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about this Virgin Media pricing discrepancy?

(9 Posts)
KatyMac Thu 07-Mar-19 18:50:04

Ok phoned up today to add Broadband

Agreed a price of £45

Got an email for £49

They seem to think I am odd wanting an email saying £45 - of course it will be £45 it just says £49

AIBU to think if I let it stand they can ask for £49 at any time.......

Sparklesocks Thu 07-Mar-19 18:50:46

Any chance that’s with VAT/fees etc?

KatyMac Thu 07-Mar-19 18:52:27

Not according to them £45 is the price I will pay - they just can't send me an email saying that

TowandaForever Thu 07-Mar-19 18:57:41

Based on my experiences with virgin media if you don't have the agreed price in writing they will have you over a barrel.

You should get a contract you have to sign. Be interesting to see what price is on that.

KatyMac Thu 07-Mar-19 18:58:43

They don't seem to understand their documentation forms part of thier contract so if it's wrong......

Sparklesocks Thu 07-Mar-19 18:59:16

Yes I’d be suspicious too, you have no evidence of what you agreed if it’s not in writing so it’s not unreasonable for you to request it!

Magmatic80 Thu 07-Mar-19 18:59:32

My advice is don’t go anywhere near virgin media at all

KatyMac Thu 07-Mar-19 18:59:48

It seems very like mis-selling

KatyMac Thu 07-Mar-19 19:20:35

Cancelling the bloody lot

I do not like to be lied to

2nd lady I spoke to after being on hold for a supervisor, said the reason it was £49 was becasue an existing discount on my account runs out in March

Might have been nice if any one of the previous 3 people I spoke to before today had mentioned that

So where do I get Broadband/TV & phone from?

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