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To think we shouldn't have to pay for this?

(64 Posts)
AnemoneAnenome Fri 22-Mar-19 23:24:47

Erm, offer them a bucket? confused

radishingravish Fri 22-Mar-19 23:24:36

They said they can't take it back as they can't measure how much they are taking.

Can they take it all back and then measure 500 back again?

Fazackerley Fri 22-Mar-19 23:24:33

No, they have a record of the order and have confirmed we only ordered 500l

Fazackerley Fri 22-Mar-19 23:23:46

They said they can't take it back as they can't measure how much they are taking.

Aquamarine1029 Fri 22-Mar-19 23:23:00

Unfortunately you ordered by phone. Did they send an email/mail you a confirmation or a receipt? If not, it's your word against theirs.

Fazackerley Fri 22-Mar-19 23:22:44

I said I'd pay in 4 months which is when I'd normally expect to buy more oil. They've said they'll have to charge interest!! AIBU to think they are cfs?

Rottencooking Fri 22-Mar-19 23:21:13

Of course yanbu. It's not what you ordered. What the hell 😂

AnalUnicorn Fri 22-Mar-19 23:20:49

@Singlenotsingle has it correct. Give them a reasonable opportunity to collect their over-delivery. If they choose not to, then it’s not your liability.

FuriousCheekyFucker Fri 22-Mar-19 23:20:32

I'd call them and say you budget for 500 litres and it'll take 3 months or so for you to pay the rest? Perhaps offer to pay off 100 litres a month?

Their mistake but you've got the oil which you will eventually use. Is it worth the strife? Offer to pay, but on your terms.

NuffSaidSam Fri 22-Mar-19 23:20:27


It's not your fault they made a mistake and can't take it back.

If you were feeling generous and would have had that extra at some point anyway i.e. you're going to use it, you could offer to pay something. Particularly if they're a local company and are normally good/you'll need to work with them in the future.

Singlenotsingle Fri 22-Mar-19 23:18:36

Tell them you didn't order 900 litres. That wasn't in the contract, so they can come and collect their extra 400 litres. (If you don't allow them to collect it, you have, by performance, accepted it).

Fazackerley Fri 22-Mar-19 23:17:17

Apparently not!

AnemoneAnenome Fri 22-Mar-19 23:16:14

Can't blame them for trying I guess!

Can they come and pump it back out again?

Fazackerley Fri 22-Mar-19 23:13:26

We ordered 500 litres of oil to be delivered. Paid over the phone. The company delivered 900 litres by mistake. They are chasing us for payment for the extra 400 that we didn't order. They are a local company that we know well.

AIBU to refuse to pay, at least for now??

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