Argh. I have been on a call this morning with a colleague and a client. LOTS of chat beforehand with colleague about how most recent piece of work went well, but would have been a lot better if a, b and c had happened and if we'd been able to get these things from the client. Absolute commitment from the colleague that he's going to tell the client this because we need to make sure it doesn't happen again....
..... on the call. Does a single comment get made? NOT ONE. Obviously, I am not suggesting he should be ranting to her that she's useless, but explaining the genuine challenges that made this impossible would allow us to FIX them in the future.
And I've seen this time and time again. I worked with a woman who had this problem all the time. She couldn't tell anyone when there was a problem, and the result was that she started to be seen as incompetent. She'd rant to me that she couldn't get results with what she'd been given but then say to the client, "great, we'll work on that".
Obviously, telling the clients they're idiots is not what i'm suggesting. But honest communication and feedback would make life so much easier.
And you know how I know I'm right? Almost all of my clients are long term. I tell them when I need different things to get work done. I also tell them when I've realised that if I do x or y myself it will work better. I don't tell them everything is fine while simultaneously not delivering.
ARGH. Am just annoyed.
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AIBU to be tired of workplace cowards
22 replies
BlingLoving · 12/03/2019 10:57
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