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Holiday cottage changing rules to allow pets

(104 Posts)
notwoof Mon 25-Mar-19 11:58:02

I've got a holiday place booked for August. I always book places that don't allow pets as DH is allergic to dogs.

Email today from holiday lettings place 'good news you cottage now allows pets'!

I don't care how well they clean it if a dog has been in there before us DH will have streaming eyes all week.

So now I don't want to stay there. Rang them and they basically said tough shit, if you cancel you lose all your money.

AIBU they changed the rules therefore they should let me cancel!?

Babysleeeeeeep Mon 25-Mar-19 12:14:44

That’s so frustrating for you! Not unreasonable of you at all I don’t think

Ragwort Mon 25-Mar-19 12:20:00

That’s shocking, is the cottage part of a company, can you try & raise it with someone higher up?

Some time ago we needed a short term rental, I specifically chose somewhere that didn’t allow pets as my DH is allergic to cats. When I went to look round I noticed a cat basket & apparently the previous tenant had been allowed to ‘break the rules’ hmm? Fortunately they agreed to have the carpets professionally cleaned before I moved in but Zi was not happy, no other suitable properties to rent unfortunately.

Lockheart Mon 25-Mar-19 12:21:34

And what would your DH do if someone with an assistance dog had stayed there the week previous to you? There is no such thing as dog-free accommodation as guide dogs are allowed everywhere by law.

It's frustrating for you, but given they've only just changed their rules then to be honest I doubt they'd have any room to book any dog owners in this summer! So the likelihood of this happening is probably pretty slim.

Check the T&Cs of your original booking carefully to see what it says about cancelling. The person on the phone will obviously not want to lose a booking but there might be something in the fine print that will let you cancel.

WeepingWillowWeepingWino Mon 25-Mar-19 12:22:21

But wouldn't that change render any contract you sign null and void? They are changing their Ts&Cs, aren't they?

TildaKauskumholm Mon 25-Mar-19 12:24:13

Unfair. If you really can't cancel I'd leave an appropriate review at least. They should have given you the option to cancel

Bookworm4 Mon 25-Mar-19 12:24:19

Can he not take anti histamines in the week before holiday? If his allergy is streaming eyes surely anti histamines will be sufficient.

RJnomore1 Mon 25-Mar-19 12:27:37

Anti histamines arenot sufficient if you have a severe allergy unfortunately.

I would be raging if this was me as we couldn’t stay as it would kick off dhs well managed asthma. The tough shit attitude is appalling. Not everyone with an allergy just gets sneezy. For some people it can be life threatening.

ChicCroissant Mon 25-Mar-19 12:31:28

No, you can't just take anti histamines hmm

I would also want to cancel under these circumstances.

Bookworm4 Mon 25-Mar-19 12:34:09

OP states streaming eyes which I believe are not life threatening.

JacquesHammer Mon 25-Mar-19 12:34:19

YANBU - I find their attitude pretty poor to be honest.

In the circumstances can they transfer your booking to another more appropriate property?

notwoof Mon 25-Mar-19 12:37:08

I didn't think about assistance dogs, good point- though that'd be less frequent.

The cottage has availability for the two weeks before we go. I think they change to allowing pets to entice more people?

I'll see what DH says about anti histamines. He's on other meds that I'm sure he's not supposed to mix but not sure.

I'm writing to the letting agent again once I've double checked t&c.

HeadsDownThumbsUpEveryone Mon 25-Mar-19 12:37:28

YANBU - I find their attitude pretty poor to be honest.

See this is why I also think YANBU. It wouldn't bother me if the accommodation now allowed pets if they had acted professionally when you called up there would have been no problem. The fact they have said you should basically suck it up is ridiculous!

In this situation they OPs DH might not have a severe allergy but surely people understand that such allergies exist, it could just have easily been life threatening, the company have no idea and their attitude is tough shit hopefully he wont die.

notwoof Mon 25-Mar-19 12:38:37

I'd be happy with a transfer to somewhere else in nearby location tbh. I'm hoping I just spoke to someone who isn't a decision maker!

