At work today I was on the checkout (large retail store) and the silence was announced over a tannoy.
A woman (on the phone) came up to the checkout during the silence, so I shushed her. Motioned to poppies next to till!
She then said, "I'm going to miss my train, please continue serving me!"
I refused, shook my head and sat silently for the two minutes.
At the end I put her items through, she moaned at me and called me rude and petty and then went on her merry way.
So was I being unreasonable to respect the two minutes silence, even if it meant a customer was unhappy at me doing so?
I know good customer service is needed but surely the two minutes silence takes priority? She clearly had no respect!
Quite frankly I didn't give a damn about her train, I was paying my respects as was everyone else in the shop. It was literally almost silent apart from young children (understandable) and general noise, i.e., heating making noises!
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Two minutes silence and refusing to serve customer
800 replies
BalugaBelle · 11/11/2017 23:06
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