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To think I've been scammed out of £1,000?

(22 Posts)
Wishiwasholsk Sun 19-Nov-17 16:08:05

I could cry. I have bad pigmentation. Tried numerous treatments, doctors etc and nothing has helped.

I went to a clinic on Harley Street and met with a doctor after reading good reviews etc and decided to go ahead with the treatment. Have googled doctor and read only good things.

I had to prep my skin for 3 weeks and then have the treatment (3 every 12 weeks).

I was told there would be dermarolling and then a mask and then I'm given follow on products to carry on in the 12 weeks.

Went yesterday and it was t that doctor doing the treatment it was another woman which was fine. Except she had what I can only assume is her friend in the treatment room as well, who just stared at me. I felt very uncomfortable.

I was given numbing cream and then came back in. She used a derma roller on me (one I could easily buy from Amazon) and then put a serum on my skin. The same serum I was handed and told to use for the next 12 weeks. So clearly no specialist mask that the doctor promoted.

I left and got home and burst into tears. I've emailed them but as it's the weekend I've heard nothing. Aibu?

MrsOverTheRoad Sun 19-Nov-17 16:09:43

Can you share the name of the serum here OP? Why didn't you say something about the random or about the fact the serum's what you've been given already!

WildBluebelles Sun 19-Nov-17 16:12:35

A friend? Are you sure it wasn't a junior doctor or an assistant? I can't imagine a doctor having friends in the treatment rooms.
I agree that the best thing is to tell us the name of the treatment and then others can share their experiences if they have had the same.

Wishiwasholsk Sun 19-Nov-17 16:18:39

Well she wasn't dressed like a junior doctor or nurse - lots of make up and jewellery. Nothing against that at all but would make the assumption someone in that job role wouldn't be like that.

She also just sat in the corner and wasn't involved in the treatment at all. She was never introduced as - this is x and she's assisting me etc

It's not the serum I was given that I have an issue with it's the fact that the serum was the treatment in itself. I thought it would a specialist mask that only a medical professional could apply.

PerfectlyDone Sun 19-Nov-17 16:25:11

Email the clinic with your concerns.

Check the doctor's credentials on the GMC website.

If you have ongoing concerns report the clinic.

I am certain that there are a lot of charlatans offering cosmetic services, although of course many reputable clinics also.

MrsOverTheRoad Sun 19-Nov-17 16:28:33

Well a serum could be described as a mask I suppose...

PerfectlyDone Sun 19-Nov-17 16:34:44

'Serum', 'mask' - they are all made up words tbh - it's the ingredients that matter AFAIK.
I struggle to think of anything with any evidence behind it other that Retinol in its various forms, hyaluronic acid and sun screen.

Hopefully your suspicions are wrong and you end up with a nice result.

Be3Al2Si6O18 Sun 19-Nov-17 16:37:38

Ah, Harley Street. Lots of unregulated medics belonging to this body or that body, rolling in at 11am or 8pm in their fast cars, not really interested in anybody. The district is a disgrace.

Emmageddon Sun 19-Nov-17 16:38:25

Oh you poor thing. The woman doing the treatment should have introduced the other person to you, at the very least. I think you have legitimate cause for complaint for that alone, regardless of the fact you have been given very ordinary treatment for a significant problem.

I hope you get your money back. Then see your GP and ask for a referral (privately if necessary) to a dermatologist. I've noticed a few adverts about skin care refer to dermatherapists and there's no such medical qualification.


brasty Sun 19-Nov-17 16:39:49

So sorry to read this OP. I know nothing about your situation, but I do know that people can hire offices in Harley Street for a small number of hours a week. Having an office in Harley Street means nothing sadly.

Wishiwasholsk Sun 19-Nov-17 16:43:29

She also asked me so how did you get your pigmentation?

confused I came there so that they could tell me that.

Also I was told by the original doctor that they measure the pigmentation levels to compare the reduction.

I asked this during the treatment and I was told no they do that not the second treatment and compare it to my unpigmented skin - again confused .. how will I know if there's a reduction if I never knew the original percentage?

Wishiwasholsk Sun 19-Nov-17 16:44:07

I'm such an idiot. I'm just sick of this issue that's ruined my confidence since I was a child.

morningconstitutional2017 Sun 19-Nov-17 16:51:00

I'm sorry you're feeling so rotten. It's probably a case of putting it down to experience. What about seeing your GP? Perhaps you could be referred to a specialist who does camouflage make-up - it might be worth a try.

Wishiwasholsk Sun 19-Nov-17 16:54:00

I've already been to my gp and had to really fight to get a referral and the person I saw said I can't help you. After letting a group of junior doctors stare at me (I hate being seen without makeup) knowing full well he couldn't help me.

I don't want or need make up lessons. I won't even consider a boyfriend because I can't bare to be seen without concealer. I need a cure not just a plaster.

MrsOverTheRoad Sun 19-Nov-17 16:57:35

Have you looked at IPL for pigmentation OP? It's very good.

caoraich Sun 19-Nov-17 16:57:44

Seconding what Emmageddon says about dermatherapists- it isn't a recognised clinical qualification

If you know the name of the person who treated you and the initial doctor, you can look them up here. It eve has a facility for "sounds like" if you're not sure exactly what the spelling was. click "check doctor's registration status"

You haven't been stupid - you've sought help in a sensible sounding place, unfortunately there are many people willing to take advantage of people's trust in medical-sounding professionals sad

You can ask your GP for a private referral to a dermatologist, or it may be possible that an NHS dermatologist would see you depending on how severe it is. Good luck flowers

DharmaInitiativeLady Sun 19-Nov-17 16:59:13

Hi OP, I am so sorry that this has happened to you. I suffer with hyperpigmentation ( this what you are referring to?) and when it appeared on my upper lip this summer, out of despair I went to see Dr Nicole Chaing (consultant dermatologist) and she put me on the Obagi Nu Derm regime. I'm 8 weeks in and the results have been amazing. Like absolutely life changing! Happy to email you my progress pics if you message me smile

Wishiwasholsk Sun 19-Nov-17 17:02:04

Thank you but I have already tried it ... 20 weeks, dry flaking and red skin and £600 out of pocket for zero results. I was even refunded the cost back because of how unsuccessful it had been sad

BerylStreep Sun 19-Nov-17 17:04:46

If you think the service hasn't been done with sufficient care or expertise you may have a claim under the Consumer Rights Act and could consider contacting Trading Standards. I would put your concerns in writing to the Dr you initially consulted with ASAP. Also as others have said, google the qualifications for Dr you initially consulted with (ideally with photos to check it was the same person).

MrsOverTheRoad Sun 19-Nov-17 17:07:50

OP which have you tried? IPL or Obagi Nu Derm?

Vitalogy Sun 19-Nov-17 17:17:53

You aren't an idiot.
I agree about contacting trading standards.

Moanyoldcow Sun 19-Nov-17 17:59:26

Do you have an actual diagnosis? Did the specialist you were referred to by the GP say no treatment exists or that it's not available on the NHS?

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