I'm having a new washing machine, tumble drier and dishwasher delivered from AO tomorrow. All the way through ordering and changing the delivery date, the service has been absolutely fab, the website is user friendly and the phone system actually recognises your phone number so you don't have to confirm your order number each time you call up. Dead impressed so far!
I had a phone call this evening (they actually called DP but he gave them my number, which is another thread entirely) trying to sell me some sort of extended warranty type thing. For £15 a month or so for the three appliances, they'll replace them when they pack in. I told the bloke I wasn't interested (I've never been a fan of warranties, I've found they have all sorts of ways of not paying out). I pointed out that, if I put £15 a month away, in 3 years or so I could replace the appliances I just bought myself (we've bought beko so not massively expensive), at which point I could shop around, get the best deal or choose to upgrade.
He then starts talking about how things aren't built to last any more, while you'd hope I get three years out of my brand new appliances they get a lot of phone calls when they break down before that. Apparently if you do more than 4 loads of washing a week (doesn't everybody?) you're considered a heavy user, and it's much more likely to break down in as little as two years.
Obviously a bit pissed off at this, I called the call centre back, saying that I was a bit irked that someone has called me before I even get my order to tell me they might break down in two years! I got the usual 'thanks for your feedback'.
Would it be unreasonable to cancel the order over this, considering even their own staff don't have that much faith in their product? And am I unreasonable to expect at least three years use out of brand new appliances?
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AIBU?
WIBU to cancel my order over this?
63 replies
MessyHouse91 · 24/07/2017 18:50
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