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AIBU to expect a modicum of manners from customer facing staff..

(82 Posts)
IchWill Tue 26-Mar-19 18:33:11

Right, tell me if I'm being oversensitive here. I might be, as I'm ovulating! 😅😂

I'm really annoyed with the "customer service" experienced in the Tesco petrol station about 30 minutes ago.

I walked in to buy a drink, after paying for my fuel at the pump. The two women on the till were deep in conversation as I walked up to the desk.

I was the only customer and as I walked to the till, I wasn't looked at, acknowledged, or greeted in any way shape or form and I then proceeded to stand there like a fucking lemon, waiting like I was invisible, while they finished gossiping.

Finally, they finished their conversation and one lady grabbed my drinks, again without acknowledgement, or a hello, scanned them and said "£2.58." (or whatever it was). No "please", she just said the price.

I gave my money and got a cursory "thanks", but no goodbye, they tuen went back to talking.

I think that this level of customer service is awful. I'm not expecting a friggin' red carpet and fanfares, but a hello, a please, maybe a smile and not being kept waiting while they chat away is surely the absolute minimum in polite exchange?

I worked at this Tesco when I was young and I did mystery shopping for a number of years, so know there will probably be an expectation by Tesco on how staff deal with the public.

I'm annoyed that it's annoyed me so much TBF. But I hate bad manners and lack of common courtesy towards others.

Right, I'm off for a cava.

CountArthursgroupie Wed 27-Mar-19 09:03:40

You're not being oversensitive, they were damned rude. Enjoy your cava, and have somecake to go with it!

Buster72 Wed 27-Mar-19 09:16:36

You spent 2.58 in a shop and expect the minimum wage staff to give a's a transaction you aren't the queen, move on

Prequelle Wed 27-Mar-19 09:18:33

I find this happens at our local Tesco petrol station too. I stand there checking my fob watch as I wait for them to finish slagging their co-worker off.

InfiniteSheldon Wed 27-Mar-19 09:18:57

I always apologise for interrupting in those circumstances

boringlyboring Wed 27-Mar-19 09:19:02

It’s not about the price though is it, it’s just common courtesy which seems to be lacking these days.

user1474894224 Wed 27-Mar-19 09:20:36

A simple please and thank you are all that's required. I feel the same in some places. I get even more annoyed when they don't tell you the price.

IRanSoFarAway Wed 27-Mar-19 09:27:03

It's common courtesy to have some manners when dealing with the public, I hate this too. There are plenty of jobs that don't deal with the public. I'm sure Tesco would be interested if you sent them a message....

redwoodmazza Wed 27-Mar-19 09:30:49

Contact Tesco Customer Services - you can do it online. Give exact date and time from receipt.

pigsDOfly Wed 27-Mar-19 09:37:32

It's annoying, but why did you just stand there while they finished their conversation without saying anything?

There are so many rude people about, if you let them all get to you your blood pressure will end up through the roof.

CheekyChappy710 Wed 27-Mar-19 09:39:42

I HATE this!! And I work in retail and I previously worked in a Tesco petrol station. I do and would have just walked up and said hello just these please! That soon shuts them up and they'd have dealt with my transaction. Its irritating isn't it!

araiwa Wed 27-Mar-19 09:42:22

I couldnt give a toss

PinkHeart5914 Wed 27-Mar-19 09:45:43

I don’t think saying well they are on minimum wage excuses the rudeness does it? I mean without customers money they might find themselves without even minimum wage. Just becuase they are on minimum wage doesn’t mean they can opt out of what they are paid to do

It’s basic manners to stop the conversation and do what your paid too, say hello to the customer and scan the goods.

ILoveMaxiBondi Wed 27-Mar-19 09:47:33

YANBU at all!

I worked in retail for years. The customer infront of you gets your full attention.

In your shoes I would probably have let them process it and then said “actually, you know what, I don’t want it anymore, could you do a refund and get me a complaints form please”

IchWill Wed 27-Mar-19 09:48:03

@InfiniteSheldon I love that! Passive aggressive at it's finest. Stealing it! 😅

Willow2017 Wed 27-Mar-19 09:48:26

It doesnt matter if op bought something for 50p or £50 acknowledging her presence, a pleasant 'Hi there' 'thats 50p please' and 'thank you' isnt exactly going above and beyond your job description. Standing talking to a coworker ignoring customers is rude. I work in customer service and nobody at my work would dream of doing that. We are nmw too its a crap place we are treated like crap sometimes but its not the customers fault. Doesnt take any effort to be polite.

