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AIBU to expect a modicum of manners from customer facing staff..

(82 Posts)
IchWill Tue 26-Mar-19 18:33:11

Right, tell me if I'm being oversensitive here. I might be, as I'm ovulating! πŸ˜…πŸ˜‚

I'm really annoyed with the "customer service" experienced in the Tesco petrol station about 30 minutes ago.

I walked in to buy a drink, after paying for my fuel at the pump. The two women on the till were deep in conversation as I walked up to the desk.

I was the only customer and as I walked to the till, I wasn't looked at, acknowledged, or greeted in any way shape or form and I then proceeded to stand there like a fucking lemon, waiting like I was invisible, while they finished gossiping.

Finally, they finished their conversation and one lady grabbed my drinks, again without acknowledgement, or a hello, scanned them and said "Β£2.58." (or whatever it was). No "please", she just said the price.

I gave my money and got a cursory "thanks", but no goodbye, they tuen went back to talking.

I think that this level of customer service is awful. I'm not expecting a friggin' red carpet and fanfares, but a hello, a please, maybe a smile and not being kept waiting while they chat away is surely the absolute minimum in polite exchange?

I worked at this Tesco when I was young and I did mystery shopping for a number of years, so know there will probably be an expectation by Tesco on how staff deal with the public.

I'm annoyed that it's annoyed me so much TBF. But I hate bad manners and lack of common courtesy towards others.

Right, I'm off for a cava.

Samind Thu 28-Mar-19 00:36:06

I've experienced this too and it is ridiculous. Also if having bother with self scanner, waiting for 2 colleagues to finish talking whilst you stand there holding up the queue!!!!!

StrawberrySquash Thu 28-Mar-19 00:36:48

Count yourself lucky they bothered to tell you the price! Yeah, it's poor. Yes I've worked in retail. If I was talking and a customer approached, I ended the conversation.

AnneElliott Thu 28-Mar-19 08:46:18

I agree it's poor op. I used to work for M&S and while there are definite buggers as customers, basic politeness is surely expected as a minimum!

Our supervisor would have disciplined a staff member for that behaviour.

swingofthings Thu 28-Mar-19 09:19:02

I get this almost more often than not and it is so depressing. Of course I don't expect instant acknowledgmemt and fisnigh a sentence, or a smile and a *I'll be right with you' and continuing for 1 mns or so if it is oblivious the conversation is work related is OK too.

But this attitude that it is obvious theyve seen you coming in and standing there yet purposely ignore you is shocking. I once said after exactly two minutes of standing there ignored, with a smile 'excuse me, are you able to help me' when I thought that maybe, against all likelihood they'd really not seen me, and I got a 'you can wait a few minutes ok, I'm in the middle of setting and you're not the most important person here'. I could have complained but I couldn't be bothered, instead focused on not letting the anger eat me inside and convince myself that to be so rude and aggressive, that person must be very unhappy with her life.

Nanny0gg Thu 28-Mar-19 09:53:42

I've had a transaction interrupted by a supervisor telling the cashier something (not pressing).

I politely pointed out that as she was serving me at the time, their conversation could wait until she'd finished.

Brilliantidiot Thu 28-Mar-19 10:07:59

@Nanny0gg

Wish more people would do that. Also wish they'd pull up other bloody rude customers who cut across the customer being served to ask a question (behind a bar) it's so bloody rude - wait your turn! And when I say 'Just serving this lady/gent, be with you as soon as I can' I get huffed at and 'I just want to ask a question!' well I'm serving a customer and you may be rude enough to talk over them but I'm not! Your question can wait until I'm done!

Sunonthepatio Thu 28-Mar-19 10:51:48

You are right and it is rude. But honestly, it is best to develop an "it's not important and perhaps they've been trained badly" mindset, or longer term these sorts of things build up to make you stressed or miserable. It isn't worth the headspace.

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