning business and although what happened is entirely unprofessional it is frustrating when people want an end of tenancy clean (property empty) but don’t want to pay the price... they say just do what you can in your normal time. End of tennsncy cleans are usually much more work, incredibly dusty and dirty woodwork, floors take ages to hoover from all the furniture being moved ... I very much doubt you’ve been charged though ...

TheZeppo Fri 12-Jul-19 22:54:15

I agree with Polyjuice

Oliversmumsarmy Fri 12-Jul-19 23:17:01

But from my understanding they didn't clean any thing. Just chatted on their phone and left

Cheby Fri 12-Jul-19 23:32:35

@CharlieBoo but she booked more than double the normal time. And while I can see why hoovering will take longer, surely it’s made easier by the fact that there is nothing in the way at all?

breakfastpizza Sat 13-Jul-19 00:08:28

My friend does end of tenancy cleans for £300 and it's usually a full 8 hour day.

1300cakes Sat 13-Jul-19 00:25:55

But charlieboo why can't they just do what they can in their time? If that ends up being one room or whatever so be it. OPs cleaners didn't even get started and left 1.5 hours early.

1300cakes Sat 13-Jul-19 00:26:42

OP already said she knew it wouldn't be to the standard of an "end of tenancy clean" and was fine with that.

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