We have booked a fly drive for this summer to Florida through an online travel company. Asked a few times for the reference number so we can book our seats but they couldn't give it to us and kept putting us off.
It has transpired that we are booked on the outbound flight but they can't get us on the inbound flight within the price we've paid. As a result, they have presented us with 3 options for our return leg all of which are unsuitable for various reasons.
We are getting another call this evening with more options, which I am guessing will be equally unsuitable. I'm so annoyed, it is their fault that they undersold, why should we be put out because of their incompetence.
WIBU to use the broken record technique and keep stating that we want our original flights as per the confirmation?
It just gets worse! Got a call tonight with another unsuitable option and I told him we weren't happy, unacceptable etc and he got shirty with me because he's spent nearly a week searching for alternatives none of which I'm happy with.
He then said he can't confirm when we'll get a reference number but someone will confirm in writing to us within 48 hours that we are on the original flights.
All good I thought...
Then get another call asking if Virgin change the flight times or cancel the morning flight would we be happy to go on the later flight. He then got offended because I told I wouldn't agree to that because I thought he would then put us on the later flight out and blame Virgin.
The conversation wasn't going anywhere so I told him if we weren't on the flights we'd complain to ABTA, instantly he asked if we had our booking reference number tonight could we not complain. I told him I wouldn't if we get written confirmation that we are on the original flights and he said we'll have an email within 48 hours, but didn't specify what it would actually confirm.
So... still not sure if we'll get the flights we have booked/agreed or if they'll just give us a refund and tell us to sod off
And the best bit, he clearly wasn't getting what he wanted from me so asked to speak to DH! We had done a good cop/bad cop routine on one of the calls last week so he clearly thought DH was the better option to speak to