DarlingNikita Mon 25-Mar-19 12:39:41

But wouldn't that change render any contract you sign null and void? They are changing their Ts&Cs, aren't they?

Yes, surely this?
Kick up a fuss, OP. Bollocks to antihistamines; why should he have to do that?

Godowneasy Mon 25-Mar-19 12:40:33

Could you threaten small claims court right now due to them changing terms and conditions? It might be enough for them to return what you've paid as they probably won't want the hassle.

notwoof Mon 25-Mar-19 12:40:34

DH allergy is such that if an actual dog were present in the room his breathing would be hindered. Somewhere cleaned after a dog has been there a week wouldn't be as severe but still unpleasant for him.

ChariotsofFish Mon 25-Mar-19 12:40:44

This happened to us once, the company called and checked whether we had a problem with it and said they’d wait until after our booking if it was an issue. They should either do that or allow you to cancel. Ridiculous to pretend this might be ‘good news’

Lockheart Mon 25-Mar-19 12:41:17

I find it hard to believe there'd be no mechanism to cancel, unless you booked as a non-refundable advance rate, which I know happens a lot with hotels. Do check the T&Cs!

diddl Mon 25-Mar-19 12:44:47

If it's "good news"-wouldn't that suggest that there's a queue waiting to take Op's place?

Melroses Mon 25-Mar-19 12:46:39

I wouldn't be happy, without dog allergies.

I always book dog-free accommodation after staying somewhere where the weather had got warm mid-stay and a whole load of fleas hatched out. I was walking around in white socks and picking the bastards off my ankles. One of the beds had obviously been used as a dog bed and became unusable. It is hard to be free of them just with cleaning.

IHateUncleJamie Mon 25-Mar-19 12:48:14

Changing the rules and then refusing to let you cancel is rubbish, and I’m a dog owner (although said dog is non-allergy-causing but that’s not the point).

Is it a privately owned cottage or did you book via a company?

FoxSquadKitten Mon 25-Mar-19 12:52:25

Ridiculous to pretend this might be ‘good news’

Good news for us dog owners but totally not ok for OP.
I would definitely kick up a fuss.

rosablue Mon 25-Mar-19 12:54:50

Can you check with Trading Standards what the situation is?

Alternatively, if you have legal cover with your home insurance/bank account/work/trade union etc - might be worth checking with them too...

Tinkobell Mon 25-Mar-19 12:56:32

I run a cottage on the Isle of Wight. Most of the island is very dog friendly and so generally most cottages allow a dog. However, what happened here is totally unreasonable to you! Most bookings for the year are secured between Dec and Feb. The owner ought to have introduced this change at the end of the last season once most of their bookings are in the system. If your booking was via an agent, then I'm sure the T&C's that you agreed to have been broken here. They should either offer you a complete refund or an alternative cottage that is a non pet cottage. Threaten to escalate. I agree go small claims if you need to but hopefully they will see sense!

chillpizza Mon 25-Mar-19 12:56:52

I always book pet free even as a pet owner. I don’t want to be staying in a place that smells of pets and has pet hair. It’s why when we visit haven type places we never book the cheap accommodation as it’s always had pets in.

NewAccount270219 Mon 25-Mar-19 12:57:03

Another one who thinks it's reasonable of them to change the rules but completely unreasonable of them to handle this in the way they have - they should either allow you to cancel or offer alternative accommodation. If you booked it for a specific reason and that's not there now then it's unreasonable to insist you pay anyway.

You are quite lucky they told you, though (even under the guise of good news) - they could easily not have.

Tinkobell Mon 25-Mar-19 12:58:05

If you paid credit card....even just the deposit the whole stay will Ben protected under the section 75 consumer act.

