Sent my online application in on Thursday (late pm) they rejected the photo on Friday, I sent the new one on Tuesday(again late pm) they accepted it today (Wednesday), 4 hours later they sent me an email to say it has been dispatched, expect within 2 days!
Effectively that's a 1/2 working day turnaround.
I'm really impressed.
So anyone who needs a passport in a hurry, that's the way to go.
I did a child renewal recently and it was pretty straightforward and a quick turnaround. I think it's excessively expensive though. I happened to see one of my Dad's old passports from the 1970s recently. The renewal fee for an adult passport was £2, which would be £13 in today's money. The renewal fee for an adult passport today is about to rise to £75!
I found them very efficient too, when I last had to renew my passport. There are some unsung heroes in the public sector, including the folk who put road tax renewal online. It wasn’t that long ago we all had to queue up at the post office for it.
What I’m not happy with is the attitude of Post Office staff when I ask for proof of posting (which is free) for my passport renewal application. There’s always a sales ploy for “signed for” delivery. The job of Royal Mail is to deliver the post, so why would I volunteer to pay them more to do just that - it comes over as a subtle threat.
And that nonsense of P.O. counter staff “checking” my application for another £9 or whatever. This doesn’t guarantee acceptance by the passport office (as the last P.O. person had to begrudgingly squirmingly admit when trying to push this on me).
They are fast at the moment. Used check and send and got 1 Adult renewal, 1 adult replacement, and 2 child first passports back in just over a week. I liked the check and send as it saved it all being on me to get it right!
Yes they do a great job. I went over the line when signing a baby passport application for a friend a couple of years ago and it was hugely urgent because they had a holiday booked and they turned version 1 & 2 round super quick. Also the DVLA crossover works really well.
I did an online child renewal a couple of weeks ago. Completed the form online, printed off the declaration, DS and I signed it and posted it off with photos (no endorsement required). It was back within a week
Interested to hear how quickly they rejected your photo OP. I did my renewal on line on Sunday and it rejected my photo. I didn't agree with the reason so i submitted it anyway. So far i haven't had a request for a new photo. They have acknowledged my application and confirmed receipt of my old passport - posted Mon. I'm just hoping I'll get confirmation of despatch soon.
You really should send special delivery (or whichever means it's signed for and doesn't go in the normal mailbag) as my old passport was stolen in transit and I had to start the whole process again including getting my application and photo signed by another. I was fuming as I took the advice of the man in the Post Office.