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Being Harassed by Santander Bank - Absolutely Disgusted

(232 Posts)
Merrymumoftwo Sat 30-Mar-19 21:20:11

Is there also an option of banking ombudsman and embarrassing them on their Twitter account or emailing their CEO?

Knittedfairies Sat 30-Mar-19 21:19:03

As you've tried to resolve this with the bank and got nowhere, perhaps your next step is to contact the Financial Ombudsman service

Merrymumoftwo Sat 30-Mar-19 21:18:44

A family member whose partner died owing money a few years ago was told that as not married they had no claim to her assets. Could citizens advice assist with writing what would amount to a cease and desist letter?

FudgeBrownie2019 Sat 30-Mar-19 21:18:00

Can they really get another company to come after me for the debt of a dead ex-boyfriend who hasn’t lived at my address for 12 years. I just don’t understand this at all.

No. They can send stupid letters and try to pretend it's legally acceptable to chase you for another person's debts, but you've done all you needed to do and I'd agree that you need to see the CAB and take this further.

NameChanger22 Sat 30-Mar-19 21:18:00

I will got to Citizens Advice. I just don't want to worry about it all weekend. I have no idea how a bank can get away with this. I am not Santander's customer, I never have been and I never will be. To me this is very shocking.

Fudgenugget Sat 30-Mar-19 21:15:11

I am sorry you are going through this. flowers I have no advice but to maybe go to Citizens Advice to find out where you stand. But I hope others can help you more.

NameChanger22 Sat 30-Mar-19 21:11:29

A few weeks ago I started a thread on here about how Santander Bank kept repeatedly sending the mail of an ex-boyfriend to my address, even though we split up and he moved out 12 years ago, died 2 years ago and I have repeatedly sent mail back to them for 12 years and I have phoned them and made complaints about it twice. He owed them £1,200. He owed everyone money, he owed me a lot more than £1,200.

In the end I went into to my local branch and showed them my council tax bills for the last 6 years proving he hadn’t been living at my address for a long time as all the bills were addressed to me alone and I have the 25% single person discount.

A week ago I got a letter from Santander (addressed to me) saying I was wrong to complain but that they weren’t going to send anymore mail to my address.

Today I got a letter from Santander (addressed to The Personal Representative of the Late [ex boyfriend’s name]). First of all I’m not his representative, so that annoyed me. The letter went on to read:

“At this difficult time, customer care is obviously the main priority and I therefore wanted to advise you that we have referred the above mentioned account to our specialist probate partner, Phillips & Cohen Associates (UK) Ltd.

Until further notice, Phillips & Cohen Associates (UK) Ltd will be responsible for managing this account on our behalf, and where appropriate will take steps to come to an amicable arrangement for the repayment of the outstanding balance from any existing estate.
All future communications should be directed to Phillips & Cohen Associates (UK) Ltd in the first instance ….”

I cannot believe a bank can do this. They said a week ago they would stop sending post to my address and then this. I am extremely worried about this. Can they really get another company to come after me for the debt of a dead ex-boyfriend who hasn’t lived at my address for 12 years. I just don’t understand this at all. Please help and stop me from panicking, especially advise me if you have any real understanding of the law.

Thanks so much.

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