She was saying today how over-the-top some of her clients are and they expect too much. She said they expect her to do things every week that a normal person would just do once a year.
"Like pull out the fridge and clean under there?" I say, searching.
"This one lady, she wants me to pull out her couch and vacuum and mop under there. Every time!"
Is it just me or is it expected that the floor would be cleaned under the couch every time the floor is cleaned? That's what I did when I had time to clean my own floors.
Well under my sofa is done each day my cleaner comes but only becuase the Hoover goes under the sofa without moving anything. If the sofa had to be moved to do so, that would probably be once a month.
Pulling the fridge out would only be part of my cleaners deep clean, once a month certainly not everytime she comes but not once a year either
Was a cleaner. Different people have different expectations, and requirements. And willingness to pay for differing levels of cleaning. Part of the job is sussing out what the word "cleaning" means, precisely, to each client. And some furniture's easy to move, others , its a two person job to shift it.
the whole point of a cleaner is to do just that, cleaning under sofa etc. Why does she think people are paying her for?
If cleaning was just about pushing the hoover in the middle of the room and dust around, it would take me 5 minutes and I wouldn't need to pay someone.
I am guessing she would have a panic attack if I was asking her to hoover underneath the sofa cushions
It depends what the client wants - we all have different preferences when it comes to cleanliness.
Most people are on a budget and want me to do a maintence clean, so whizz over everything and alternate more time consuming things like Cleaning under furniture, hoovering sofas, Cleaning in the fridge, windows etc. Some shell out for a thourough clean every week.
I wouldn't personally moan about another customer to another customer.
I had to change cleaning firms because of one that thought hoovering under rugs instead of around them, hoovering behind doors and wiping/dusting around items (including the base of taps) was unreasonable....
I guess it depends on your expectations, and how much time you are paying for.
Also, furniture and house style. This would definitely be essential in a house with a raised sofa on legs and a hardwood floor, for example -- but my super-heavy low sofa on a carpeted floor wouldn't need a clean underneath once a week because nothing can get under there
It sounds like she may be trying to manage your expectations.
I don't think it's unreasonable to want these things done more often than once a year, but if she is managing to do your whole house in the time allotted it may mean she needs extra time to do things like move furniture, hoover/mop under it and move it back (esp if you want it done in every room). If you're otherwise happy with her you might want to consider if there is anything you can alternate with furniture moving/cleaning under, eg one week she cleans under the furniture, one week she does the ironing or whatever. Otherwise she may need an extra 30-45mins to do these things.
