Am I being unreasonable to ask HSBC to confirm over the phone that the exact HSBC bank details I have already been given for a limited company actually correspond to that companies HSBC bank account before my daughter makes a large payment?
The first line customer service person said it was not "allowed"
and refused to call supervisor
I insisted on speaking to the supervisor.
Back on hold
Supervisor comes and speaks to customer service person and again he refuses to help.
I say "If it is a fraud don't they want to help me?"
He say's "if it is a fraud that is up to me to check!"
I ask to be put through to fraud department - although I do not think it is a fraud!
Put on hold again for over 10 more minutes!
total call 28 minutes - line was cut off -
not sure them or me!
No call back!
Shall I complain?
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HSBC - not being helpful!
124 replies
ruthieness · 20/10/2017 15:00
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