To be pissed off at ASOS refund?

[BumWad]

Placed an order for a number of items back in April, one of the items was a pair or of trainers. They had an offer on at that time - spend a certain amount and you get money off. Think it was spend £150 get £30 off which I did but was a sliding scale.

Kept all of the items however upon wearing the shoes they became faulty. Emailed ASOS, they said send them back and they would replace. Happy days except my size was then out of stock so they said they would refund me.

I have just had a refund of £50 - the trainers were £80. So they have taken the £30 offer off the trainers even though really the £30 should have been across the entire order! AIBU to think it should be proportional? I didn't expect the full £80 however aren't they taking the piss? Particularly as the trainers were faulty (not my fault! Plus they couldn't replace them)

I have emailed them and they've given me 10% off my next order.

[supadupapupascupa]

depends on what the discount was for spending £70. if there wasn't one then what the gave you back is right isn't it?

[BumWad]

How is it right? Shouldn't they deduct the £30 across the entire order? If I had returned hen out of choice then that's fair enough but the trainers were faulty and they couldn't replace them

[steppedonlego]

I agree. Had you returned them out of choice then it's fair enough to get £50 back, but as they were faulty and couldn't give a replacement it should have at least been proportional across your entire shop.

[isupposeitsverynice]

I think I agree, given that the shoes were faulty. Where I work youd have been given a full refund on them, in these circumstances.

[harderandharder2breathe]

If you returned them because you changed your mind then fair enough but you returned then cause they were faulty and would've accepted a replacement but they couldn't provide it, so they should refund the full anount

[CoffeeAndCupcakes85]

Given the circumstances, I think you should have had a full refund. How frustrating for you.

[BumWad]

Thanks for the replies. I will try customer services again