Mintychoc1 Mon 25-Mar-19 13:02:18

This isn't something small like changing the colour of the walls. Allergies are a medical condition and can be very serious. Hence the need to look for pet-free houses if you're allergic to animals. If you were disabled and used a wheelchair, would it be OK for them to say "good news, we've removed that unsightly wheelchair ramp that was by the front door"?
They should refund you fully, or the company should arrange a different property for you.

Tinkobell Mon 25-Mar-19 13:02:35

@chillpizza ...we have 2 lounges - one is pet friendly with leather sofas and the other is non pets. Of course you can't police what people do once they're through the door, but most agents charge an extra fee of £25 for a dog...we do and the money is spent on the cleaners time.

Lockheart Mon 25-Mar-19 13:07:35

@Mintychoc1 guide dog owners would probably love that the property is now pet-friendly, given how often they're (illegally) turned away.

To the best of my knowledge, allergy sufferers are not protected under law. Those with assistance dogs are, just like wheelchair users.

kingfisherblue33 Mon 25-Mar-19 13:09:26

God, Bookworm, how unsympathetic are you?! Why should OP's h have to take antihistamines for a week??

OP, YANBU at all. They should allow you to cancel or find you an alternative cottage. That wold be good customer service.

countrybump Mon 25-Mar-19 13:10:47

I'm not sure you can rely on a place not allowing pets as being pet free.

A relative has a holiday home that they rent out. When we use it (and when they use it) we take the dog. But it is listed as no pets allowed on the rental site. Because, they don't want dogs on the furniture or upstairs. Our dogs don't do that, but if you rent it out as accepting pets, you can't enforce where they are and aren't allowed in the property.

The house is always thoroughly cleaned after every visit, but someone with a severe allergy would probably know there had been a dog there.

If the allergy is that severe I think you need to enquire about whether the rental is totally pet free before you book. And like a PP says, assistance dogs will be allowed even if it states pet free.

All that aside though, I don't think it's fair for them to change their policy and not allow you to cancel and find somewhere else.

Elphame Mon 25-Mar-19 13:14:00

As the owner of a holiday cottage that welcomes dogs I would expect you to be allowed to cancel without penalty as it is a fundamental change.

Emphasise that your DH is highly allergic to dogs and the reason you booked was that it was a dog free cottage.

HeadsDownThumbsUpEveryone Mon 25-Mar-19 13:14:54

When we use it (and when they use it) we take the dog. But it is listed as no pets allowed on the rental site.

shock I cannot believe anyone would be so brazen, what happens if someone had booked it because a member of their family had sever allergies. Making the odd exception for guide dogs is one thing as they are protected by law. To knowingly go to a cottage that is supposed to be pet free and take your pets just because family own it is just mind boggling.

thedisorganisedmum Mon 25-Mar-19 13:17:37

take antihistamines
are you people for real?
If someone is allergic to pet, it means they can't breathe.

Fair enough to give plenty of warning about the change of rules, but then of course they should allow you to cancel, or at least offer an alternative.

If an assistance dog uses a pet-free rental, the next renters should be warned, people are not less allergic because it's working dog. hmm

I have 2 dogs at home, so I don't hate them!

thedisorganisedmum Mon 25-Mar-19 13:19:25

but someone with a severe allergy would probably know there had been a dog there.

That is the first time I would suggest for them to sue the owner if they suffer from any bad reaction because of the dogs!

You sound like these idiots eating peanuts in a place despite being told that another passenger is severely allergic to them.

Hazlenutpie Mon 25-Mar-19 13:19:43

I think this is a change to their terms and conditions, therefore you should be due a full refund. You should definitely stick to your guns over this. Did you pay with a card? If so the card provider should be able to help you get a refund. If not I would take them through the small claims court.

We booked accommodation in Cornwall. They failed to tell us all their terms and conditions i.e. the pool was open to the public and we would have to pay for the use of it, just like everyone else. I queried this with the owner who told me that, of course I would have to pay, what did I expect? Would you expect to eat in a restaurant for nothing?

