I've been trying to get an appointment at my surgery all week. If I'd booked in on Monday, I'd have been waiting until a week on Friday to be seen, so the receptionist that day said to call at 8 in the morning for an appointment that gets released on the day.
By the time I've gotten through every single day, all the appointments have been gone. But after telling me that, I've been asked each day what I need the appointment for as though an appointment can be found if they deem my issue serious enough. And every day they've tutted at me down the phone when I've explained I'd rather not say.
I've finally got an appointment with my practice nurse today after she triaged me and agreed I needed seeing.
I get that receptionists need to prioritise, I really do, but I feel very strongly that they're not trained to prioritise based on very little medical information. And tutting down the phone is a fairly reasonable marker that they're not particularly good at the job they are trained to do. AIBU? Or just a grumpy sod?
I think I just wanted a moan.
Please or to access all these features
Please
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AIBU?
To really despise Drs receptionists asking why I want an appointment?
192 replies
ShapelyBingoWing · 17/08/2017 10:42
OP posts:
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