So I bought a car back in April and got the extra gold warranty. Noticed water tank which cools the engine (expansion tank) was leaking badly a few months back to the stage I had to top up daily. Called warranty place and they said normally the tank wouldn't normally be covered BUT as it would cause more damage that they would have to cover if it was left unfixed then they would cover it. Booked car in a month back and the soonest appointment was today. So today rolls round and garage say it's not the tank but a hose leading to it that's leaking. (The de-gas hose) Warranty company say they won't cover that. My argument is whether it was the tank or the hose the end result is the tank won't retain water and either way the damage done by the leak not being fixed would be the same regardless of which bit was leaking. So why is the tank covered because of the damage it may cause if not fixed but the hose leading to it, that would cause the exact same damage if not fixed isn't? Aibu? Also does anyone know the legality on charging for an 0800 number. I thought they were free to ring? This place charges local rates from a landline and 30p per min from a mobile.
You need to start by reading the T&Cs of the warranty. If you don’t have them request them.
I KNOW it's not in the terms and conditions the point I'm making is the tank wasn't covered either but they said they'd do it as it would cause more damage if not mended. The exact same damage that would be caused by the pipe not being mended...
That weird that is says you’d be charged for calling from a mobile. They’re probably trying to put people off using mobile because it costs 5x as much (they have to pay the mobile or landline company for the call). You can check call charges with your mobile provider - they will tell you if it’s free or not.