Usual name changed as I will rant about this in RL.
DD and I were in our newly refurbished local CO-OP today and they have just installed self service tills as well as the manned tills. There was only one shop assistant behind the counter and 3 empty self service tills so we opted for a self service one.
It didn't recognise our first item and was repeating "please wait for an assistant". The staff member who had been manning the counter till had by now come to help the gentleman next to us so we stood waiting as she showed him how to work it. She then went back behind the counter to serve without acknowledging us even though our till was flashing and 'speaking' and despite me saying "excuse me" as she turned to walk away.
I lifted our shopping to the next till and started again at which point the assistant called out loudly "You can't move tills once you've started" so I replied that we had been stood for a while, she hadn't helped me after helping another customer and I couldn't wait any longer (until she'd finished serving the queue that had suddenly appeared at the counter) and she replied that she was only showing him how it works? (I now think maybe she didn't have the authority to clear the problem with my till but she never said anything and she was the only staff member around the till area).
Then the same item of shopping wasn't recognised by the new till.
At this point, another member of staff appeared and she shouted to him that he'd have to clear the till we were originally on because "That woman moved till after she started!". Second member of staff came to sort our till (as it was flashing and shouting) and I did apologise that he now had to clear till one as well but he just smiled and walked off without even looking at it so I don't think he listened.
I am not happy at being told off in front of several shoppers when the first staff member could have helped me, or said she couldn't clear it but someone else would be along soon. DD is mortified and thinks I was embarrassing and that I should have just waited patiently even though we were completely ignored.
I have shopped here every week for the last year and this lady has nearly always served me and we've had a chat on a few occasions. I now don't want to go back and DD is completely refusing to go there ever again.
WIBU?
Please or to access all these features
Please
or
to access all these features
AIBU?
WIBU at the self service checkout?
58 replies
Cooplady · 01/04/2019 17:40
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