I went to a local Mothercare store to return a baby grow with the receipt and even brought the gift card I purchased it with. This member of Staff was really rude, saying she could not issue me a refund when I told her the gift card balance is 0 (as I have spent it all previously). Hubby also got to the till and explained but she ignored (with annoyance expression on her face) saying back that she needed to call a colleague to check. Her colleague explained to her that it'd be not a problem and sorted it out. Then she refused to give me the refund receipt, requesting to see my signature on bank card to verify my signature on the return receipt. I didn't buy it with a bank card so I wasn't happy with this request but still do so to get it over with. Thought that was just it but she still didn't give me back my receipt and gift card. She then asked what is your email address, at that point I was raging, and said I don't want the receipt to be sent to my email, or being bombarded by Mothercare's ads.
AIBU ? It was easy to return stuffs with gift cards from Debenhams, John Lewis, they simply issue another giftcard with the balance... this staff also has me to spell out my whole street name, normally I only need to state post code and house number...
I do wonder if I am being unreasonable. Pregnancy hormones and lack of sleep due to being waken up in pain with bad cramps and little one being active at night that I couldn't find a comfortable position to sleep. TIA
You admit you're being oversensitive, you're tired and hormonal.
Stores are getting tighter on record keeping with returns, hence the signature. They're creating an audit trail in case of fraud (on the customer's part or a staff member). The email address thing is getting more normal too, just say no or make one up.