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To think Deliveroo is one of the best inventions of the 21st century?

(61 Posts)
ScarlettSunshine Wed 02-Aug-17 20:39:12

I used to hate takeaways. I mean, id get them when I really couldn't be arsed to cook, but I always thought I could make a nicer dinner blush also would always feel so rubbish and stuffed with unhealthy food after.

Then deliveroo came along! They deliver from the best Indian restaurant in my area, which got voted the best curry in the country. It comes in a massive box with loads of different elements. It's unreal and I've always been too nervous to change a winning formula and try another restaurant. But I've just had Thai pork belly roasted and then stir fried with green beans and a red curry sauce, sticky rice and chicken satay. It was ridiculously good, and obviously not healthy, but fresh and not packed full of shit that has you worrying about food poisoning.

And the customer service! My takeaway last week was an hour late, I complained and got £15 credit onto my account. Meaning my dinner today was free smile it's never usually late, and they put £5 vouchers through my door every few weeks too.

As a foodie lone parent who's toddler isn't exactly conducive to a relaxing dining experience outside the home, I feel like deliveroo's actually changed my life a little bit blushblushblush

I promise I don't work for them! I'm sure uber eat is just as good, they just don't deliver in my area. I just bloody luffs them and wondered if there were any other massive fanssmile

I'm an avid Uber user but Uber eats is crap! Well their customer service is! They didn't deliver my food then refused to refund me as it was "one of those things". I was raging!

Deliveroo on the other hand have never been anything other then ace! Customer service is brilliant and I have friends who work for them who are very happy!

Plus they deliver Wagamamas so what's not to love!

Bloody love them! I luckily live in N London so the choice is vast! I've never been anything other then thoroughly impressed! They're customer service is excellent (unlike the atrocious UberEATS!! Awful!)

I have friends who work for them and are v happy employees too

Fucks sake! I though the first in didn't post so I rewrote it!

GlitteryPenguin Wed 02-Aug-17 20:45:26

My Deliveroo account got hacked and they couldn't figure out which one my account was anymore (they allowed them to change the name AND address... and then told me they could only locate my account using the name or address...!) and then told me to just wait and if they did use my saved card to buy their takeaway, they'd "pay it back". Um no, how about you find the account and close it?! Took an hour on the phone before someone sensible was able to do that... no compensation. They also accidentally closed my partner's account in the process!

BreakfastAtSquiffanys Wed 02-Aug-17 20:46:25

I see Deliveroo cyclists frequently and always wonder if the food is cold by the time they struggle up that hill

scaryclown Wed 02-Aug-17 20:47:10

So deliver makes money on someone else's work.

Brilliant.

SlothMama Wed 02-Aug-17 20:49:06

Nope I've used them twice and both times (different locations) the driver was sent to the wrong location. Not good when you are really hungry!

catsofa Wed 02-Aug-17 20:49:43

Pity they don't employ their riders on fair contracts.

ScarlettSunshine Wed 02-Aug-17 20:50:37

So deliver makes money on someone else's work.

Isn't this the same as nearly every business model in the world? 🤷🏽‍♀️ surely the restaurant managers are making money out of the chef's work. If you're employed, your managers are making money from your work. Silly argument IMO

HipsterHunter Wed 02-Aug-17 20:52:05

Nah I'm not a fan of deliveroo - the food from restaurants just isn't as good as eating it in, I think it devalues the restaurants branding a bit.

TheySayIamparanoid Wed 02-Aug-17 20:52:34

Just looked and they don't deliver to my area sad

But I put in my old postcode and there's a massive choice, hope they get to me soon!

AtHomeDadGlos Wed 02-Aug-17 20:52:46

Not if you're one of the low paid, zero hour contract, gig economy cyclists taking their life in their hands on London's overly congested roads just so you can get a chicken korma delivered to you they're not.

Littlecaf Wed 02-Aug-17 20:55:07

Zero hours contracts & illegal cooking in trailers on industrial sites is the reason why I won't use them.

AtHomeDadGlos Wed 02-Aug-17 20:56:38

Also, to the OP, if they're so bloody amazing then surely you could cut them some slack on the one occasion they let you down. But no, on the phone wanting 'compensation'. For what? A late order? That would've come out of the cyclist's pocket, probably two hours worth of work.

Nice one. I hope your next order tastes a little bitter because of this.

ScarlettSunshine Wed 02-Aug-17 20:57:09

That's shit, I didn't realise things were so bad for the workers. Though I've just left a zero hour contract in the NHS, assume you use them?

jay55 Wed 02-Aug-17 20:57:29

I hate deliveroo. Their delivery guys hang out for calls at the cafe across the road from my flat, I can see them from the window. But they don't deliver to my flat.
That and the treating staff/not staff like shit.

ScarlettSunshine Wed 02-Aug-17 21:00:14

*Also, to the OP, if they're so bloody amazing then surely you could cut them some slack on the one occasion they let you down. But no, on the phone wanting 'compensation'. For what? A late order? That would've come out of the cyclist's pocket, probably two hours worth of work.

Nice one. I hope your next order tastes a little bitter because of this.*

It was an issue with the restaurant, not the rider. Both the man on the live chat and the rider told me that. And I just messaged them to find out if my food was coming because the app kept changing its mind. I wouldn't have asked for compensation, I would have carried on using them if I didn't get any, and I really really doubt it came out of the riders pocket. They are very generous with vouchers IME.

Muddlingalongalone Wed 02-Aug-17 21:03:43

I love being able to get wagamama's, five guys and creams at home!!
I don't think they advertised well here. Until I saw them cycling along and Googled them I'd never heard of them!!

Scholes34 Wed 02-Aug-17 22:01:18

For a sixth former, working for Deliveroo on a zero hours contract has been great. It's the next step up from a paper round. DS has worked for them all the way through A levels. He can just go out for a couple of hours when he's fancied a break from his work, and earn £15-£20 on a busy night. But he's not looking to make a living from this job, just saving to help support himself whilst at uni.

Deliveroo have been a good to him. When he came off his bike on one occasion, he was told to go straight home and look after himself and arrangements were made to pick up another order, as the original one he'd picked up had spilled a little. He was told to bin the meal. However, I'm with Jill Archer when it comes to food waste, so we ate the meal ourselves. I must admit, I'd rather spend my money on an M&S dine at home meal and cook it myself if I want a treat.

frecklejuice Wed 02-Aug-17 22:07:28

We discovered Deliveroo a few weeks ago and it's amazing!! We have a lovely Thai restaurant that doesn't deliver but we have now had it twice in 3 weeks!

Apparently they deliver from Creams as well but I'm not sure how that would work with sundaes etc?!

scaryclown Wed 02-Aug-17 22:34:03

Did they pay him for time at home schoes?

coffeeslave Wed 02-Aug-17 22:36:57

I live in east London &they don't cover us. They do, however, put adverts through our door looking for drivers/riders. We're good enough to deliver their food but not get it ourselves hmm

Also yes to the workers' conditions. Really bad. Ditto Uber.

Scholes34 Wed 02-Aug-17 22:37:47

No. He wasn't hurt and it was close to the end of his shift.

Scholes34 Wed 02-Aug-17 22:42:40

I'm not defending the gig economy per se, just saying that for some people, it works. DS can work when he wants, can take time off when he wants, work more hours when he needs more money, but he's not working to support himself or any dependents. For him, not having to work set times and the flexibility that brings with it is more important than receiving holiday pay, etc.

DD worked in a supermarket and getting time off for a family holiday was a nightmare and sometimes not granted, despite lots of notice being given.

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