Posting here for traffic and more responses/advice
Ok, I ordered something from Amazon in January using Amazon prime, was supposed to arrive in February (around the 14th)..never arrived...complained twice to Amazon, the seller didn't do anything, so yesterday I put another complaint into Amazon to say it's still not come and Amazon are opening an investigation and talking about issuing a refund...
So this morning I got an email from the seller (where they contact you via Amazon )
This is it...with the names removed
,
Dear
Thanks for your email.
We've received your request for a refund.
Your order dispatched from NY, USA and deliveries to UK usually take 2-4 weeks. We're very sorry to hear the order hasn't arrived. It's likely to be stuck in transit.
We'll be very happy to assist you in this matter, however, we'd really appreciate if you can withdraw the AZ claim.
To cancel your refund request:
Go to Your Orders.
Locate your order in the list and select Get help with order.
Select Cancel request.
Enter your comments in the text box.
Select Submit.
Please withdraw within 24 hours as far as possible (or Amazon will debit our account for the refund amount and penalise us in the process) and also let us know how you wish to proceed (refund or replacement, or wait a bit longer for the order). If the AZ claim is granted then the customer will need to return all goods to the seller.
We look forward to your response and helping you in this matter.
Sincerely,
They are talking about deliveries taking two to four weeks...I have waited two months...and they say if it arrives I will have to return it, yet Amazon have told me the seller haven't even got tracking on the parcel..I'm starting to wonder if they actually posted anything to me at all
What should I do?
Please or to access all these features
Please
or
to access all these features
AIBU?
Need Advice From Those Who Use Amazon
29 replies
SuchAToDo · 03/03/2019 09:06
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