We have booked 2 nights in a hotel next month. It's our third time staying in this particular hotel - we like it because it's quite child friendly and despite being a five star hotel isn't that expensive. We always book a suite - there are only 8 and they're on the third floor (this is relevant)
Yesterday DH emailed the hotel to request a cot & camp bed (previous years we've just put DD1 in the bed with us but this year we have the baby too and thought we'd try the bed). He got a phone call fairly quickly to say children were no longer permitted on the third floor as all the suites had been renovated!! The woman who called offered a refund as the hotel is now fully booked.
I went on Facebook messenger to ask for clarification of the policy as it's mentioned no where online. Someone replied to say they'd look into it.
I had to message again today as no one got back to me. Today they said that it wasn't the case that children aren't allowed and to send them
my details so they could call me to sort it.
That was 2 hours ago. I just want to get this sorted.
AIBU to think they should be slightly more proactive here??
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AIBU?
To think this is being badly handled by the hotel
20 replies
Peopleplease · 20/07/2017 11:04
OP posts:
FrancisCrawford ·
20/07/2017 13:09
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