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The worst complaint you have ever received

(813 Posts)
planetclom Thu 23-Nov-17 00:23:06

I’ll start.
Someone complained they when they arrived early for an appointment I saw them early, they did not want to be seen early ...
Someone complained that I was only interested in box ticking and in the next sentence complained I spend to long trying to sort out their issue...

Work in the NHS if that is relevant, I suspect it is.

Chrys2017 Thu 23-Nov-17 00:32:06

I was a reporter and wanted to write an opinion column. This request was finally granted and after the first installment my newpaper received (and published) a letter from a reader telling me that I was stupid, had no brain, was childish, etc... (:-)
Either that or it was the editor who wanted an excuse not to let me write opinion pieces!

Terramirabilis Thu 23-Nov-17 00:33:08

Worked at a tourist information center on an island. Woman came in to complain about lack of sea water in the harbour making it less picturesque for photos. I had to explain tides.

VelvetKK Thu 23-Nov-17 00:38:04

Worked in McDonalds in my very early years and a customer returned a milkshake for being too thick. I was at a genuine loss as to what she expected me to do about a thick milkshake.

DeadDoorpost Thu 23-Nov-17 00:38:57

That I couldn't do the shirt printing for him because I didn't have the letters available because it was a popular footballer and it was Christmas. I had also told him I wasnt trained to use the machine.
This guy yelled at me for 5 mins solid, then suddenly stopped, told me it wasn't my fault in a normal voice, then continued to yell at me for another couple of minutes before stomping down the stairs.

Manager and another colleague had to check on me to make sure i was ok. I was almost in tears. It was my first job nd had only been working there for maybe 4 weeks and was running that floor by myself that evening as it was pretty quiet.

Another one I had was a customer coming in complaining his shows were soaked through and weren't waterproof. We pointed out that they weren't supposed to be waterproof and that they were never designed with it in mind and had he tried a waterproofing product on them? He said no, they were definitely supposed to be waterproof. Had to point it out to him on the labels on both the shoes and the box that it did indeed say that they were NOT waterproof. He still kicked up a fuss.

LoveMyLittleSuperhero Thu 23-Nov-17 00:39:32

I wouldn't accept an old £20 note (in year 2017, it was withdrawn in 2010)
I couldn't give them a discount on their wine because the deal had been on for 7 days and finished a few days prior. Apparently I was stupid because I should have told them it was ending in 7 days (as all the advertising states) when they did their weeks shop the week prior at a different till and because I hadn't should put the discount through anyway.
Best till last, I wouldn't accept being called a cunt because they had forgotten to pay for fuel and the police had been called (all on my day off). Apparently we should have known that they would be coming back to pay when they remembered instead of notifying the police. I asked them to leave (and pressed our manager alarm) when they began calling me the above at which point they actually became worse and the police had to be called by the manager who came up to see why I had pressed my alarm. Cue letter to head office about me. Needless to say head office and my managers were on my side and the "gentleman" has been barred.
(I work in a supermarket and the attached petrol station.)

WhatToDoAboutThis2017 Thu 23-Nov-17 00:40:56

A customer complained to my manager that I was "far happier than I had a right to be" confused

WhatToDoAboutThis2017 Thu 23-Nov-17 00:42:50

I was at a genuine loss as to what she expected me to do about a thick milkshake.

Calibrate the machine to make sure it's working as it should be.

JanQuadrantVincent Thu 23-Nov-17 00:44:56

I once had someone order a fathers day gift to be sent directly to the recipient. A few days later I received a handwritten note from the recipient complaining I had out my return address on the parcel on a tiny company address stickerp. Quite why this had offended him so much I'm not sure. Apart from the factors good practice to do this (so undelivered items are returned) I post glass and it is a requirement of the royal mail I list the sender address on the parcel. I felt pretty sorry for his daughter to have such an arsehole as a dad.

VelvetKK Thu 23-Nov-17 00:45:13

WhatToDoAboutThis...

