Unfortunately as the other poster said 3-5 days wait is standard. But they should have notified you beforehand. Don't worry, I think they will give you your refund but I think you should also get it in writing or an email if anything goes wrong. Good luck
I work for Argos and it's getting awful . The system is always messing people's orders up and even fast track in store collections it applies aswell . If u don't get your goods in 7 days they cancel the order and issue a refund , no movement on that .
I worked for Argos 17 years ago and come back this year and everything has changed so much . Mainly for the worse shame really . Hope you get your refund . I would 100% recommend fast track if buying anything . It's so easy compared to normal buying and waiting in store . We are meant to get goods within 1 minute from you being at counter . Obviously not always possible but we do try it's all kept in a different section to normal stock .
I stopped using Argos click and collect because of this. Twice I paid for expensive items (£300) online but got an email later saying it was out of stock (once they didn't email until hours later so I only found out when they didn't actually have it in the store for me!) and then they took a week to refund my money. Absolutely shocking and underhand way to do business.
That's why I stopped using Argos years ago. Order something, they take your money, and then oops it's no longer in stock. It's even worse when they have goods that won't be delivered for a few weeks, and so you wait past delivery date to be told it went out of stock long ago. Then trying to get the money back which was a pita, and CS seemed shocked that you actually want your cash back. Here have a store card. It's gone past the time we can issue a refund, that one was fun.
Resting - I know it sounds daft but how do I escalate? I was in tears to customer service . There are reasons tgat it us really important I get this before Xmas that I don't want to discuss here. I get anxious in crowded places so tgat was why I was trying to avoid the store.
We had similar issues with Argos last year- waited in for a delivery. Received part of it a day late, and when we contacted them the other part wasn't in stock. I was furious. I would never trust their ordering system again. Surprised they are still in business tbh.