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to take this Purple Bricks complaint further?

(52 Posts)
DefinitelyCommisery Wed 27-Feb-19 18:35:20

Feel like I've been conned! I listed my house for sale with Purple Bricks at £575,000. This price was set by the court during divorce proceedings and agreed by their estate agent. The house has been at risk of repossession due to ex's non payment of the mortgage.
I signed on with Purple Bricks in June and in 6 months I only had 1 viewing which resulted in 1 offer far below the asking price from a couple that had not sold.

In desperation, I signed on with a local estate agent in December and had 40 viewings and 4 offers within 2 weeks- many of the prospective buyers said they had seen the property online with purple bricks but the pictures were so bad they didn't view- saying the house looked very dark. The local estate agent said this was because the camera PB used had a wide angle lens attachment which blocked the flash. Id initially accepted the photos as I just thought that was how my house 'photographed' but since seeing the other photos I can really see what a bad job they actually did. These viewers confirmed that the local estate agents pictures were more representative of the property and not photoshopped.

During the course of marketing with purple bricks they kept telling me to drop the price and blaming brexit which I duly did until I'd got down to 500k and still no viewings. If I had gone with a local estate agent earlier i would have sold the house earlier for a higher price mitigating the higher fee and some!

Given that the local estate agents were able to sell the house within 2 weeks it can only be that the photos were so substandard it was detrimental to the sale. Purple Bricks are now demanding their flat rate of £849 be paid despite only getting me 1 viewing in 6 months and losing 75k by following their advice! I don't have the £849 because the house sale still hasn't completed. I've written a complaint like many others in the same boat but don't expect them to waive the fee given other experiences I've read today. Apparently, 60% of houses are still for sale after 10 months with Purple Bricks. I just don't think their sales model works.

AIBU to follow the procedures to escalate this to the Ombudsmen/ file a claim myself to county court?

KatnissMellark Wed 27-Feb-19 23:11:31

@AndThenWeWillBeAllDone I think they do too, but don't think they're really bothered about £10k here or there. And PB don't purported to do what traditional agents do. In my experience anyway. But as there a franchise-type model things probably do vary area by area.

Namechangeforthiscancershit Wed 27-Feb-19 23:32:21

The agents around here are currently being incentivised on price reductions because they want sales. So just getting you to agree a lower asking price benefits that individual agent regardless of any sale. Nuts. And that is in the most expensive city (housing costs vs earnings) in the country

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