If you look on these supermarket job descriptions customer service is very important dont work there if you dont understand that!

I would be tempted to comment on their company page, "Sorry i imterupted your tellers conversation when i purchased petrol and drinks on x date. Maybe they should lock the door so us pesky customers dont disturb them in future? I have better things to do than hang around for 10 minutes waiting to be served without a word spoken to me. I will go elsewhere in future."

Time they had a refresh of thier job description and attitude.

Bluntness100 Wed 27-Mar-19 09:49:22

It is annoying I agree, it's just basic manners,

I had it awhile ago where the dude serving me was so busy chatting and looking out the window he actually forgot to charge me for my fuel. if I hadn't noticed and just put in my card number I'd have been a drive off, I just thought he was an utter twat.

IchWill Wed 27-Mar-19 09:50:01

@PinkHeart5914 Exactly, I've been there, worked in low wage retail as a teen and I still took pride in my job, had good manners and tried my best to be an ambassador for my employer.

Dramatical Wed 27-Mar-19 09:50:54

You spent 2.58 in a shop and expect the minimum wage staff to give a's a transaction you aren't the queen, move on

But rude people are rude people. Minimum wage has sod all to do with it. You are either nice or not. It's such a sad sign of the times that you think people should only be nice to you if they get paid for it.

Dramatical Wed 27-Mar-19 09:51:38

It's annoying, but why did you just stand there while they finished their conversation without saying anything?

Nice. Blame OP hmm

TinDogTavern Wed 27-Mar-19 09:52:26

Contact Tesco Customer Services... give the exact date and time on the receipt
Dear god in heaven don't do this, it's spectacularly petty and spiteful to try and get someone into trouble for mild discourtesy. How nasty.

IchWill Wed 27-Mar-19 09:52:43

@Buster72 Not that it makes any difference, I just filled the tank of my car.

As I mentioned, I don't expect a red carpet, but to not be ignored and to be acknowledged would have been marvellous.

IchWill Wed 27-Mar-19 09:55:01


It's annoying, but why did you just stand there while they finished their conversation without saying anything?

As I was expecting them to stop talking any second now, then I thought, let's see how they ignore me stood in front of them. It was about a minute.

Prequelle Wed 27-Mar-19 10:05:52

and spiteful to try and get someone into trouble for mild discourtesy

It is part of their job to serve customers and have basic manners. They failed to a key part of their job and rudely sat chatting. Reporting someone for being rude whilst not doing their job properly is not spiteful

I would be absolutely bollocked for treating people like this.

KnickerBockerGlooooory Wed 27-Mar-19 10:08:16

TinDog it's not petty and spiteful, it's genuine feedback. Just needs to be factual. Basic courtesy costs nothing. I was a retail manager for years and expected this from my team - it's in the job description!

MrsJayy Wed 27-Mar-19 10:10:40

I loved the Do you think you are the Queen grin getting a bit above yourself expecting actual manners! Yanbu they should be a bit more pleasant to customers

mbosnz Wed 27-Mar-19 10:12:25

Minimum wage can become no wage if they are rude enough to someone that they irritate them enough to give the employer accurate feedback about how their employees treat their paying customers.

Ariela Wed 27-Mar-19 10:18:26

I have had the slagging off a colleague rather than serve me, so was delighted to interrupt with 'Sorry to interrupt, poor girl sounds like she's having a really bad time working here.... but could you please serve me I have the right money'

GabsAlot Wed 27-Mar-19 10:18:44

i cant stand this-theyre not paid to sit and gossip-fine if noone in the shop andn nothing else to do should sto-p a soon as a customer walks in though

minimum wage is irrlevant

outpinked Wed 27-Mar-19 10:25:56

It’s a shit job with shit pay. Most people working in shops would rather be anywhere else. I worked retail in my student days and it was the worst few years of my life. It really opens your eyes to how rude and entitled the general public actually are.

IchWill Wed 27-Mar-19 10:33:04


Sorry you had a hard time. I absolutely LOVED working in retail, I only left as I couldn't make a well-paid career out of it.

