I bought DD a Kindle E Reader for her 9th birthday just over 9 weeks ago. The main reason for choosing an Amazon one was for the additional functionality that Kindle for Kids provides:
Badges for achieving goals
Being able to set a daily reading goal
She loves it and the amount she reads has increased significantly, she's read 3,234 pages since she started using it about 7 weeks ago.
But the reading goal functionality has stopped working, so it takes her nearly an hour of reading to reach her '30 minutes' reading goal. I have tried changing her reading goal to 10 minutes, but it won't update so despite this states she has 19 minutes left to read, which will take her about twice that in real time.
I've contacted Amazon following their process (only two options phone call or live chat) and had a live chat. Step one is that I must delete her profile, then this problem will be fixed, but if it's not I should live chat again
If I delete her profile she will loose all her hard earned badges (she's earned 8 out of a possible 10). She will loose the 3,234 pages out of 10,000 that she's earned so far, towards the 'Unstoppable' badge.
I want is to be able to deal with this via e-mail, however Amazon block this option for Kindles - you have to either call or live chat with their call centre, where the employees can only follow their script - step one: delete profile. Maybe this is the only way to fix the problem but FFS it's only been used for 7 weeks and it seems utterly crap if the only option results in all her progress being lost and who knows if we'll have to do it again in the future.
I've managed to find some e-mail addresses, although from old sources so I've no idea if they are 'live'. I've found an address in Slough and then there's the Facebook page.
But which option is best and am I being unreasonable in thinking that I deserve to be able to make my complaint via e-mail to someone who has some technical knowledge and doesn't have to follow a damn script that means the first option results in DD loosing all her progress to date?
Sorry it's so long, not wanting to drip feed, thanks to everyone who gets to the end!
Please or to access all these features
Please
or
to access all these features
AIBU?
To ask for your help and try and take on Amazon? Apologies: long post.
11 replies
DiamondAge · 06/07/2017 10:25
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