Anyway, we paid by card and the card provider agreed that we had been misled. They secured a full refund of the full price we'd paid.

NewAccount270219 Mon 25-Mar-19 13:20:32

If someone is allergic to pet, it means they can't breathe.

Well, it doesn't always. Lots of people's symptoms are more like hayfever - unpleasant but not life threatening, and they can be controlled with antihistamine. BUT you shouldn't have to put up with that on your holiday ,or take antihistamines (which do have side effects) when you've gone out of your way to avoid it, so it's irrelevant.

NewAccount270219 Mon 25-Mar-19 13:21:56

I'm not as sure as other posters, though, that 'we do not allow guests to bring pets' is always, or is intended to be, a cast-iron guarantee that there have never been pets in the property.

SapatSea Mon 25-Mar-19 13:26:02

Contact trading standards. The owners have changed their terms and conditions so you should be refunded. If they are with an umbrella agency(e.g. cottages4u) contact them too. It sucks.

We often used to arrive at "pet free" places to find hair everywhere and be given excuses such as it was "only 2 small, friendly dogs that had stayed". It doesn't matter if you're head and eyes swell to the size of a balloon and your throat closes up and tyou have to go to A&E and the holiday is ruined. I know people love their pets and don't understand about allergies but it is a serious issue. I always double check near the time and make sure when booking that I have a get out if an animal has been there. Dander (which often triggers the allergy) and particles linger for six months after a pet has been active in a room.

Everywhere (hotels, pubs, coffee shops etc) seem to be so much more "pet friendly" theses days which must be lovely for a pet owner, but it makes life really hard for some of us.

Roscommonet Mon 25-Mar-19 13:27:14

“Just take anti-histamines”? How ignorant!!!

My son would need to supplement the anti histamines with oral steroids and inhalers just to breathe! And my husband would be unable to see properly, not to mention the misery of generally feeling shit when your body reacts to something!

Hazlenutpie Mon 25-Mar-19 13:30:50

I would send them a recorded letter stating that as they have changed their terms and conditions, subsequent to your booking, you require a full refund.

Say you are quite happy to take them to court if they refuse.

greenelephantscarf Mon 25-Mar-19 13:31:24

Can he not take anti histamines in the week before holiday? If his allergy is streaming eyes surely anti histamines will be sufficient.

antihistamines don't work for allergic asthma as op describes her dh's allergy symptoms.

op yanbu
write to the landlord that due to change in t&c you are cancelling and that you expect the deposit back in full by (reasonable time)

Coronapop Mon 25-Mar-19 13:31:42

I think that if you have a copy of the T&Cs as at the time of booking stating no pets then you have a strong case, especially if you could get medical evidence if necessary. IME perseverance in this sort of situation helps, being firm and assertive and going to the highest level if necessary.
For future reference when booking I would make a point of stating in the special requests box or equivalent that pet free is critical to your booking.

JessieMcJessie Mon 25-Mar-19 13:48:37

I’m pretty sure that you should be legally able to cancel under either contract law or the Consumer Rights Act or a combo of the two. Problem is you might have to threaten legal action to enforce that though. Their attitude is shocking.

(Fellow dog allergy sufferer here, would be a problem for me too).

poobumwee Mon 25-Mar-19 13:52:01

YANBU they are
You booked on the understanding that pets are not available, due to an allergy.
they have now changed their terms and conditions. they should allow a full refund, if they don;t have an alternative cottage available. Speak to CAB too-they may be able to suggest some key phrases to add gravitas to your request

Epanoui Mon 25-Mar-19 14:01:50

@notwoof, has your DH tried fexofenadine? It is MUCH more effective than OTC antihistamines, non-drowsy and you can be on it long-term. Honestly, it has changed my life. I never realised how much time I spend checking for potential allergens until I didn't have to.

Epanoui Mon 25-Mar-19 14:02:14

You need to visit the GP for fexofenadine, btw, it is prescription only.