MrsJayy Wed 27-Mar-19 10:38:52

My youngest Dd works in retail she enjoys her job why do people think working in a shop is a lesser shitty job ? my eldest worked in a supermarket when she was a student and for a year after they are supposed to be pleasant and chatty to customers and people worki g out in the petrol station have the same training but probably less supervising so maybe think they can be miserable buggers!

downcasteyes Wed 27-Mar-19 10:39:17

Yes, they were rude. And I get why you are pissed off, it can actually feel remarkably lonely/vulnerable standing there waiting for someone's attention. But honestly, if you're going to sweat every bad customer service experience you have, you're going to be miserable and angry a lot. If there is no structural prejudice involved (racism, sexism, homophobia) that might suggest a whole group of people are getting a rough deal, then it's relatively minor - and worth letting slide sometimes, for your own peace of mind.

Unihorn Wed 27-Mar-19 10:40:10

I hate that. I work in hospitality as a manager and I wouldn't want people like that working for me. Customers pay wages and keep businesses open, and employees should bear that in mind when serving.

Brilliantidiot Wed 27-Mar-19 10:40:17

Working with the general public can grind you down, the attitudes, the petty complaints, blaming you personally for things way out of your control....... Some days you go home feeling like no money in the world can justify how you've been treated.
But that doesn't mean you just become rude to everyone. You can call out the rude ones if you really want which is an exercise in futility but you need to face every customer with polite and as prompt as you can service. Regardless of how much you get paid or how arsey the last customer was.
I'll be honest, I find it hard to deal with ignorant customers, ones who are on the phone and shush me as I'm serving them, or in conversation themselves and totally ignore me until they've finished and then act like they're doing me a favour by paying what they owe, the ones who kick off at me because a price has gone up...... List goes on. But the next person in the queue isn't to blame for that.
I don't think you're being U at all, it'd annoy me too.

Limensoda Wed 27-Mar-19 10:46:15

You spent 2.58 in a shop and expect the minimum wage staff to give a's a transaction you aren't the queen, move on

What a disgusting attitude.
Whatever wage you are on, don't get a customer facing job if you are an ignorant, rude git!
It's not the customers fault you are on shit wages!..Save your contempt for the higher management of your employment or the politicians who allow them to pay shit wages.
Do you think someone spending thousands deserve more respect than someone only spending a few pounds?
Get to fuck!!

IchWill Wed 27-Mar-19 10:46:38

@Brilliantidiot Good point, well made. It should work both ways, I hate seeing people on their phone while being served. It's incredibly rude. Occasionally I might receive a call while queuing, if I'm still talking to them when. About to be saved, I either say I will call back, or ask they wait a minute while I get served.

@downcasteyes I've actually got a thick skin and long fuse, but this situation just irritated me beyond belief. Hence wondering if I'm being oversensitive.

@MrsJayy Agree, as I said in my PP, I loved working in retail, really enjoyed dealing with the public, even the rude ones! 😅

GETTINGLIKEMYMOTHER Wed 27-Mar-19 10:48:52

Not U at all, OP.
I used to work on the front line, though not retail, and when people had to be kept waiting (quite often) I'd always say, 'Sorry to keep you waiting,' or similar - I'd never just ignore them.

Recently in a small Boots, another woman and I waited for ages to pay while two staff - probably pharmacists, since they were busy quite close by with prescriptions, just ignored us - and they must have realised that we were there.
Neither of us said anything to the person who finally served us (there was no apology) but we both thought it very rude.
'I'll be with you as soon as I can,' would have cost them nothing and avoided two very disgruntled customers.

MustShowDH Wed 27-Mar-19 10:49:39

Quick call / email to customer service with details from the receipt so they can pinpoint who served you.

Those saying its not fair to get people in trouble, what about the section manager that also has a job to do? They have to manage the customer service levels and having concrete example like this can really help when trying to explain what is and isn't acceptable. What about the other good members of staff that get tarred with the same brush and are sick of it?
Not everyone is cut out for customer service. Some will never be, some can be trained. If people thought more of retail workers and the skills involved standards would go up for everyone.

Having worked for them previously, Tesco do expect a lot from their staff, but pay above minimum wage and have good benefits.

