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to suspect they've reduced our internet speed?

(6 Posts)
JammyGem Wed 13-Mar-19 20:09:44

Last week we had a call from our internet company trying to sell us a new faster service - the guy asked about our current speeds etc., and seemed surprised when I answered that it's pretty fast, we never have any issues with buffering, or any problems in general. He then got a bit miffed when I said it's not worth us upgrading, even if it is only a extra couple of quid a month, but I figured he must be on commission so was just annoyed to have "lost a sale".

Ever since, our internet has got a lot slower. Now videos take a while to buffer, and uploading photos etc seems to take forever. We've never had these issues before. I thought it was just my laptop, but my and DH's phones are the same too.

AIBU and really paranoid to think they've slowed down our speeds in the hope of making us switch to their new fancy-pants internet? Is that even technically possible?

SneakyGremlins Wed 13-Mar-19 20:10:47

Can you get some kind of speed tester?

Does your internet company have a minimum speed they promise?

gamerchick Wed 13-Mar-19 20:11:19

I'd be logging into the router to check nobodies using it first. I caught 2 freeloaders once.

slipperywhensparticus Wed 13-Mar-19 20:11:20

Yes but you can check your speed and if it's not even close to what your paying for ring and say your switching unless they give you what you pay for

BollocksToBrexit Wed 13-Mar-19 20:13:11

Check your speed

Arnoldthecat Wed 13-Mar-19 20:28:17

There is a lot of BS talked about "speed" and a lot of it is marketing rubbish.

When providers talk about speed what they really mean is potential.

For example im on ADSL. If i check my router i can see that my synch rate is around 8mb. Not bad for a tatty old phone line but then the exchange isnt a million miles away and its all ducted,not on poles.

But what is really important is throughput and latency.

I could have a 500mb line but if nothing is being sent then its no good. I have the potential to receive 500mb/s but nothing is being sent so i receive nothing.

As it is i pay a low price for my 8mb line. i can easily stream HD on the telly and use laptops and other devices.

I have no need of a fibre line which is what the marketing machine is pushing at us all.

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