I would like to start by saying that this is to the people (you know who you are) that do this- and not the rest of civilised society. When you enter a pub/restaurant/hotel and forget your manners to all staff you encounter- YABU.
When your order starts with "Get me a..." YABU.
When you flag me down/click at me/summon me with a Queens-Wave hand gesture - YABU.
When you can see that I am the only waitress in the restaurant and you give me repeated disapproving looks because you haven't had your dessert yet - YABU. I am not the chef.
For anyone who hasn't worked in hospitality - some facts for you to take into consideration: Your waiter/waitress will have a maximum of two legs. These will be moving at optimum speed.
We can not carry food/drinks/the cheque/a high chair at the same time.
If I asked you to answer 46 emails simultaneously you would reach critical mass and quite possibly hyperventilate. Why do you think I can do this with orders?
And FINALLY- YOUR KIDS ARE NOT MY KIDS. The peas they have stamped into the carpet - the menus they have shredded on the table and the pens they have stubbed all over the napkins are NOT MY JOB.
I am paid minimum wage - £7.83 an hour to seat you, take your order, bring your food, clear your plates and give you great and attentive customer service. I am not your Nanny. I don't get paid enough for that shit.
I know that all humans are capable of saying "please" and "thank you" as they do to each other at the table... where does this go when I arrive?
People who earn less, are not worth less. You are perfectly capable of being nice to your partner/children/parents. Well I am someone's partner, someone's child and I am someone's parent.
No need to tell me to 'retrain' - for the most part I love my job and shouldn't have to consider another field because customers can't treat me like an equal.
Footnote: Your shitty TripAdvisor reports and complaints emails - make sure they are 100% necessary and accurate. People lose their jobs over these. To the two mums who emailed a horrible review about me to my boss: we have CCTV We know your son smashed that glass on purpose. My manager has seen me arrive at the table with a dustpan and brush 37 seconds after you called me. NOT "10 minutes". Luckily, I have done this job a long time and my manager didn't believe your about my "couldn't be bothered attitude". I also have hundreds of 5* feedback reviews to back this up. BUT I could have been new. We could have had no CCTV. I could be out of a job now, all because you wanted a free lunch.
Please everyone: the staff who serve you are people with bills to pay and families to provide for. Oh, and they're also human. Please do us a favour and be human back
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98 replies
ificouldwritealettertome · 23/04/2018 21:17
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