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To want to cancel order

(31 Posts)
mrsbeeton999 Mon 12-Feb-18 03:28:01

I’ve been really stupid and ordered a roller shutter garage door from a salesman we had at the house. The company has no name on the paperwork we got and I’ve paid several hundred pounds deposit to a company called xxxx warranties so nothing to do with garage doors. The email order just came through on a gmail address. Even worse the warranties company is dormant on Companies House. The warranties company I’ve paid a BACS deposit to is all over google with problems, been on Watchdog etc. Not sure what to do as order says it’s bespoke and we can’t cancel. I phoned bank and they said they can’t do anything unless they don’t fulfill the order but there’s so many people who’ve had problems with them (and they keep changing company name) I just don’t want to go ahead with it. Help please I’m laying awake worrying

Shadow666 Mon 12-Feb-18 03:34:33

If it’s the company that I’m thinking of, I’d cut your losses. Cancel the order and forfeit the deposit. It will be cheaper than having to replace the doors. Sorry you got ripped off. There are some awful people out there sad

Catinthecorner Mon 12-Feb-18 03:35:54

You must have some sort of contact info for the company?

When is it due to be delivered? Can you hang on and have your bank pursue at that point?

Pumpkinbell Mon 12-Feb-18 03:36:12

Sales men / women can be very pushy!! Weve been in the same boat not with a garage door but business advertising.!!! People who take peoples money without any intention of providing the service or goods they promise make me sick!!! I’m not saying this will be the case here but: Have you read all the t&c’s?? Surely there should be / have been a cooling off period should you have changed your mind??
When should it be delivered / installed? Have you got a date in writing if so and this date isnt met i would cancel as to me then they haven’t met their obligation of fulfilling their side of the contract. I wouldnt pay them anymore money until after its been completed. Not much help i suppose if you have already paid out £100’s hope you get your goods though.

mrsbeeton999 Mon 12-Feb-18 03:36:33

But won’t they come after us for the balance as it’s a “bespoke “ item?

mrsbeeton999 Mon 12-Feb-18 03:40:58

No cooling off period as it’s bespoke evidently. What we’ve read they are crap quality and don’t fix any problems so don’t want it even if they intend to fit it.

Pumpkinbell Mon 12-Feb-18 03:53:03

In theory only a legitimate company would pursue for the rest of the money. !!

When should it be fitted?
Cancel the order if its not due to be fiited for weeks.
I cant imagine they would make even a bespoke garage door weeks and weeks before installation.!!!??Trust your instinct and cancel! Cut your losses now before you lose more money

seriouslystumped Mon 12-Feb-18 04:49:37

Double check on the cooling off period. I vaguely remember you have 14 days if you entered into a contract in your home. I'm not sure that can be overridden.

NewYearNewMe18 Mon 12-Feb-18 06:42:15

I’ve been really stupid and ordered a roller shutter garage door from a salesman we had at the house.

14 day cooling off period - you are entitled to your money back - small claims court. DO NOT (sorry for shouting) pay anything further.

Getting your money back
If you paid up front or made a deposit and cancel in the cooling-off period you’ll be entitled to receive all of the money back. The only exception is if you asked for services to be provided during the cooling-off period, in which case the business will keep what’s necessary to cover the cost of services provided up until you cancelled

NewYearNewMe18 Mon 12-Feb-18 06:46:46

I phoned bank and they said they can’t do anything unless they don’t fulfill the order

This is absolute bollox! Sorry but it is. You can quite easily do a BACS recall.

And advise the police these people are in the area doing doorstep business.

TittyGolightly Mon 12-Feb-18 06:51:51


It’s a product, not a service so that advice is wrong.

Orchardgreen Mon 12-Feb-18 07:04:22

Phone Citizens Advice, they were really helpful when my elderly mother got ripped off. They can tell you what to write to the company, and they told me what piece of legislation to quote. Or try your local councils Trading Standards dept.

SandyDenny Mon 12-Feb-18 07:15:28

If there's loads of bad stuff online it might be worth emailing them links to everything you can find and say you researched and changed your mind, you might not get your money back but they might not chase you for the balance.

swimster01 Mon 12-Feb-18 07:16:46

You need to put one of those signs by your door re no salesmen etc and ensure you never buy again from anyone at your door.

TittyGolightly Mon 12-Feb-18 07:17:35

We don’t know that it was a door to door salesperson.

bunbunny Mon 12-Feb-18 07:18:29

Speak to trading standards asap. If they are dodgy they should know them and know the best plan of attack. Have you got any documentation from them where they have made false claims you could use to claim they used false pretences. ?

Also check your house insurance to see if you have legal insurance - they should also be able to help.

mrsbeeton999 Mon 12-Feb-18 07:20:04

No it wasn’t door to door I googled them and they are local so got them round for a quote. We were just stupid and signed up there and then. Now getting all the alarm bells. He came last week and it’s being fitted in 2 weeks

RubberJohnny Mon 12-Feb-18 07:27:26

If it really does go ahead, pay for the rest on your credit card? Then you'll be covered under the section 76 ( I think it's 76, without googling). Do you know if you can pay by credit card?

WowserBowser Mon 12-Feb-18 07:37:47

Section 75

FancyNewBeesly Mon 12-Feb-18 07:43:00

There are different rules for bespoke items, to prevent people ordering something and then cancelling when it’s already made. I would definitely call Trading Standards or CAB

mrsbeeton999 Mon 12-Feb-18 07:46:53

Thanks all I’ll call trading standards today and see what they say. It’s such a dodgy company they only take bacs or cash. I’m normally not this stupid honestly

TheLastMermaid Mon 12-Feb-18 08:35:57

If you contacted them to invite them to come and quote then you can contact them again to cancel, surely?

TittyGolightly Mon 12-Feb-18 09:01:58

There’s no statutory right of cancellation on this instance.

RubberJohnny Mon 12-Feb-18 09:08:30

When you speak to trading standards, the point I think you need to emphasise is that they have offered a product but the service has broken the contract of sale in your bode red an insurance backed product but it isn't as you have checked. That might give you wrangle room.

3boys3dogshelp Mon 12-Feb-18 09:11:04

You are right that you don’t have the usual 14 day cooling off period for bespoke items, but I think the items do have to be truly bespoke for you to forfeit it.
I am not a lawyer but sell a product at people’s homes. Sometimes we sell from stock (14d), sometimes we make ‘standard’ product to order (still 14d), sometimes we make bespoke (no cooling off).

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