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AIBU to expect a modicum of manners from customer facing staff..

(82 Posts)
IchWill Tue 26-Mar-19 18:33:11

Right, tell me if I'm being oversensitive here. I might be, as I'm ovulating! 😅😂

I'm really annoyed with the "customer service" experienced in the Tesco petrol station about 30 minutes ago.

I walked in to buy a drink, after paying for my fuel at the pump. The two women on the till were deep in conversation as I walked up to the desk.

I was the only customer and as I walked to the till, I wasn't looked at, acknowledged, or greeted in any way shape or form and I then proceeded to stand there like a fucking lemon, waiting like I was invisible, while they finished gossiping.

Finally, they finished their conversation and one lady grabbed my drinks, again without acknowledgement, or a hello, scanned them and said "£2.58." (or whatever it was). No "please", she just said the price.

I gave my money and got a cursory "thanks", but no goodbye, they tuen went back to talking.

I think that this level of customer service is awful. I'm not expecting a friggin' red carpet and fanfares, but a hello, a please, maybe a smile and not being kept waiting while they chat away is surely the absolute minimum in polite exchange?

I worked at this Tesco when I was young and I did mystery shopping for a number of years, so know there will probably be an expectation by Tesco on how staff deal with the public.

I'm annoyed that it's annoyed me so much TBF. But I hate bad manners and lack of common courtesy towards others.

Right, I'm off for a cava.

CountArthursgroupie Wed 27-Mar-19 09:03:40

You're not being oversensitive, they were damned rude. Enjoy your cava, and have somecake to go with it!

Buster72 Wed 27-Mar-19 09:16:36

You spent 2.58 in a shop and expect the minimum wage staff to give a's a transaction you aren't the queen, move on

Prequelle Wed 27-Mar-19 09:18:33

I find this happens at our local Tesco petrol station too. I stand there checking my fob watch as I wait for them to finish slagging their co-worker off.

InfiniteSheldon Wed 27-Mar-19 09:18:57

I always apologise for interrupting in those circumstances

boringlyboring Wed 27-Mar-19 09:19:02

It’s not about the price though is it, it’s just common courtesy which seems to be lacking these days.

user1474894224 Wed 27-Mar-19 09:20:36

A simple please and thank you are all that's required. I feel the same in some places. I get even more annoyed when they don't tell you the price.

IRanSoFarAway Wed 27-Mar-19 09:27:03

It's common courtesy to have some manners when dealing with the public, I hate this too. There are plenty of jobs that don't deal with the public. I'm sure Tesco would be interested if you sent them a message....

redwoodmazza Wed 27-Mar-19 09:30:49

Contact Tesco Customer Services - you can do it online. Give exact date and time from receipt.

pigsDOfly Wed 27-Mar-19 09:37:32

It's annoying, but why did you just stand there while they finished their conversation without saying anything?

There are so many rude people about, if you let them all get to you your blood pressure will end up through the roof.

CheekyChappy710 Wed 27-Mar-19 09:39:42

I HATE this!! And I work in retail and I previously worked in a Tesco petrol station. I do and would have just walked up and said hello just these please! That soon shuts them up and they'd have dealt with my transaction. Its irritating isn't it!

araiwa Wed 27-Mar-19 09:42:22

I couldnt give a toss

PinkHeart5914 Wed 27-Mar-19 09:45:43

I don’t think saying well they are on minimum wage excuses the rudeness does it? I mean without customers money they might find themselves without even minimum wage. Just becuase they are on minimum wage doesn’t mean they can opt out of what they are paid to do

It’s basic manners to stop the conversation and do what your paid too, say hello to the customer and scan the goods.

ILoveMaxiBondi Wed 27-Mar-19 09:47:33

YANBU at all!

I worked in retail for years. The customer infront of you gets your full attention.

In your shoes I would probably have let them process it and then said “actually, you know what, I don’t want it anymore, could you do a refund and get me a complaints form please”

IchWill Wed 27-Mar-19 09:48:03

@InfiniteSheldon I love that! Passive aggressive at it's finest. Stealing it! 😅

Willow2017 Wed 27-Mar-19 09:48:26

It doesnt matter if op bought something for 50p or £50 acknowledging her presence, a pleasant 'Hi there' 'thats 50p please' and 'thank you' isnt exactly going above and beyond your job description. Standing talking to a coworker ignoring customers is rude. I work in customer service and nobody at my work would dream of doing that. We are nmw too its a crap place we are treated like crap sometimes but its not the customers fault. Doesnt take any effort to be polite.

If you look on these supermarket job descriptions customer service is very important dont work there if you dont understand that!

I would be tempted to comment on their company page, "Sorry i imterupted your tellers conversation when i purchased petrol and drinks on x date. Maybe they should lock the door so us pesky customers dont disturb them in future? I have better things to do than hang around for 10 minutes waiting to be served without a word spoken to me. I will go elsewhere in future."

Time they had a refresh of thier job description and attitude.

Bluntness100 Wed 27-Mar-19 09:49:22

It is annoying I agree, it's just basic manners,

I had it awhile ago where the dude serving me was so busy chatting and looking out the window he actually forgot to charge me for my fuel. if I hadn't noticed and just put in my card number I'd have been a drive off, I just thought he was an utter twat.

IchWill Wed 27-Mar-19 09:50:01

@PinkHeart5914 Exactly, I've been there, worked in low wage retail as a teen and I still took pride in my job, had good manners and tried my best to be an ambassador for my employer.

Dramatical Wed 27-Mar-19 09:50:54

You spent 2.58 in a shop and expect the minimum wage staff to give a's a transaction you aren't the queen, move on

But rude people are rude people. Minimum wage has sod all to do with it. You are either nice or not. It's such a sad sign of the times that you think people should only be nice to you if they get paid for it.

Dramatical Wed 27-Mar-19 09:51:38

It's annoying, but why did you just stand there while they finished their conversation without saying anything?

Nice. Blame OP hmm

TinDogTavern Wed 27-Mar-19 09:52:26

Contact Tesco Customer Services... give the exact date and time on the receipt
Dear god in heaven don't do this, it's spectacularly petty and spiteful to try and get someone into trouble for mild discourtesy. How nasty.

IchWill Wed 27-Mar-19 09:52:43

@Buster72 Not that it makes any difference, I just filled the tank of my car.

As I mentioned, I don't expect a red carpet, but to not be ignored and to be acknowledged would have been marvellous.

IchWill Wed 27-Mar-19 09:55:01


It's annoying, but why did you just stand there while they finished their conversation without saying anything?

As I was expecting them to stop talking any second now, then I thought, let's see how they ignore me stood in front of them. It was about a minute.

Prequelle Wed 27-Mar-19 10:05:52

and spiteful to try and get someone into trouble for mild discourtesy

It is part of their job to serve customers and have basic manners. They failed to a key part of their job and rudely sat chatting. Reporting someone for being rude whilst not doing their job properly is not spiteful

I would be absolutely bollocked for treating people like this.

KnickerBockerGlooooory Wed 27-Mar-19 10:08:16

TinDog it's not petty and spiteful, it's genuine feedback. Just needs to be factual. Basic courtesy costs nothing. I was a retail manager for years and expected this from my team - it's in the job description!

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