I stayed at a small hotel/guest house (16 rooms) this weekend. When I made the reservation the manager asked me what time I planned to arrive - a city break weekend so I said about 9.30 pm ( or thereabouts depending on trains). The manager was quite rude and complained that this was too late but I wasn't able to change this.
So we turned up on Friday and there was a note on the door to look under the mat - we let ourselves in and found our room ok so let it go.
Then on Sunday the same manager begrudgingly agreed that we could leave our bags in the lobby for collection later ( 3pm) however when we went back to retrieve them the place was all locked up and no one answered the door bell. I called them up to be told " I'm down the pub - you can't get them" but another member of staff appeared back at that point and let us in. So problem solved.
Anyway I'm thinking of writing them up for Trip advisor but I've not got much experience in staying in this kind of place (sells itself as a 5* B&B) and whether it is BU to rock up on a Friday evening and collect bags Sunday afternoon. The rest of the stay was good so don't want to be unkind if this is just normal practice?
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AIBU?
To think 9.30 is not very late?
11 replies
Antoniacaenis · 09/10/2017 18:18
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