DolorestheNewt Wed 27-Mar-19 10:53:03

I'm sure that there are some rotten experiences working in retail with entitled customers, but just wanting to be served is not entitled. This wears me down too. As a PP said, my default, when I worked in retail many years ago, was that I was polite with every single new customer unless they gave me serious reason not to be.
I wonder if it's bad management? My only experience of retail was an 0800-1800 shop, so the manager was a constant presence for the whole day (and it was in a small town, which could also be very different to, say, London). In a shop with longer opening hours, is there less management encouragement to keep a positive atmosphere with the customers? Or is it just not seen as part of management's responsibility? I'm genuinely curious, not having a go at retail managers! We've got an Iceland and a Co-Op near us on the main road, and in both shops the staff are so friendly it's a pleasure. Someone's getting something seriously right there.

Prequelle Wed 27-Mar-19 10:55:46

^Working with the general public can grind you down, the attitudes, the petty complaints, blaming you personally for things way out of your control....... Some days you go home feeling like no money in the world can justify how you've been treated.
But that doesn't mean you just become rude to everyone. You can call out the rude ones if you really want^
Absolutely agree. I've been punched, spat on, called every name under the sun, been sexually assaulted, been threatened with my own bandage scissors grabbed from my pocket...

But that doesn't mean I'm a rude pig to everyone. And my wage is shit for what we actually do so that's no bloody excuse either is it.

Poshjock Wed 27-Mar-19 10:58:10

Tesco welcome and encourage feedback at my local store. The staff have little cards with their name on that they give out with the link above. It means they are all really nice and helpful to get your positive feedback. It’s a great store to shop in now. I wonder if they get rewards for positive feedback?

I would flag it up tbh. Ultimately will make the place better for everyone.

IchWill Wed 27-Mar-19 11:00:08


I've had the exact same thing happen in Boots too. It's amazing how far a quick acknowledgement will actually go for the customer.

Ninninannanoonoo Wed 27-Mar-19 11:49:55

We have spent hours in a UK supermarket this week (long story!) and the checkout staff are unfailingly cheerful and polite. The person in front of us at the checkout had bought an item of clothing and the cashier asked them if they wanted to keep the hanger. The customer didn't even make eye contact and just barked "no" back at them. I said "no, *thank you*" very loudly. She did have the decency to look a bit sheepish.

OnGoldenPond Wed 27-Mar-19 11:57:38

I went to the prescriptions counter at a branch of Boots one day but there was no one at the counter. However, I could hear someone moving about in the shelving area just out of sight behind the counter so I surmised they would not be able to see me either. No bell or anything to attract attention.

I waited a few minutes. No one came. Getting a bit concerned now as I didn't have a lot of time and really needed this prescription. I called out "hello?", not particularly loud and definitely not aggressively. The reply was "I know you're there, just wait can't you?"

Five minutes later staff member came out of shelving area, face like thunder, proceeded to stomp and harrumph while finding my prescription, glaring all the while.

Was I rude for just gently letting them know I was there or should I just have quietly waited even though I wasn't sure they knew I was waiting? Or perhaps left as they didn't seem to be geared up for serving customers?

IchWill Wed 27-Mar-19 12:02:42

@Ninninannanoonoo Well done to you for calling them out. Almost like adults have to with a child eh?

@OnGoldenPond you weren't rude. They were.

Limensoda Wed 27-Mar-19 12:03:28

I'm pretty sure in an interview for retail assistant, when asked how they would respond to a customer, no one says 'I would carry on chatting to a colleague not look at the customer and just demand payment'
If asked when faced with a rude customer, they won't say 'I will be rude back'

Bunnybaubles Wed 27-Mar-19 12:17:35

My local Tesco has a very bad reputation for bad customer services. Checkout staff very often have their chairs facing each other while deep in conversation and get really arsey if you bring attention that you are waiting to be served!

Happened to my mum a few times, the last time, on her way out after paying, she saw the checkout manager and said something. The reply she got was 'what do you want me to do about it'. Shes never been back.

Happened to my dad once, he filled the conveyor belt with what could only be described as a months worth of shopping, stood for over 5 minutes politely waiting to be served, after asking to be served the lady just glared at him and was aggressively scanning his shopping he called her an ignorant ba*@#$s, and walked out leaving all the shopping behind for them to clear. But he's less polite and less patient than my mum grin

I have also had this numerous times in the same shop so I don't shop there anymore.

Nanny0gg Wed 27-Mar-19 12:23:15

It’s a shit job with shit pay. Most people working in shops would rather be anywhere else. I worked retail in my student days and it was the worst few years of my life. It really opens your eyes to how rude and entitled the general public actually are.