Thanks for that advice but the machine had been calibrated and it was this individuals opinion that the milkshake was too thick as she was used to drinking chocolate milk like yazoo hmm

RaindropsAndSparkles Thu 23-Nov-17 00:47:36

FIL sent his cheese sandwich back because i put the cheese in vertically rather than horizontally. I kid you not. MIL pandered for nearly 50 years. With hindsight I suspect he had aspergers.

WhatToDoAboutThis2017 Thu 23-Nov-17 00:50:39

VelvetKK If we get a complaint about the thickness of our milkshakes we always recalibrate.

A simple "I'm really sorry about that; we'll recalibrate the machine. Would you like another drink instead?" usually sends them off with a smile.

However, there are just some people who prefer "thinner" milkshakes.

RaindropsAndSparkles Thu 23-Nov-17 00:51:06

And a young paed when dd was admitted with bronchiolitis complained because I couldn't tell her how many mls of milk dd was drinking. She went on and on about how I must know how much was in my breasts due to the full/empty weight. Would not accept it didn't work like that when the baby was 8 months old. It was quite upsetting.

OldWitch00 Thu 23-Nov-17 00:51:07

I’m a retired nurse and I have soooo many complaints lodged....one for not following the policy of BRAIDING hair for patients going into surgery...not enough hair to braid...
One for my shoes not being white enough...
One for putting a gown on someone the wrong way....(a woman in labour running about the ward naked, I slipped it on over her back side, open at the front)...she was trying to exit the building...thought it better than nothing...

tissuesosoft Thu 23-Nov-17 00:52:00

Parent yelling at me because his delightful daughter didn't pass her BTEC- despite me only taking over the class 3 weeks before she finished year 11 and she didn't show up to any of my after school, during study leave or school holiday catch up sessions. Letters and emails were sent out before every session but apparently it was my fault for not 'making' her go confused

SelmaAndJubjub Thu 23-Nov-17 00:53:32

A colleague in A&E received a complaint because a family whose relative had died saw her carrying a sandwich when she later went on her break. They said it was insensitive confused

SpareChangeDownTheSofa Thu 23-Nov-17 00:55:06

A customer once came in to the till, saw me and sighed "Oh, it's you."

Apparently they didn't like my accent (I'm from the north and was working down south). Whenever I saw him after that I made sure to thicken it up for him 😂😂

FadedRed Thu 23-Nov-17 00:55:22

The patients who turn up, say, half an hour for an appointment, then are called in on or just before the actual appointment time, then complain that they've been waiting for half an hour!

LineysBum Thu 23-Nov-17 00:57:10

Calibrate the machine to make sure it's working as it should be

It's a cheap milkshake, not time travel.

SelmaAndJubjub Thu 23-Nov-17 00:57:37

The world is divided into people who have to work with the public and those who don’t smile

LooksLikeImStuckHere Thu 23-Nov-17 00:58:23

When I worked at a supermarket, someone once complained that they had left their cheese in the fridge as instructed but it had gone mouldy after six weeks.

ShoesHaveSouls Thu 23-Nov-17 00:59:46

I used to work in customer services for a while.

A customer complained about his free gift.

He was insulted about the free gift and how crap it was - it was an insult to him, and when advised to please put it in the bin, told my colleague 'the bin is too good for it' grin My worthy colleague advised him, in that case, to return it to us.

To be fair, it was pretty crap. But to take the time to ring up and moan about something free...?

RunYouJuiceBitch Thu 23-Nov-17 01:01:02

I recommended treatment A.
They really wanted treatment B.
I told them that treatment B almost certainly wouldn't work, and explained why.
They chose treatment B anyway.

One week later they made a complaint against me because treatment B had not worked. They then sought a second opinion and duly received treatment A from the second clinician.

BleakBetty Thu 23-Nov-17 01:01:37

Not the worst, but the most bizarre was, in my teenage years working in a fast food joint, a customer who’d ordered chicken nuggets returned demanding a refund because they ‘weren’t suitable for vegetarians’ 😂

OlennasWimple Thu 23-Nov-17 01:06:02

This list of complaints received by Thomas Cook makes me laugh every time grin

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