Epanoui Mon 25-Mar-19 14:04:18

Also, I meant to say that I have a reaction like your DH has to dogs, but to horses. I can't be in a room with someone who has touched a horse and not had a thorough wash without fexofenadine. With it, I simply don't get any reaction at all.

Omzlas Mon 25-Mar-19 14:06:28

You booked based on their T&Cs at the time, not the new ones. Ask them to have the accommodation professionally cleaned or a full refund. If they refuse, advise you'll see them in court and take them to small claims court.

DarlingNikita Mon 25-Mar-19 14:07:40

countrybump, your relatives' management of their cottage is very irresponsible.

Never mind 'someone with a severe allergy would probably know there had been a dog there.'; it could cause them serious medical problems.

CherryValance Mon 25-Mar-19 14:13:21

Yes my 14 year old son has fexofenadine for severe hay fever, it's the only one that's helped.

I definitely think you're entitled to a refund or alternative accomodation OP. I don't mind dogs, but wouldn't want to stay somewhere pet friendly because of the potential flea issue.

WeepingWillowWeepingWino Mon 25-Mar-19 14:14:57

can a 9 year old take fexofenadine? DD has been struggling for over a month already, and the plane tress haven't even dumped their payload yet.

(apologies for hijack, OP)

JinglingHellsBells Mon 25-Mar-19 14:16:51

I'd assume as it's still 5 months till August that you have not paid upfront in full yet?

Most cottages want a deposit and the rest 6 weeks before arrival.

I'd refuse to pay the balance and if they refuse to refund your deposit or whatever you have paid, you tell them you are going to the small claims court and that ought to shut them up- oh, and say you will take to social media- Twitter, FBook, Radio 4 You and Yours prog, everything- to name and shame.

kingfisherblue33 Mon 25-Mar-19 14:17:31

The house is always thoroughly cleaned after every visit, but someone with a severe allergy would probably know there had been a dog there.

Yes, perhaps by having a fatal asthma attack.

Countrybump, how selfish and stupid are you??

Yogagirl123 Mon 25-Mar-19 14:22:57

YANBU at all.

I hope you get it sorted out and manage to book a suitable pet free cottage. How annoying.

Can’t believe so many posters think your DH should just suck it up and take meds, if that was an option you would not have booked a pet free cottage in the first place.

It’s such a major change in the description, I can’t see how the company/cottage owner can hold you to the booking.

Good luck.

Epanoui Mon 25-Mar-19 14:24:41


I don't know. It is worth asking! Maybe he could take a half dose or something. Honestly, it is like MAGIC.

AcrossthePond55 Mon 25-Mar-19 14:26:41

If you are unable to resolve this any other way.....

First off, I'm in the US but I assume the following is available in the UK.

I have severe hay fever & cat allergy with asthma. Antihistamines really don't touch the allergy. But what does work is Flonase (Fluticasone). It is not an antihistamine, it is a mast cell blocker. It stops the allergen from reaching the cells that trigger the allergic response. AntiHs just treat the symptoms but don't stop the allergen from getting to the mast cells. You have to start using it at least two weeks ahead of exposure and you must be absolutely faithful to the dosing schedule. It's been a real life-changer. A dear friend has a very long haired cat and it used to be that I couldn't be in her house for more than half hour before I began sneezing and wheezing. Now, I've been able to stay with her for 10 days with no problem.

For the asthma, Advair (fluticasone & salmeterol) works wonders. It has literally changed my life.

UserFriendly14 Mon 25-Mar-19 14:27:29

I work for a holiday cottage company (possibly the one it sounds like you’ve booked with- sounds like something they’d do blush )

You should be able to change to another cottage of your choice, though you would be expected to find any difference. You will also be able to cancel free of charge, as the change is not suitable to your party.

randomsabreuse Mon 25-Mar-19 14:29:43

The problem with saying that someone with a severe allergy will react is you can't guarantee no dog hair in a non pet friendly cottage. We recently stayed in one. We have a dog and our clothes, coats etc have dog hairs on them. We might also visit friends with dogs and bring hairs back to a cottage.

