The Hut Group- terrible service

[spinduffy]

I ordered items a few weeks ago from the hut group. They arrived and were very disappointing and not as described.

There was no information with the items regarding refunds. I eventually was able to send them a message and they agreed to accept a refund, but would have to collect it due to the value (£116). So I’ve taken the day off and work and waited all day and no courier. I’ve emailed the company twice and have had no further reply.

Has anyone had any experience with them?

In my experience they have been dreadful and would strongly advise anyone from using them!

[EdinaMonsoon]

I've had a few positive experiences with them but mostly bad. For example, me paying for next day delivery and items failing to show up for 4 days; ordering items which appear to be in stock and then not receiving any notification that they aren't until I chased them to find out where my order was. They own quite a few different online stores so avoiding them can be difficult.

[spinduffy]

Have you ever had to return anything to them? I’m seriously worried that I won’t be able to return this. I have already sent over 15 emails to try and get it sorted!

[EdinaMonsoon]

No sorry. Have you tried searching on say the Martin Lewis website? There’s always lots of helpful consumer advice. Hope you get it sorted.