I'm sick to the back teeth of garages. And it's not just one or two; every time I try a new garage (because the previous one was slow), the next one is just as slow.
My car is old, so I realise parts can be more difficult to get hold of and that good work takes time. But it's been in this time for nearly three weeks, and I've found out today that they haven't even started the work yet. This is a highly recommended garage, which I have never used before.
The last three garages I used were the same.
Meanwhile, I'm having to hire a car for work (I work all over the country and have to travel at strange hours, so unfortunately public transport isn't a feasible option on a daily basis) and it's bloody expensive.
Is this a problem with garages in general, or just the ones I am choosing?
What??? Those timelines are... well, unbelievable. How old are we talking? The car I mean. Something classic? And is the work big jobs? We did have a couple of two or three week jobs, but this was a big end bearing and an engine re-build. Things like brakes, exhausts, wheel bearings, welding should be same day or just over night.
They may have their 'regulars'. Our mechanic is fantastic and will squeeze us in even though he is busy if it is something urgent. Find someone who loves being a mechanic though and who wants to tell you what was wrong and what they have done and take the time to listen to them.
shouldwestay I was/am a regular at my last garage. They're very good in every other respect, just slow. I will continue to use them I'm sure, but I knew the welding would take them ages and wanted to avoid that - hence I took it to this new place which has been recommended to me by a few people. Fat lot of good that did me!
I'm sure the quality of their work will be good; I'm just frustrated by things taking so long I guess.
Cost isn't an issue - I pay for whatever it needs. It's the time taken for repairs that drives me mad.
But I understand what you're saying, and I do realise that it's going to become increasingly difficult to find garages that will even agree to work on the car because of its age. This is why I'm genuinely wondering if IABU by expecting a quicker turnaround.
I think I should consider investing in a welder and some lessons at this rate.
I am sensible with bodywork - I realise that a point can be reached where there really is no point in attempting a repair, even with all the money and time in the world. Been there and done that in the past.
The old fords I wished I’d never let go of ♥️ I didn’t let go of one... I’ve a 25yr old fiesta slowly disintergrating in my DFs garden that I’ve promised myself I’ll restore next year
Are you using local independents, or a national chain? The later shouldn’t take that long at all and contact should absolutely be made to customer services. Local garages though... d’argh. I agree it’s a bit of a lottery, and you’ve been really blumin unlucky
Still no progress. I'm going to call them tomorrow and unless I hear something extremely positive I might go postal on them.
They responded to a positive review on their FB page three weeks ago (around the same time they took in my car) saying they appreciate how important it is to get customers' cars back promptly so I will be mentioning that and how disappointed I am.
I'm a fair, patient and reasonable person, and would never be vindictive enough to leave a bad FB review, but I think I get the piss taken out of me for not being demanding enough.