I feel I have been totally had here but not sure what my rights are. I suspect I don't have any but here goes:
On 12 October I ordered 2 sets of washable nappies from Mothercare online. They were a birth to 6 month set reduced from £99 pounds to £8 which is clearly a bargain. I paid by paypal and got a confirmation receipt from both PayPal and Mothercare.
On 3 November I still hasn't received them so I contacted them. They said an unforseen error had prevented my order being pushed through and would push it through that day. A week later I still hasn't heard from them and checked the delivery info on my order and it said cancelled. I emailed them again today and in their reply they said
"Your order is showing as customer cancelled on our system.
Having looking into this, I regret to advise you that the 'Bambino Mio New Baby Nappy Set (Birth to 7kg)" is out of stock. Unfortunately, our website allowed you to order this in error when there was no stock available."
Now to me this is two totally different reasons for my order not coming through. That I had cancelled it or that I should not have been able to order it because it was out of stock. I absolutely did not cancel it and havent been near the website since the last time I contacted them.
They also said i hadn't been charged when PayPal clearly said I had.
Obviously as all the washable nappy users will know, that was an amazing price to get the nappies for and I am really disappointed that for whatever reason the order I placed was shelved, ignored or lost and now they have no stock left.
Did anyone else see this offer and order them? Of so did you get your nappies or have they fobbed us all off with the same confused customer service story? Do i have any redress other than a straight refund ?
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22 replies
Ausparent · 12/11/2017 15:02
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