I was in Wilkinsons yesterday. It was a dull, rainy kind of day. I felt a bit miserable about life. However, the woman at the till was very charming and chatty and helpful. Ah, I thought, all is not lost!
Then, as I went to leave, she thrust into my hand my receipt with a little speech about customer service feedback at the bottom. She took a red pen and underlined her name very assertively! I suppose she wanted me to give her some positive feedback.
So I was left with an uncomfortable feeling. Was she being pleasant because she wanted to? Or is it all part of an Orwellian coercion? Are even a few pleasantries in a shop a means-to-an-end? Its obviously good to get good service and maybe companies are so large now they have no other way to "spy" on their workers to make sure they are doing their jobs. But AIBU to think it leaves you wondering if anyone is genuine...
M&S and lots of shops do this now. I just ignore it. Has anyone ever even won the £250 prize they all offer (every month wow!)?
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AIBU?
Constant bleedin' "Customer Satisfaction surveys"!
22 replies
TrueOrFalse · 24/10/2017 11:31
OP posts:
MiaowTheCat ·
24/10/2017 11:52
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MiaowTheCat ·
24/10/2017 12:00
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