Also worked in retail and other customer facing roles. It's rude to expect a greeting and proper service is it?

Nanny0gg Wed 27-Mar-19 12:27:27

Yet (all anecdotal obviously) my local Tesco staff are pretty much all pleasant, polite and helpful.

As was the young man online I had to speak to a few weeks ago.

Maybe it's management expectations?

IchWill Wed 27-Mar-19 12:33:54

Haha! Your dad sounds like he doesn't suffer fools @Bunnybaubles and surely he put himself out by having to do his shopping again, but he made his point.

He's also more patient that I am. I wouldn't have waited five minutes! 😅

VillageEejit Wed 27-Mar-19 13:00:20

I've only ever done minimum wage jobs and I have never ever treated customers like that. Even if they didn't purchase anything at all.

I would email Tesco customer services. I actively avoid shops where I feel I am made to feel that I am inconveniencing the staff. Tesco would not be happy finding out their staff are putting customers off. Most people can easily change their preferred petrol stations and take their money elsewhere.

Bunnylady53 Wed 27-Mar-19 13:10:43

I work on a checkout where sometimes you are back to back with a colleague - you do chat but as soon as a customer arrives, you focus on them. I love my job 99% of the time. Obviously you do get rude customers but I am always extra nice to them to try to take the wind out of their sails! Sounds like those 2 Tesco’s ladies need to learn some manners!

Tiscold Wed 27-Mar-19 13:21:30

Having a chat is fine but you stop as soon as a customer approaches and serve them to the best of your abilities and be polite when doing so.

Complain OP, they won't get the sack for this one thing don't be daft, they go through a proper process first. At Tesco you get a lets talk, so your manager sits down and speaks to you about an issue and then both sign a sheet. You do it again, another lets talk, again is a written warning, second warning, final warning, then dismisssal

VillageEejit Wed 27-Mar-19 13:25:18

Just a reminder to us all, when you meet a lovely, polite and helpful member of staff, don't forget to email head office about them too. We have two Tesco stores an almost equal distance away from us in opposite directions. We purposely go to the smaller, less well stocked on because there is a cashier who we see every time and she is so nice and helpful. She has a lovely chat with us while ringing up our trolliey, asks us about our kids (who are now all old enough to be in school so no longer come with us) and generally makes us feel welcome. We make sure her bosses know that she is a good un'.

Same went for our local Co-op. One friendly member of staff actually kept me shopping there despite "rude cow cashier" who would go so far as leaning over the counter to place scanned items around the outside of an open bag than to degrade herself by packing for us! Even if you stood there, bag held open, she would leave the plastic bottle of milk teetering on the edge just so she could manage to avoid putting them in the bag.

IchWill Wed 27-Mar-19 13:36:43

@VillageEejit I always write to head office, or tweet a company when I get exceptional service.

I had an excellent advisor helping me through my stressful NatWest mortgage application and after completion I emailed into the mortgage centre singing her praises and she emailed me a few weeks later thanking me, as she's come back to work after some holiday to glowing feedback from her manager. It made her week.

I also had exceptional service from a member of cabin crew on easyJet two weeks ago. I made a note of her name and will email easyJet to tell them how excellent she was.

pigsDOfly Wed 27-Mar-19 14:05:03

Dramatical How on earth was I blaming the OP when I asked why she didn't say anything? I don't believe in standing around waiting.

I was at Boots pharmacy counter the other day, lots of staff working in the back who must have been aware there were customers waiting, but no one serving. Stood there for a bit and then asked the man in front of me if he was being served as it seemed to me we were just being ignored and a queue was building, he said he'd been standing there for about 20 minutes (I suspect that was a slight exaggeration, but still) and no one had come to serve him. I took myself off and found someone who was stacking shelves and she came over straight away to take our money.

Some people, not just in shops, are extremely rude and will ignore you if you don't speak up.

HisBetterHalf Wed 27-Mar-19 17:42:57

and rude members of staff wonder why internet shopping starts to take over....

Ktay Wed 27-Mar-19 18:03:17

I marvel at how some retail assistants are able to get through a whole transaction without uttering a ‘please’ or ‘thank you’ - I’d find it impossible! I know some customers can be dicks but no need to assume the majority of us are.

I actively avoid our local Boots pharmacy these days as they’re very indiscreet - have heard too much about other local residents’ embarrassing ailments to trust them with mine!

