Someone bought an item that I supply Amazon with (a print).
Amazon have reduced the price, nothing to do with me and I wasn't aware until I saw it on their site but I'm happy they did as I still earn the same and I get more sales.
I sent out in my newsletter that its currently on offer in Amazon and to hurry as no idea how long it will last.
I get an angry email from a customer saying they just bought it and can I refund the difference as I've put it on offer. But obviously I'm the manufacturer and she didn't buy it from me and I had nothing to with the promotion.
The difference is almost 200% of the money I make per sale.
Aibu to apologise and say I'm sorry about that and she should contact Amazon Cs as I just set the RRP and don't control if a retailer puts it on offer?
Please or to access all these features
Please
or
to access all these features
AIBU?
To not refund a customer
19 replies
Idreamofalandrover · 17/12/2017 19:51
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.