Booked a day off to get my hair done last week (single parent, lack of childcare etc). Prepaid and booked on a website (will never be doing that again).
They rang me as soon as I got to the front door saying they had forgot to ring and their colourist was off sick. They said if I come back today they'll give me some free treatment to make up for it. I was miffed, but I guess these things happen.
Booked my DD into nursery for the morning (my hair is seriously bad and desperately needs doing). Just turned up and the shutters are down and the door is locked. I rang and the owner said he meant to ring me yesterday 'to see where we were with the booking', and my name was put in the wrong column etc etc and so there was nobody in to do my hair. Said come back another day and he'd give me some more free stuff.
I just said that it was ridiculous and I'd like my money back today. He said his junior (!) stylist is on their way in and will be here in 45 minutes. I said I'd have to leave by 1 to get my little girl and he said he'd see what he could do so basically they'll do my colour but not my cut or blow dry I reckon.
And they'll probably do it horribly because I've had a bit of a Barney with the man (who tbf was very apologetic but it's the bloody 2nd time, 1 day of annual leave and about £25 for nursery down the drain)!
Just ordered myself a fry up while I wait to cheer myself up. Really not looking forward to going back. I hate getting my hair done at the best of times and it's in such bad condition and really snapped.
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To think this is the worst customer service ever?
50 replies
Stormzy · 07/11/2017 10:02
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