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Two minutes silence and refusing to serve customer

(801 Posts)
BalugaBelle Sat 11-Nov-17 23:06:11

At work today I was on the checkout (large retail store) and the silence was announced over a tannoy.

A woman (on the phone) came up to the checkout during the silence, so I shushed her. Motioned to poppies next to till!

She then said, "I'm going to miss my train, please continue serving me!"

I refused, shook my head and sat silently for the two minutes.

At the end I put her items through, she moaned at me and called me rude and petty and then went on her merry way.

So was I being unreasonable to respect the two minutes silence, even if it meant a customer was unhappy at me doing so?

I know good customer service is needed but surely the two minutes silence takes priority? She clearly had no respect!

Quite frankly I didn't give a damn about her train, I was paying my respects as was everyone else in the shop. It was literally almost silent apart from young children (understandable) and general noise, i.e., heating making noises!

dementedpixie Sat 11-Nov-17 23:07:14

I think you should have served her, in silence if you desired.

EllaHen Sat 11-Nov-17 23:08:56

Yes, you should have served her.

LavenderDoll Sat 11-Nov-17 23:09:28

You should have served her

JonnaSilvie Sat 11-Nov-17 23:09:52

I used to work retail and refused to serve in the two minutes silence as well. I worked in Argos, nobody needed a catalogue item so badly they couldn't wait an additional two minutes IMO.

listsandbudgets Sat 11-Nov-17 23:10:01

YANBU. I was in ikea. everything stopped - as it should.

That aside she should have left more than 2 minutes spare for catching a train

lampshady Sat 11-Nov-17 23:10:04

I also think you should have served her. The silence isn't compulsory and isn't everyone's priority.

McTufty Sat 11-Nov-17 23:11:10

Actually I don’t think it was unreasonable to want to observe it. She doesn’t have to, it’s a choice, but it’s important to me to spend two minutes in quiet reflection so I can see why you didn’t.

RoganLogan Sat 11-Nov-17 23:11:56

Bet you weren't "paying your respects" though. I bet you were just thinking about the customer the whole time and whether or not you should be serving her or whatever.

NotPennysBoat Sat 11-Nov-17 23:12:14

YANBU - you were showing respect.

Piratesandpants Sat 11-Nov-17 23:12:15

I think you were right. The whole point of it is that we all stop and reflect. It’s about respect.

bottlesandcans Sat 11-Nov-17 23:12:54


Threenme Sat 11-Nov-17 23:12:57

Yanbu well done you!

2anddone Sat 11-Nov-17 23:13:03

If your shop didn’t announce over the tannoy that they were going to observe the 2 minutes silence, maybe you should have served her (though in silence).
If the shop did announce it then no you shouldn’t have served her and continued to observe the 2 minutes silence.
My daughter is 9 and they observed it today in the middle of their tap class....people died serving for their country I believe the least we can do is give them 2 minutes once a year!!

amistillsexy Sat 11-Nov-17 23:13:27

I'm surprised the staff in the shop hadn't been briefed in advance of the 2 mins silence about the protocol for serving customers, to be honest. What were other checkout operators doing?

Ilovelampandchair Sat 11-Nov-17 23:13:34

I think you should have served her. In silence if necessary.

Polarbearflavour Sat 11-Nov-17 23:14:20

I think the act of Remembrance is more important than kow-towing to a customer. I wonder if she’ll complain that you had the gall to refuse to serve her! It would be funny if she posted on here...

Viserion Sat 11-Nov-17 23:14:24

YWNBU. If the silence had not been announced and you were doing it on your own, she would have had a point. It was made clear that this was a store wide policy. She was the one who was rude and petty.

SD1978 Sat 11-Nov-17 23:14:45

I don’t think YWBU- however the tannoy announcement should have stipulated that service would be ceased for the 2 minute period so that everyone was aware the store was following this- then you would t have been out in this position by the customer

Floralnomad Sat 11-Nov-17 23:15:20

YWNBU , it’s not a 2 minute silence it’s a 2 minute reflection , absolutely pointless bothering to be silent if you just carry on with what you were doing .

IvorHughJarrs Sat 11-Nov-17 23:15:21

I think you were right. The store you were working in was observing the silence and she was rude to think her lack of organisation and respect should trump the sacrifices made for all of us
I have worked in retail and we have had people complain loudly all through the silence. Ignorant arses.

CherryChasingDotMuncher Sat 11-Nov-17 23:15:23

YWNBU. Why should you have served her?! Why do her needs trump yours? Because she’s a customer spending a few quid? Pffft

PerfumeIsAMessage Sat 11-Nov-17 23:15:26

It depends what the shop's policy is, as pps have said.

JustPutSomeGlitterOnIt Sat 11-Nov-17 23:15:38

I'm with you. I think. Though perhaps you could have silently scanned the item and made no eye contact?

Mine is a family jeweller where all sales are seated. I once advised an engagement ring client that at 11am I was going to stop speaking during our appointment if that's ok. He was fine with it.

However I can see how the pace of my job and yours are totally different.

HidingBehindTheWallpaper Sat 11-Nov-17 23:16:51

In a large supermarket/store there are normally signs and announcements. She should have understood.
However you could have put the sale through in silence.

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