Sweetpea55 Wed 27-Mar-19 19:41:52

How bloody ignorant

Brilliantidiot Wed 27-Mar-19 19:44:13

I was at Boots pharmacy counter the other day, lots of staff working in the back who must have been aware there were customers waiting, but no one serving. Stood there for a bit and then asked the man in front of me if he was being served as it seemed to me we were just being ignored and a queue was building, he said he'd been standing there for about 20 minutes (I suspect that was a slight exaggeration, but still) and no one had come to serve him. I took myself off and found someone who was stacking shelves and she came over straight away to take our money.

Yes, it's annoying when that happens, but what customers don't see are the ridiculous policies that some places put in place.
One place I worked would only allow certain members of staff behind the bar, no matter how long your queue was. The restaurant staff literally had to stand there watching as I sunk dismally under a wave of pissed off customers. It was ridiculous, but we'd have both got into trouble for it had they helped. And the answer was 'too many people using the till' - then invest and fucking train them to use it, then everyone is happy. Instead me and the other staff got hassle from customers, because they had to wait. Something similar when I worked in a large retail and magazine/newspaper stockist. Not allowed to stop changing stock over to help clear a queue, and then had to put other stock out instead of serving no matter how busy the shop was.
Frustrating for everyone involved, except of course the ones closeted in hq who've never served a customer in their lives.
Unfortunately the feeling I have from the big companies is that not only do the staff not matter, but customers don't these days either, hq are simply not interested when you raise concerns, and fob off those customers who do complain with vouchers and apologies. And issue missives about customer service expectations.
Where I work now is family owned and we all just jump in and help whatever department needs it, customers see staff pulling together to make sure they get a good experience, staff feel valued and backed up, the whole place is happier.

RomanyQueen1 Wed 27-Mar-19 19:50:27

Shit job, shit wages, tbh I'm well qualified and experienced at a high level of customer service and have done training events for companies.
I wouldn't have done anymore working in a shit paid job like this.
It's not right but standards do tend to go if your job is rubbish and you aren't treated well.

GoofyIsACow Wed 27-Mar-19 19:54:31

I had this is a sainsburys teo checkout workers dicussing one of their ailments... i butted in and gave my opinion about her illness(nothing serious btw!) she cats bum mouthed me like i was being instrusive... it made me smile all afternoon! 😂

WitsEnding Wed 27-Mar-19 19:58:29

I think it's a systemic problem ... I was being served by a cashier at Sainsbury's yesterday who was obviously struggling a little bit, while he was putting my 8 items through he was interrupted twice by other staff giving him extra bits of work. In my mind if a member of staff is serving a customer they should not be interrupted by supervisors chipping in about unrelated matters.

LeesPostersAreInFrames Wed 27-Mar-19 19:59:00

YANBU I've had this twice in my local tesco express recently and it boils my piss. I've worked minimum wage supermarket and other jobs, I'm not on much more now, but you don't carry on conversation with your colleague while there's a customer wanting to be served, and you darn well make eye contact, say hello and mind your manners.

watsmyname Wed 27-Mar-19 20:01:31

@outpinked the only people being rude and entitled were the staff in this staff. Clearly rude and feel entitled to have a job without carrying out the role they are paid to provide.

As far as I'm aware Tesco pay more than minimum wage and many people who work in retail would not describe it as a shit job. Obviously not your career of choice but no need to be so rude about others.

sparklytwinklyfairylights Wed 27-Mar-19 20:03:16

I think the cost of your goods is irrelevant, it doesn't matter if you spent £2 or £2000 they are paid to offer customers a service and that includes basic manners. I'd be pissed off too.

I'd complain via twitter, it always works for me whether I'm complaining or complimenting customer service.

Liverpool52 Wed 27-Mar-19 20:08:33

What really gets me is when you're waiting for the staff to authorise the pump use and you can see them through the window having a good chat blatantly ignoring the chiming from the computer.

IchWill Wed 27-Mar-19 20:24:55

Thanks for the majority of comments saying I'm NBU.

A hello, please, thanks and goodbye is the minimum I'd except from any verbal exchange. An added smile is a bonus.

catsmother Wed 27-Mar-19 20:27:38

Why is 'shit job, shit pay' being put forward as an excuse for rudeness and poor customer service?

There are many other shitty jobs beside retail with shit pay - arguably even shitter in some cases and without the benefits of a useful staff reduction in Tesco or similar.