WeepingWillowWeepingWino Mon 25-Mar-19 14:31:57

thanks, Epanoui - listening to her struggling to breathe at bedtime is heartbreaking.

3out Mon 25-Mar-19 14:34:57

Countrybump isn’t being ignorant, but merely highlighting the fact that just because a property is advertised as not being pet friendly it doesn’t mean that no pet has ever set foot in the building.
If it was my property then I’d give you a full refund.

Celeriacacaca Mon 25-Mar-19 14:56:43

We rent out a property and it is properly pet free due to allergies in our family. As others have said, you should be offered a refund or an alternative as allergies can ruin a holiday.

I've seen too many places in the same location as ours where people have said they're bringing a small and well behaved dog which they then allow to sleep in the bedding and/or sofas. Even deep cleaning will never get rid of traces of animal hair or dander. I think it's gross and very unfair to do this but people unfortunately often have a very casual attitude to other people's property.

Sparklfairy Mon 25-Mar-19 14:59:19

Surely they've changed the contract and you're entitled to cancel I.e. you agreed to no pets, and so did they. If you brought a pet they'd have recourse, so why don't you?

Kennehora Mon 25-Mar-19 15:08:02

Message withdrawn at poster's request.

Kennehora Mon 25-Mar-19 15:16:31

Message withdrawn at poster's request.

tenbob Mon 25-Mar-19 15:23:28

Are people really saying that they think ‘pets not allowed’ is the same as ‘guaranteed to be free of pet hair’ when they book a hotel or cottage..?

Kennehora Mon 25-Mar-19 15:24:53

Message withdrawn at poster's request.

Kennehora Mon 25-Mar-19 15:25:30

Message withdrawn at poster's request.

WeepingWillowWeepingWino Mon 25-Mar-19 15:25:45

I certainly think that - why wouldn't I?

thedisorganisedmum Mon 25-Mar-19 15:42:27

Are people really saying that they think ‘pets not allowed’ is the same as ‘guaranteed to be free of pet hair’ when they book a hotel or cottage..?

how do YOU translate a "no smoking allowed" room?

LiquoriceLane Mon 25-Mar-19 15:45:47

I don't think that it's ok to take pets to a holiday cottage that doesn't allow them but service dogs are exempted by law so I can see why companies may be reluctant to guarantee that a cottage is pet free as a service dog may have stayed there with its owner(s).

randomsabreuse Mon 25-Mar-19 15:54:20

The other reason to avoid guaranteeing pet free is a lot of people do "animal" type things on holiday - e.g. pony trek, llama walk, farm park or whatever, or will meet up with people with dogs. The people's car boot might well be full of dog hair, and it doesn't completely wash out if they have pets at home. Nowhere would be guaranteed per hair free because you can't control where people have been. A cottage set up for a good clean after a pet might be better than somewhere pet hair should not be expected...

thedisorganisedmum Mon 25-Mar-19 15:54:44

as a service dog may have stayed there with its owner(s).

which is fair enough, but the next renters must be able to cancel the transaction if that happens. Anyone with severe allergy normally checks beforehand, but shouldn't be liable if a pet has been there.

When the property suddenly changes advertising to welcome pets, it's ridiculous not to offer alternatives and a refund if they are not suitable.

