We went away for the weekend for 3 nights and on the second evening the range cooker stopped working half way through cooking dinner for 14 people. We called the caretaker and he was around the corner and turned up straight away and within an 1.5 hrs and brought in a much smaller cooker.
However the problems also seemed to have tripped something else and there was no hot water the rest of the evening or next morning and when we called up we had to wait for over an hour for someone to come and sort out.
This is really good service, but also annoyed on a three night stay we have had to waste time waiting for things to be fixed / sorted. Plus as we organised it for friends we also feel responsible.
Do you think we should ask for a discount / refund on the holiday.
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Holiday cottage
7 replies
00alwaysbusymum · 04/11/2017 10:09
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