Guess what ... many of the customers being treated badly will ALSO be on minimum wage. Or on a pathetically small pension. Or struggling on benefits. Whatever ... the stresses of a low income are not unique to a particular group of workers.

RomanyQueen1 Wed 27-Mar-19 20:32:22


Because it's a well known fact that if you pay peanuts you get monkeys. Staff will not represent a company well if they are treated well.

rosinavera Wed 27-Mar-19 20:49:02

I've worked for minimum wage in a shop in the past too - I wouldn't dream of treating customers with such disrespect. I think I would have had to say something along the lines of "is anyone serving please?" and given them a 'death' stare!! :-0

Willow2017 Wed 27-Mar-19 21:55:00

I know plenty people in customer facing roles including myself and none of us are fucking monkeys thank you.
And none of us are rude to customers no matter what shit we get thrown at us by crap mamagers.

You maybe have a snotty attitude to people who serve you in various places but how dare you suggest we are all idiots with no idea of manners and who hate thier jobs.

If you treat service employees tje same way you talk about them then i bet you are one of the rude ignorant customers who we all hate which thankfully are few and far between in my job.

IchWill Thu 28-Mar-19 00:04:48


I agree, I worked for "peanuts" in my retail jobs, but treated my customers with good manners. Like many I had pride in my job and who I worked for. Our Price especially.

Monkeys happen in any job, I've worked with people in £100k jobs who are slackers and give no fucks to their customers / stakeholders.

peasout Thu 28-Mar-19 00:31:58

I usually say ' sorry to interrupt your riveting conversation ' coupled with a glare. That usually does the trick.
The only time i never said anything to a checkout assistant was an older woman, probably around retirement age who used to scowl as she threw stuff down the conveyor belt. I was scared that she might just bounce a tin of beans off my head just for saying hello.
Lodge a complaint OP, they are there to provide a service to the paying customer in a prompt and courteous manner.

Samind Thu 28-Mar-19 00:36:06

I've experienced this too and it is ridiculous. Also if having bother with self scanner, waiting for 2 colleagues to finish talking whilst you stand there holding up the queue!!!!!

StrawberrySquash Thu 28-Mar-19 00:36:48

Count yourself lucky they bothered to tell you the price! Yeah, it's poor. Yes I've worked in retail. If I was talking and a customer approached, I ended the conversation.

AnneElliott Thu 28-Mar-19 08:46:18

I agree it's poor op. I used to work for M&S and while there are definite buggers as customers, basic politeness is surely expected as a minimum!

Our supervisor would have disciplined a staff member for that behaviour.

swingofthings Thu 28-Mar-19 09:19:02

I get this almost more often than not and it is so depressing. Of course I don't expect instant acknowledgmemt and fisnigh a sentence, or a smile and a *I'll be right with you' and continuing for 1 mns or so if it is oblivious the conversation is work related is OK too.

But this attitude that it is obvious theyve seen you coming in and standing there yet purposely ignore you is shocking. I once said after exactly two minutes of standing there ignored, with a smile 'excuse me, are you able to help me' when I thought that maybe, against all likelihood they'd really not seen me, and I got a 'you can wait a few minutes ok, I'm in the middle of setting and you're not the most important person here'. I could have complained but I couldn't be bothered, instead focused on not letting the anger eat me inside and convince myself that to be so rude and aggressive, that person must be very unhappy with her life.

Nanny0gg Thu 28-Mar-19 09:53:42

I've had a transaction interrupted by a supervisor telling the cashier something (not pressing).

I politely pointed out that as she was serving me at the time, their conversation could wait until she'd finished.

Brilliantidiot Thu 28-Mar-19 10:07:59


Wish more people would do that. Also wish they'd pull up other bloody rude customers who cut across the customer being served to ask a question (behind a bar) it's so bloody rude - wait your turn! And when I say 'Just serving this lady/gent, be with you as soon as I can' I get huffed at and 'I just want to ask a question!' well I'm serving a customer and you may be rude enough to talk over them but I'm not! Your question can wait until I'm done!

Sunonthepatio Thu 28-Mar-19 10:51:48

You are right and it is rude. But honestly, it is best to develop an "it's not important and perhaps they've been trained badly" mindset, or longer term these sorts of things build up to make you stressed or miserable. It isn't worth the headspace.

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