3out Mon 25-Mar-19 16:09:46

But the owner might not even know that a service dog was going to be in attendance, and how long after it’s visit are you going to inform subsequent customers?
Being able to sub categorise ‘no pets allowed’ is not the same as the guarantee on food labels regarding allergens.
When I pick ‘no pets’ I’m thinking ‘this place won’t stink or be full of animal hair’, I’m not taking it as a guarantee though regarding my health and how i’ll react once I’m there. But I’m just as likely to start wheezing if the cleaner has used pledge, or if the property has wool carpets, or if the pillows aren’t synthetic etc so the pet thing isn’t my only concern. Basically, I’ll Medicare myself before arriving and will continue until I’m home again.
But, regarding the original post, I don’t think it’s unreasonable for the OP to get a full refund (especially considering there may not be anywhere else suitable which is vacant depending when the booking is)

NewAccount270219 Mon 25-Mar-19 16:40:57

And for that matter why do you think the rental companies allow you to search specifically for pet free properties only?

I've always assumed that those searches are primarily so people who want to bring pets can look only at those properties. Airbnb, for instance, seems to allow you to look only at pets allowed properties but it doesn't have a button to only let you look at pets not allowed. I think there are probably lots of owners who (like the pp getting slated upthread) allow some people/people they know to bring what they know to be well-behaved animals but have a blanket 'no pets' rule so they don't have to let in all pets.

Kennehora Mon 25-Mar-19 16:41:48

Message withdrawn at poster's request.

Kennehora Mon 25-Mar-19 16:43:16

Message withdrawn at poster's request.

Kennehora Mon 25-Mar-19 16:46:06

Message withdrawn at poster's request.

user1457017537 Mon 25-Mar-19 16:49:58

Call their bluff Op they have changed their terms and conditions. They cannot make you pay in full just cancel. I have severe allergies to dogs etc., and your DH will have a very unpleasant time and certainly not a great holiday. The posters saying take antihistermines obviously do not realise that they just take the edge of allergies and don’t stop them. I would not take a holiday cottage that accepted pets.

NewAccount270219 Mon 25-Mar-19 16:51:21

Sorry, it's the first one I looked at and the one I'm most familiar with (and the biggest!). I still don't think it can be taken for granted that a cottage that doesn't accept guests' pets is entirely pet hair free. As a pp said, we don't take our cats on holiday with us but we do inevitably take plenty of cat fur...

NewAccount270219 Mon 25-Mar-19 16:53:11

I mean, those websites also let you select features like 'pub within one mile' or 'romantic' and I think you'd struggle to hold them legally responsible if the pub is closed or its not sufficiently romantic. Similarly I think 'pet free' is a policy, not a guarantee for allergy sufferers.

Lizzie48 Mon 25-Mar-19 16:56:18

My DH is asthmatic and allergic to dogs, too. It would really annoy us if we were told of such a change. DH has other allergies as well and we've had a few holidays where he's had streaming eyes and had to use anti histamines all week.

user1457017537 Mon 25-Mar-19 16:59:18

Fexifenadine doesn’t work for me. Nor do steroid nasal sprays.

LiquoriceLane Mon 25-Mar-19 17:01:59

I can't speak for all service dog owners but I don't know that my friend who has an assistance dog would specifically search for pets allowed because her dog is entitled to go anywhere and isn't just a pet and it's difficult enough for her to find a wheelchair accessible cottage(We have been discussing going away together) without further restricting her search.

I agree that the OP should receive a refund or alternative accommodation.

HoozThatGirl Mon 25-Mar-19 17:11:57

Allergies or not I would never knowingly book somewhere that welcomes dogs and I would be furious in your position OP

Akrotiri1 Mon 25-Mar-19 17:15:29

The cancellation issue makes no sense to me at all - we have just had to cancel a cottage booked for June, and bar losing the £25 deposit, have not had an issue.

I would be checking the t&c's re refunds, and definitely take it higher. Ask for the details of the MD and write to them? Or ask a travel and tourism ombidsmun to step in for you (ABTA?).

Good luck but you are definitely nbu.

sophiasnail Mon 25-Mar-19 17:30:02

"Pets not allowed" means guests can't bring their pets, not "No pets have ever been here". Last year we stayed in a B&B where they didn't allow pets, because the owners own dog didn't like other dogs! The hotel we are staying in with our dog this summer has 4 dog friendly rooms and 20 odd that aren't. Surely anyone with a serious allergy would contact an establishment to check out the situation first to make sure.

notwoof Mon 25-Mar-19 17:35:37

Ok so after being on hold for ages again I've been waiting for 'a manager' to call me back.

