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Rejected by ASOS due to my age

(34 Posts)
Nofoolnomore Mon 06-Nov-17 14:42:36


I know this sounds very paranoid but I have registered with ASOS and it won't recognised my correct email address and password. I didn't think too much of it and tried again with no luck. I wanted to order some clothes but I couldn't add any to my 'bag'. When I finally got onto the live chat, the first thing I was asked was my date of birth (aged 45). I was told they couldn't help due to data protection and I should email them from my email address. I asked for their address and was sent a link which took me back to the questions page.

I tried to get on live chat again but received an email asking for my order number. I tried twice to reply but my emails won't 'send'.

I tried to register again but it states there is already a customer with the address.

I have never had such problems before and not incompetent re online shopping (I don't have a poor credit history)

Am I being totally stupid thinking it could be my age?

araiwa Mon 06-Nov-17 14:43:27


NNchangedforthis Mon 06-Nov-17 14:43:51

Yes - this has nothing to do with your age.

PrincessaCarrisi Mon 06-Nov-17 14:45:34

I'm really really sure it's not your age!

I didn't understand very well what happened, but maybe you have already registered with that email address? Did you check your inbox?

Try doing a password reset and see if that helps.

TorNayDoh Mon 06-Nov-17 14:45:54

It sounds like when you gave them your date of birth it didn't match the information they have on their system, and that's why they can't help due to data protection.

Fascinate Mon 06-Nov-17 14:46:12

I'm 10 years older and have had no problems with ASOS over the past couple of years I've been registered with them.

Boudiccaiceni Mon 06-Nov-17 14:46:21

Is it American and you put the day as month or something and therefore it couldn't recognise it?

AngelsWithSilverWings Mon 06-Nov-17 14:47:48

I'm 47 and me and all of my friends of a similar age have ASOS accounts so it's nothing to do with age.

seagreengirl Mon 06-Nov-17 14:48:05

Of course it isn't your age, I have bought stuff and I'm 59 grin

Some websites are just rubbish (Argos)

ephemeralfairy Mon 06-Nov-17 14:48:40

My mum buys from ASOS and she is 73. Try the password reset.

Nofoolnomore Mon 06-Nov-17 14:49:04

Thank you for your honest replies.

I feel embarrassed for thinking it's my age but glad you have told me what's what.

I'll try again tomorrow. Thank you!

nosyupnorth Mon 06-Nov-17 14:49:49

asos website is just a bit hit and miss sometimes i'm afraid, especially the emails
i ended up registering again with a spare throwaway email when something like this happened to me, i suspect there's a database issue
unfortunately stuff like this just happens sometimes with tech sometimes, nothing to do with you

notangelinajolie Mon 06-Nov-17 14:54:38

So you are attempting to register again using the same email address? This why they are saying there is already a customer with this address ... that person is you!

Either follow the process where you have forgotton your user name/password.

Or register again using a different email address.

BitOutOfPractice Mon 06-Nov-17 15:07:56

Aww OP that made me smile, you narna!

Probably a password issue. Have you missed a capital letter out or got the wrong one?

I had this last week - a company I was dealing with had my wrong DOB on their system and we ended up having a (friendly) argument on the phone about my birthday! grin

ItsLikeRainOnYourWeddingDay Mon 06-Nov-17 15:12:25

An age issue? Bloody hell how paranoid are you? I assume age is a touchy subject for you?

GothAndTired Mon 06-Nov-17 15:12:38

It's not your age. They want your money, they don't care how old you are.

Jaxhog Mon 06-Nov-17 15:30:20

It isn't your age! I'm WAY older than you and shop with ASOS with no problem.

StormTreader Mon 06-Nov-17 15:33:42

" I should email them from my email address"

They want to confirm that you have the email address you say you do. The link they sent to the questions page is probably because there is a question there about contacting them that has their email address on it.

ArchchancellorsHat Mon 06-Nov-17 15:37:12

Go to the login page and do the forgotten password thing - it should send you an email link to reset your password. You could also sign up again with an alternative email address.

IHaveBrilloHair Mon 06-Nov-17 15:40:08

Aaaw poor you, it really isn't your age though flowers

mimbleandlittlemy Mon 06-Nov-17 15:43:19

54 here, and order from them a lot.

As others have set, just reset your password and have another go.

Mrskeats Mon 06-Nov-17 15:51:03

I'm 51 and order from them. It's not your age.

TheCatsMother99 Mon 06-Nov-17 16:12:23

I don't understand why you've assumes it's due to your age?

MurderOfGoths Mon 06-Nov-17 16:16:57

They ask for your DOB as a security check, they legally aren't allowed to talk to you unless you have proved you are the account holder. Which requires - on social media/live chat - 3 bits of information. Usually email, date of birth and an order number.

I know this because I was one of the advisors asking it hundreds of times a day grin and well used to being accused of all sorts for it.

MurderOfGoths Mon 06-Nov-17 16:18:17

Oh and they sent you the link rather than a direct email as there is no direct email, it's all done through the FAQ page

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