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to expect online shop to refund the difference now something on sale?

(40 Posts)
donners312 Thu 23-Nov-17 11:21:57

I ordered a top a few days ago.

It has not arrived and has now been reduced by 50%.

I have asked them to refund the difference rather than me send the one they have sent back and re order it?

They have said no so now i will just send it back and not re order it? Very annoying.

19lottie82 Thu 23-Nov-17 11:22:32


Splinterz Thu 23-Nov-17 11:23:34

Thats not how it works or we'd all be phing shops and demaning 50 % back on previous purchases.

Ask for the full amount back, then re order it at the reducted price.

PinkHeart5914 Thu 23-Nov-17 11:23:48

Why should they refund the difference?

At the time you got your item it was not in a sale and therefore you can’t have it for sale price!

Yabu 😂

PinkHeart5914 Thu 23-Nov-17 11:24:50

That’s like me going to sainsburys and paying £1.25 for Pringles and the next week them being £1, that’s life I don’t go back and ask for the 25p diffrence. So not how life works

CuteKinn Thu 23-Nov-17 11:27:35

Why don't you just buy another one and return the one you ordered?

I'm in a slightly different pickle. Want to return something to Ted Baker but they bloody charge for returns!!

DancesWithOtters Thu 23-Nov-17 11:27:50

YABU, don't be daft.

MovingOnUpMovingOnOut Thu 23-Nov-17 11:31:04

It’s not the same as going to Sainbury’s at all hmm

It is in the online shop’s interest to just refund the difference because if the op just returns and repurchases the same item at the cheaper price they incur additional costs.

They would save a few quid if they just did the refund of the difference.

Yanbu op.

Only1scoop Thu 23-Nov-17 11:33:10

Joules have stopped doing this

Boden still do it

donners312 Thu 23-Nov-17 11:38:53

Yep i have had this loads of times with other shops and normally they just refund the difference?

Otherwise i will just send it back and thats costs them more?

If i had been wearing it for the past week then obviously thats different and just tough luck but i haven't received this item yet?

donners312 Thu 23-Nov-17 11:40:05

And obviously i will send it back and re order it but the point is that also costs the shop money so why not do the obvious thing and refund the difference.

MovingOnUpMovingOnOut Thu 23-Nov-17 11:41:49

I agree with you op. It doesn’t make business sense.

The only exception would be a sold out item or item with very low stock.

donners312 Thu 23-Nov-17 11:44:28

yes if they have sold out then it's too bad or if you've used it or removed labels etc

donners312 Thu 23-Nov-17 11:45:33

I won't even re order it to be honest i will just return it. I don't want to pay full price for something that is now half the price.

Only1scoop Thu 23-Nov-17 11:46:31

Why not re order though?

If it’s half price?

MoosicalDaisy Thu 23-Nov-17 11:57:28

On this occasion it makes sense for them to just refund you and let the item currently on it's way to you to stay on its course. It makes business sense.

If you had already received the item and not worn it, if you wanted the item at the reduced price you would need to send it back and re-order.

And for people who think this is cheeky - why? Why not let a consumer get a bargain if the item is unused?


MrsKTx Thu 23-Nov-17 12:01:13

This is so annoying OP! I definitely know how you're feeling... I did a large amount of xmas shopping on ASOS last week and today they have 20% off everything envy

Jaxhog Thu 23-Nov-17 12:07:22

I hate this. I now buy most of my clothes online from one particular store that does exactly what you suggest. If they have anything on sale after you ordered it (and within a week of receipt), they refund the difference. It's one of the reasons I like them. They do it because people used to return and reorder, which cost them 2 extra lots of postage.

SantasLittleMonkeyButler Thu 23-Nov-17 12:07:27

Do they still have your size in stock? If so it does seem a little bit pointless for you to have to go to the bother of returning the item that hasn't even arrived yet.

Although, I suppose they don't want to make it too easy for people to get refunds in situations like this. I imagine that lots of customers would ask for the 50% refund if it were as easy as an e-mail or phone call - but will never actually get around to physically returning the item & reordering it cheaper.

extinctspecies Thu 23-Nov-17 12:07:35

M&S will do this if you go to the store.

Not sure if they will online though.

LegallyBrunet Thu 23-Nov-17 12:08:57

My mum and stepdad did this with a Christmas tree. Bought one for £80, the following week it was down to half price so they took it back and bought another one at half price. Loads of people must have been at it as the girl on the till actually asked them if they'd like to buy it back at half price.

brogueish Thu 23-Nov-17 12:14:28

Cancel the order that hasn't arrived and refuse delivery if it's already on its way to you, and re-order at sale price.

Or re-order at sale price now, wear the one that you paid full for when it arrives, and return the sale one with the full price invoice.

Do they offer free delivery and returns?

MrMeSeeks Thu 23-Nov-17 12:18:27

I think yabu. It wasn't in the sale when you got it. It's really cheeky asking them to refund you just because it's now gone in the sale.

Oogle Thu 23-Nov-17 12:23:08

I bought a coat last week, I've realised it's Black Friday tomorrow and it might be discounted. So I've kept the coat with the labels on, in the bag and if necessary, I will order the coat again tomorrow and send this one back.

Phase Eight are good at refunding the difference, as are Early Learning Centre.

I run an online store, I'd rather just issue the refund of the difference rather than deal with returns and re-orders.

ButchyRestingFace Thu 23-Nov-17 12:25:08

Yep i have had this loads of times with other shops and normally they just refund the difference?

I find this hard to believe but rather than be so impolite as to call someone a big ol’ fibber, shall test out your theory anon.

Watch this space, folks.

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