I could cry. I have bad pigmentation. Tried numerous treatments, doctors etc and nothing has helped.
I went to a clinic on Harley Street and met with a doctor after reading good reviews etc and decided to go ahead with the treatment. Have googled doctor and read only good things.
I had to prep my skin for 3 weeks and then have the treatment (3 every 12 weeks).
I was told there would be dermarolling and then a mask and then I'm given follow on products to carry on in the 12 weeks.
Went yesterday and it was t that doctor doing the treatment it was another woman which was fine. Except she had what I can only assume is her friend in the treatment room as well, who just stared at me. I felt very uncomfortable.
I was given numbing cream and then came back in. She used a derma roller on me (one I could easily buy from Amazon) and then put a serum on my skin. The same serum I was handed and told to use for the next 12 weeks. So clearly no specialist mask that the doctor promoted.
I left and got home and burst into tears. I've emailed them but as it's the weekend I've heard nothing. Aibu?
A friend? Are you sure it wasn't a junior doctor or an assistant? I can't imagine a doctor having friends in the treatment rooms. I agree that the best thing is to tell us the name of the treatment and then others can share their experiences if they have had the same.
'Serum', 'mask' - they are all made up words tbh - it's the ingredients that matter AFAIK. I struggle to think of anything with any evidence behind it other that Retinol in its various forms, hyaluronic acid and sun screen.
Hopefully your suspicions are wrong and you end up with a nice result.
Oh you poor thing. The woman doing the treatment should have introduced the other person to you, at the very least. I think you have legitimate cause for complaint for that alone, regardless of the fact you have been given very ordinary treatment for a significant problem.
I hope you get your money back. Then see your GP and ask for a referral (privately if necessary) to a dermatologist. I've noticed a few adverts about skin care refer to dermatherapists and there's no such medical qualification.
So sorry to read this OP. I know nothing about your situation, but I do know that people can hire offices in Harley Street for a small number of hours a week. Having an office in Harley Street means nothing sadly.
She also asked me so how did you get your pigmentation?
I came there so that they could tell me that.
Also I was told by the original doctor that they measure the pigmentation levels to compare the reduction.
I asked this during the treatment and I was told no they do that not the second treatment and compare it to my unpigmented skin - again .. how will I know if there's a reduction if I never knew the original percentage?
I'm sorry you're feeling so rotten. It's probably a case of putting it down to experience. What about seeing your GP? Perhaps you could be referred to a specialist who does camouflage make-up - it might be worth a try.
I've already been to my gp and had to really fight to get a referral and the person I saw said I can't help you. After letting a group of junior doctors stare at me (I hate being seen without makeup) knowing full well he couldn't help me.
I don't want or need make up lessons. I won't even consider a boyfriend because I can't bare to be seen without concealer. I need a cure not just a plaster.
Seconding what Emmageddon says about dermatherapists- it isn't a recognised clinical qualification
If you know the name of the person who treated you and the initial doctor, you can look them up here. It eve has a facility for "sounds like" if you're not sure exactly what the spelling was. www.gmc-uk.org/ click "check doctor's registration status"
You haven't been stupid - you've sought help in a sensible sounding place, unfortunately there are many people willing to take advantage of people's trust in medical-sounding professionals
You can ask your GP for a private referral to a dermatologist, or it may be possible that an NHS dermatologist would see you depending on how severe it is. Good luck
Hi OP, I am so sorry that this has happened to you. I suffer with hyperpigmentation (melasma...is this what you are referring to?) and when it appeared on my upper lip this summer, out of despair I went to see Dr Nicole Chaing (consultant dermatologist) and she put me on the Obagi Nu Derm regime. I'm 8 weeks in and the results have been amazing. Like absolutely life changing! Happy to email you my progress pics if you message me
If you think the service hasn't been done with sufficient care or expertise you may have a claim under the Consumer Rights Act and could consider contacting Trading Standards. I would put your concerns in writing to the Dr you initially consulted with ASAP. Also as others have said, google the qualifications for Dr you initially consulted with (ideally with photos to check it was the same person).