They closed at 5 so I guess it's not happening today.

Second person who promised the call back was much more helpful.

We once stayed in a holiday let that we'd been led to believe was no pets- but that didn't include the owner's dog and they stayed there quite a lot.
It was really and dog smell- like wet dog- and we only lasted 1 night as DH was wheezing like crazy. Luckily we were only on a short (pre-kids) trip.

Kennehora Mon 25-Mar-19 17:37:18

Message withdrawn at poster's request.

notwoof Mon 25-Mar-19 17:37:50

Oh and I laid in full a couple of weeks ago as I like these things out of the way as am too organised.
Checked t&c and it says I only lose deposit if I cancel with x weeks to go so their attitude isn't great.

notwoof Mon 25-Mar-19 17:38:08


LiquoriceLane Mon 25-Mar-19 17:47:25

I've worked in care with plenty of people who use wheelchairs but my friend and a neighbour are the only two I've known who have mobility assistance dogs so I can't comment on anyone else. And I have no idea what my neighbour would do.

Out of curiosity do you consider it to be inconsiderate for people with service/assistance dogs to go to cafes/restaurants where dogs aren't allowed and people with allergies may be. That's a genuine question. I'm just wondering where you draw the line

LiquoriceLane Mon 25-Mar-19 17:51:10

How many weeks before the holiday does it state that you can cancel and only lose the deposit?

JessieMcJessie Mon 25-Mar-19 17:58:49

Speaking for myself here - annoying but non life threatening dog allergy- I think that dogs (service or otherwise) coming into shops/restaurants is different to in a holiday cottage because shops and eating places don’t tend to have carpets, soft furnishings, bedding etc, all the places that dog dander can get trapped and/or near which you might be lingering (particularly things like face against a cushion, arm on an arm rest etc) in a holiday cottage. They would usually also have better ventilation.
And re service dogs I’d never blame the premises owner for allowing one to be there- it’s 100% the law and for good reason. However I might have to move away from the dog, or possibly leave. That would be my problem, and just a bad luck coincidence, not the fault of the dog user or shop owner.

Lockheart Mon 25-Mar-19 18:00:20

@Kennehora you can't be serious. What next, blind people not allowed to go to posh restaurants or cinemas or nice clothes shops or any other place regular dogs aren't allowed because it's "not considerate"?

If you agree that's unacceptable, then I hope you'd agree that expecting service dog users to regulate where they holiday is also unacceptable.

@notwoof I'm glad you're getting it sorted - it sounds like you might lose the deposit but at least you should get most(?) of your money back. Hopefully with this length of time to go til August the manager who calls you back will also be able to refund the deposit as goodwill.

Kennehora Mon 25-Mar-19 18:02:45

Message withdrawn at poster's request.

randomsabreuse Mon 25-Mar-19 18:03:20

@kennehora not necessarily- depends on what we're doing on the holiday whether or not dog will come or will stay at home with friends tbh. Toddler type holiday going to amusement parks, or activities such as riding - dog will be happier at home. Pre kids climbing or scrambling or skiing, again not dog friendly, so dog friendly accommodation not required! Cars/possessions/clothes have a decent amount of hair on them though.

Also, you can always just leave the dog in the car when you're in the accommodation- done that with hotels in the past if arriving after dark and leaving before it gets too hot (plus not too cold of course...)

chillpizza Mon 25-Mar-19 18:05:11

Big difference between a a dog ina cafe or restaurant to taking one to a home to live for a week just because you can. Someone out for a meal can easily leave and forgo their one meal, arriving at a house that you’ve paid for, for a week and having to leave because on an entitlement meaning the previous doesn’t even bother looking for pet friendly is selfish.

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