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To think we shouldn't have to pay for this?

(64 Posts)
Fazackerley Fri 22-Mar-19 23:13:26

We ordered 500 litres of oil to be delivered. Paid over the phone. The company delivered 900 litres by mistake. They are chasing us for payment for the extra 400 that we didn't order. They are a local company that we know well.

AIBU to refuse to pay, at least for now??

Itwouldtakemuchmorethanthis Sat 23-Mar-19 00:27:22

Charge them rent, for storing the oil till next time?

I have to say I’d be wary of truly pissing off the oil people.shock. They are forever saving me from freezing my butt off.

cstaff Sat 23-Mar-19 00:18:00

They are lucky that you are offering to pay at all. After that reaction I would be telling them to fuck right off and move your business elsewhere, tell them that you are doing this and see how they react then. Cheeky fuckers.

thenightsky Sat 23-Mar-19 00:13:48

What does it say on the paper slip that prints out of the tanker? If it says 500 then there's no proof they delivered more.

myhamsteratefreddiestarr Sat 23-Mar-19 00:10:18

As it’s their mistake, they should allow you to pay it in a few months, with no interest charged.

Do you have legal cover on your house insurance, you might be able to get some advice? Or ask CAB?

MorningsEleven Sat 23-Mar-19 00:02:47

They can be such arseholes and they really hold folk to ransom. We stopped paying an account when we realised that the company we were using only filled our tank when the price was high and filled it often enough that we always owed money. We crippled ourselves paying it up then ditched them. There's not enough regulation.

MadeForThis Sat 23-Mar-19 00:01:06

They made a mistake. You offered two solutions. They were rude and unreasonable.

Block their number and keep the oil.

Tinkobell Fri 22-Mar-19 23:57:15

They've no right to demand interest in this situation, that's ridiculous. They should apologise to you and agree to bill you in the future at a mutually agreed date.

Tinkobell Fri 22-Mar-19 23:55:19

Their mistake. Say your budget doesn't allow you to pay them the additional amount now - end of. But estimate your rate of use and make an agreement to pay for the extra 400l at the appropriate point that you would have reordered. That would seem fair.

BackforGood Fri 22-Mar-19 23:54:23

Agree with those aying that your response, to some extent depends on how many other places you realistically can get your oil delivered from.

I would say to them that you will pay for the rest, when you would normally have ordered your next lot.
If they wish to charge you interest then you can say you will deduct it from what you are charging them to store their oil for them

the fact they have acknowledged it is their mistake, and that you are happy to buy it off them in 3 months time, means they haven't got a leg to stand on.

Ariela Fri 22-Mar-19 23:51:31

In the same vein we only order when it is really hot weather and the oil price super low (we don't use a lot, small house) but can take up to 2500l. We always order the exact amount we need (DH measures it) and I find it very annoying that they only deliver , say, 1800l not 2300l or whatever we ordered at the super low price and that results in our tank only being 3/4 full, and often doesn't stretch to the next cheap period, they did this last time and I really don't want to buy again before May/June on price.

UnspiritualHome Fri 22-Mar-19 23:51:21

If they try to charge interest, tell them you'll be charging them for storage.

However, to an extent your response will need to depend on whether alternative suppliers are easily available. You don't want to piss them off if all the alternatives would be more expensive, for instance.

WaxOnFeckOff Fri 22-Mar-19 23:51:18

You give them 4 options:

They come take it back,
They give you the extra for free.
You pay for it when you'd normally be getting a new order.
They take you to court.

Justaboy Fri 22-Mar-19 23:49:30

If it were me i'd be telling them in No uncertian terms that they can come and collect their Oil but I'd be charging a storage fee for it!.

Tell them that and if they still are acting Pilliocks then they can come and collect ALL their Oil and you'll get your Oil elesewhere.

It's their cock up they can sort it at their expense.

Its a very competive market Oil.

Ariela Fri 22-Mar-19 23:47:14

I'd take advice from Trading Standards, then ring them back (or better, email them), to say what TS tell you. I imagine they will say to give them the option to collect or to pay when you would have expected to order more, but no interest.

Mummymummums Fri 22-Mar-19 23:41:41

Yes CFs. They're lucky you're agreeing to pay so to threaten interest is very poor. As you say, it's their cock up and not within your current budget.

Treaclesweet Fri 22-Mar-19 23:40:58

Is there someone else you can order from next time? If so I would tell them you're not paying, especially with the rudeness!
They can't have a leg to stand on legally surely? I'd keep a paper trail now though JIC.

Rottencooking Fri 22-Mar-19 23:38:14

They're utter pisstakers. Not your problem they gave you too much and not your problem they're unwilling to try and retrieve it.

NunoGoncalves Fri 22-Mar-19 23:36:17

Is there another supplier you can use next time? Sounds like a genuine mistake but they're being CFs about it to threaten to charge interest. If possible, I'd respond that I'm willing to pay now but will not be using their services ever again.

Pinkyyy Fri 22-Mar-19 23:32:56

Keep proof (email or letter) that you've given them the option to retrieve it and have no further direct contact with them.

Fazackerley Fri 22-Mar-19 23:29:38

I am really cross, particularly as they just chased payment as though it was nothing, no apology

Pinkyyy Fri 22-Mar-19 23:28:14

Not your fault they can't rectify a a problem they created. They cannot legally force you to pay for it and you have no moral obligation to either. Them mentioning charging you interest on their mistake is just plain cheeky.

Fazackerley Fri 22-Mar-19 23:28:09

I said tbh if you weren't a company I know well it could be a scam!

radishingravish Fri 22-Mar-19 23:27:07

No, they have a record of the order and have confirmed we only ordered 500l

In that case definitely don't pay for the extra. Tell them they made the mistake and they have to find a solution and you paying for their mistake is definitely not a solution.

NigellaAwesome Fri 22-Mar-19 23:26:49

I'm pretty sure that they can't charge you interest for this. It sounds reasonable to say you would pay the excess in a few months.

Fazackerley Fri 22-Mar-19 23:26:04

It's so frustrating! I don't see why I should just blithely fork out 300 because they fucked up!

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